Wed.Feb 21, 2024

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Everything you need to know about marketing your hospitality business

Hospitality Magazine

There’s much to think about when running a hospitality venue. Has the roster been done? Did I order the meat from the supplier in time? Has the drinks menu been updated? It’s more than understandable that posting on social media or sending out EDMs often falls by the wayside. But it’s also essential to think about the landscape and how it’s evolving.

Marketing 246
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Checking in at Fairmont Banff Springs and the luxury trend for more intimate guestrooms

eHotelier

We take a closer look at a property that has leveraged the global trend that’s accelerated in the post-pandemic era centered around the ‘price inelastic yet experience elastic’ hotel consumer.

Pricing 241
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Is the Customer Always Right?

Modern Restaurant Management

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business.

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Destination by Hyatt brand set to debut in the Caribbean with Cas En Bas Beach Resort

eHotelier

Nestled on the northern tip of St. Lucia, and idyllically situated between two award-winning golf courses, and a stunning white sand beach, Cas en Bas Beach Resort will provide a secluded, elevated luxury escape. House cars will be available for guests looking to explore nearby Rodney Bay, the island’s buzzing cultural and entertainment hub or St. Lucia’s many beaches and attractions.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Liquid & Larder’s The Rover shakes up offering

Hospitality Magazine

Liquid & Larder’s The Rover has revealed a wave of new changes to the Surry Hills haunt including a full-venue bistro menu, happy hour deal, and opening times. The Rover will now open Monday through to Saturday from 4pm to 12am and will be the first time the venue is open on a Monday since pre-Covid lockdown. The Rover will also now operate as one whole venue – rather than a downstairs bar and upstairs restaurant – with one bistro menu served throughout.

Magazine 130

More Trending

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Korean omakase restaurant Matkim joins Sydney Place

Hospitality Magazine

Opening last month, Kolture Group’s latest venue Matkim has joined the hospitality line-up at Sydney Place in the Sydney CBD. The 8-seat Korean omakase restaurant is being spearheaded by Kolture Group Executive Chef Jacob Lee who has drawn upon his roots in the Jeolla Province in Korea for the menu. The Matkim offering champions rare Korean imports alongside local produce with a focus on cooking with fire.

Magazine 130
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Joern Schwaiger appointed General Manager at The Inn at Mattei’s Tavern

eHotelier

The Inn at Mattei's Tavern, Auberge Resort Collection, is pleased to announce the appointment of Joern Schwaiger as General Manager. A seasoned hospitality veteran with over 20 years of luxury hotel experience, Joern will oversee all operations for the 6.5 acre property.

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Grana moves to 7-day trade + launches Pasta Club

Hospitality Magazine

Hinchliff House’s ground-floor restaurant Grana will soon serve its signature Italian cuisine seven days a week. The Sydney CBD eatery is opening on Sundays for the first time from 10 March, kicking off the new day of trade with Pasta Club. For $99pp, guests are set to enjoy three pasta courses, a side salad, and tiramisu cannoli with matching alcoholic drinks for lunch or dinner.

Magazine 130
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Marriott International signs agreement with Morogoro Mishama Company

eHotelier

Marriott International announced a signed agreement with Morogoro Mishama Company that will introduce Le Méridien Hotels & Resorts to the shores of Zanzibar in 2025. To support the growing demand for premium hospitality accommodations in Tanzania, Le Méridien Zanzibar Resort will feature 75 guestrooms as well as the brand’s glamourous, signature programming and experiences that will help guests discover the culture, coordinates and cuisine of the destination.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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New details on the White Horse pub in Surry Hills

Hospitality Magazine

One of Sydney’s most anticipated openings is slated to make its debut in April. Craig Hemmings took over the White Horse last year , with the Surry Hills site since undergoing an extensive renovation that has seen the space overhauled to cover a ground-floor restaurant, alfresco garden seating, and upstairs public bar. The restaurant has been fitted out with timber accents and is set to serve a modern Australian menu curated by Jed Gerrard (Wildflower, Wills Domain), who is overseeing the

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Garner hotels redefines affordable comfort in hospitality

eHotelier

IHG Hotels & Resorts (IHG), welcomes guests to experience a relaxed and purposefully different stay – where quality meets affordability. Garner hotels – a new midscale brand made with character – reaches exciting growth milestones with two new U.S. openings in Macon, Ga., and Oklahoma City, Okla., as well as plans for global expansion now underway.

