Hospitality Magazine
FEBRUARY 21, 2024
There’s much to think about when running a hospitality venue. Has the roster been done? Did I order the meat from the supplier in time? Has the drinks menu been updated? It’s more than understandable that posting on social media or sending out EDMs often falls by the wayside. But it’s also essential to think about the landscape and how it’s evolving.
eHotelier
FEBRUARY 21, 2024
We take a closer look at a property that has leveraged the global trend that’s accelerated in the post-pandemic era centered around the ‘price inelastic yet experience elastic’ hotel consumer.
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Modern Restaurant Management
FEBRUARY 21, 2024
A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business.
eHotelier
FEBRUARY 21, 2024
Nestled on the northern tip of St. Lucia, and idyllically situated between two award-winning golf courses, and a stunning white sand beach, Cas en Bas Beach Resort will provide a secluded, elevated luxury escape. House cars will be available for guests looking to explore nearby Rodney Bay, the island’s buzzing cultural and entertainment hub or St. Lucia’s many beaches and attractions.
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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
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Hospitality Magazine
FEBRUARY 21, 2024
Liquid & Larder’s The Rover has revealed a wave of new changes to the Surry Hills haunt including a full-venue bistro menu, happy hour deal, and opening times. The Rover will now open Monday through to Saturday from 4pm to 12am and will be the first time the venue is open on a Monday since pre-Covid lockdown. The Rover will also now operate as one whole venue – rather than a downstairs bar and upstairs restaurant – with one bistro menu served throughout.
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
Hospitality Magazine
FEBRUARY 21, 2024
Opening last month, Kolture Group’s latest venue Matkim has joined the hospitality line-up at Sydney Place in the Sydney CBD. The 8-seat Korean omakase restaurant is being spearheaded by Kolture Group Executive Chef Jacob Lee who has drawn upon his roots in the Jeolla Province in Korea for the menu. The Matkim offering champions rare Korean imports alongside local produce with a focus on cooking with fire.
eHotelier
FEBRUARY 21, 2024
The Inn at Mattei's Tavern, Auberge Resort Collection, is pleased to announce the appointment of Joern Schwaiger as General Manager. A seasoned hospitality veteran with over 20 years of luxury hotel experience, Joern will oversee all operations for the 6.5 acre property.
Hospitality Magazine
FEBRUARY 21, 2024
Hinchliff House’s ground-floor restaurant Grana will soon serve its signature Italian cuisine seven days a week. The Sydney CBD eatery is opening on Sundays for the first time from 10 March, kicking off the new day of trade with Pasta Club. For $99pp, guests are set to enjoy three pasta courses, a side salad, and tiramisu cannoli with matching alcoholic drinks for lunch or dinner.
eHotelier
FEBRUARY 21, 2024
Marriott International announced a signed agreement with Morogoro Mishama Company that will introduce Le Méridien Hotels & Resorts to the shores of Zanzibar in 2025. To support the growing demand for premium hospitality accommodations in Tanzania, Le Méridien Zanzibar Resort will feature 75 guestrooms as well as the brand’s glamourous, signature programming and experiences that will help guests discover the culture, coordinates and cuisine of the destination.
Speaker: James Kahler, COO of Full Course
Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.
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Hospitality Magazine
FEBRUARY 21, 2024
One of Sydney’s most anticipated openings is slated to make its debut in April. Craig Hemmings took over the White Horse last year , with the Surry Hills site since undergoing an extensive renovation that has seen the space overhauled to cover a ground-floor restaurant, alfresco garden seating, and upstairs public bar. The restaurant has been fitted out with timber accents and is set to serve a modern Australian menu curated by Jed Gerrard (Wildflower, Wills Domain), who is overseeing the
eHotelier
FEBRUARY 21, 2024
IHG Hotels & Resorts (IHG), welcomes guests to experience a relaxed and purposefully different stay – where quality meets affordability. Garner hotels – a new midscale brand made with character – reaches exciting growth milestones with two new U.S. openings in Macon, Ga., and Oklahoma City, Okla., as well as plans for global expansion now underway.
EATER
FEBRUARY 21, 2024
Sweden’s candy culture is vast, with Saturdays designated for lördagsgodis, or “Saturday sweets.” | Getty Images/Johner RF Thanks to newfound TikTok popularity, candy sellers are finding themselves swamped with online orders and long lines Around 10 p.m. on a recent Friday night, the line at BonBon in Manhattan’s Lower East Side was out the door. This isn’t an uncommon sight in the neighborhood — the queue for Double Chicken Please was visible across the street — but BonBon isn’t an acclaimed co
eHotelier
FEBRUARY 21, 2024
As hoteliers, effective communication with guests is paramount to delivering a great guest experience. Effective communication involves different things, but we can split it into two main areas: what are you saying and how you are saying it.
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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.
Lodging Magazine
FEBRUARY 21, 2024
There are numerous barriers to hotel ownership—like industry awareness, access to capital, and market knowledge—causing groups of entrepreneurs to be underrepresented in hospitality. To create spaces that encourage, promote, and assist these groups in becoming hoteliers, Wyndham Hotels & Resorts created two programs: Women Own the Room and BOLD (Black Owners and Lodging Developers).
eHotelier
FEBRUARY 21, 2024
Cloudbeds, a global leader in hospitality management software, today announced a strategic partnership with Amadeus, a leading provider of advanced technology solutions for the travel industry.
Lodging Magazine
FEBRUARY 21, 2024
CHICAGO—As a result of growth in the Americas region, Hyatt announced new senior leadership appointments and organizational structures designed to support the company’s focus on growth, operations, and performance within the region. With the organizational structure, Hyatt’s Americas region is now comprised of two subregions—United States and Canada and Latin America and the Caribbean (LAC)—led by two newly appointed subregional presidents, respectively: Susan Santiago and Gabriel Felip wh
eHotelier
FEBRUARY 21, 2024
Mövenpick Hotel Hanoi Centre is pleased to announce its grand re-opening in early January 2024, following a remarkable renovation that has transformed the property.
Speaker: Lauren Barash, Vice President, Brand Marketing
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program
Fast Casual
FEBRUARY 21, 2024
The authenticity and relatability of micro-influencers resonate with younger audiences on a personal level, fostering a connection that transcends traditional advertising.
eHotelier
FEBRUARY 21, 2024
In the dynamic hospitality industry, where guest satisfaction reigns supreme, the persistent challenge of staffing shortages has reached a critical juncture. According to a recent survey by the American Hotel & Lodging Association (AHLA), a staggering 67% of hotels are grappling with staffing shortages. This scarcity of personnel is not merely an inconvenience; it is a significant impediment to the industry's seamless operation.
Hotel Business
FEBRUARY 21, 2024
IHG Hotels & Resorts (IHG) has opened new Garner hotels in Macon, GA, and Oklahoma City, and has revealed that plans for the new midscale brand’s global expansion are now underway. Introduced in August 2023 , Garner opened its first property last December in the Seattle suburb of Auburn, WA. within three months of its on-sale date. Since then, franchising availability has been announced for Mexico and Canada, which will be available by the end of March.
Hospitality Net
FEBRUARY 21, 2024
Guests can now check in at the new TRIBE Milano Malpensa. The opening marks TRIBE’s entry into the Italian market, emphasizing the brand’s growth plans to expand to 50 hotels worldwide over the next five years. TRIBE’s offerings in Milan include 240 guest rooms, a gym, and a heated panoramic swimming pool. A signature feature of TRIBE is the central Social Hub in every hotel, which in Milan encompasses a café-meets-bar concept, a "Grab & Co Corner," as well as lounge and freely accessible co-wor
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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali
Revenue Hub
FEBRUARY 21, 2024
Hoteliers would love nothing more than for their guests to keep coming back to their hotels over and over again. One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel?
Hospitality Net
FEBRUARY 21, 2024
Lodging Interactive, an award-winning digital marketing, reputation management, and social media engagement agency exclusively serving the hospitality industry since 2001, in a groundbreaking move, is proud to announce the launch of Commingle360, an evolutionary service designed to transform social media engagement into direct hotel bookings and revenue.
EATER
FEBRUARY 21, 2024
6 cocktail recipes offering a modern take on 1970s disco drinks, from the Godfather to the Rusty Nail to the Chartreuse drink, Swampwater.
Hospitality Net
FEBRUARY 21, 2024
In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service. The consensus seems to be that the downturn is due to factors such as the need for passionate hospitality workers, insufficient training initiatives for frontline employees, and the fact that, in some instances, management is more focused on data than on developing a culture of excellent service.
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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.
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