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Being BOLD: Wyndham Underscores Inclusivity for Hotel Ownership

Lodging Magazine

There are numerous barriers to hotel ownership—like industry awareness, access to capital, and market knowledge—causing groups of entrepreneurs to be underrepresented in hospitality. To create spaces that encourage, promote, and assist these groups in becoming hoteliers, Wyndham Hotels & Resorts created two programs: Women Own the Room and BOLD (Black Owners and Lodging Developers).

Magazine 115
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Fixing your guest communication: How to effectively reach your guests

eHotelier

As hoteliers, effective communication with guests is paramount to delivering a great guest experience. Effective communication involves different things, but we can split it into two main areas: what are you saying and how you are saying it.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Swedish Candy Is Suddenly Inescapable

EATER

Sweden’s candy culture is vast, with Saturdays designated for lördagsgodis, or “Saturday sweets.” | Getty Images/Johner RF Thanks to newfound TikTok popularity, candy sellers are finding themselves swamped with online orders and long lines Around 10 p.m. on a recent Friday night, the line at BonBon in Manhattan’s Lower East Side was out the door. This isn’t an uncommon sight in the neighborhood — the queue for Double Chicken Please was visible across the street — but BonBon isn’t an acclaimed co

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Cloudbeds announces strategic partnership with Amadeus hotelier

eHotelier

Cloudbeds, a global leader in hospitality management software, today announced a strategic partnership with Amadeus, a leading provider of advanced technology solutions for the travel industry.

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Hyatt Shares Leadership Appointments, Rearranges Americas Organizational Structure

Lodging Magazine

CHICAGO—As a result of growth in the Americas region, Hyatt announced new senior leadership appointments and organizational structures designed to support the company’s focus on growth, operations, and performance within the region. With the organizational structure, Hyatt’s Americas region is now comprised of two subregions—United States and Canada and Latin America and the Caribbean (LAC)—led by two newly appointed subregional presidents, respectively: Susan Santiago and Gabriel Felip wh

Magazine 109
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Mövenpick Hotel Hanoi Centre unveils new look

eHotelier

Mövenpick Hotel Hanoi Centre is pleased to announce its grand re-opening in early January 2024, following a remarkable renovation that has transformed the property.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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Micro-influencers: Using them to attract Gen Z, millennials to your restaurant

Fast Casual

The authenticity and relatability of micro-influencers resonate with younger audiences on a personal level, fostering a connection that transcends traditional advertising.

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Navigating today’s persistent labor shortages in hospitality

eHotelier

In the dynamic hospitality industry, where guest satisfaction reigns supreme, the persistent challenge of staffing shortages has reached a critical juncture. According to a recent survey by the American Hotel & Lodging Association (AHLA), a staggering 67% of hotels are grappling with staffing shortages. This scarcity of personnel is not merely an inconvenience; it is a significant impediment to the industry's seamless operation.

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IHG’s Garner brand opens two hotels, plots growth

Hotel Business

IHG Hotels & Resorts (IHG) has opened new Garner hotels in Macon, GA, and Oklahoma City, and has revealed that plans for the new midscale brand’s global expansion are now underway. Introduced in August 2023 , Garner opened its first property last December in the Seattle suburb of Auburn, WA. within three months of its on-sale date. Since then, franchising availability has been announced for Mexico and Canada, which will be available by the end of March.

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The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry

Hospitality Net

In the last several weeks, I’ve been chatting with many people about the hotel industry’s continued decline in guest service. The consensus seems to be that the downturn is due to factors such as the need for passionate hospitality workers, insufficient training initiatives for frontline employees, and the fact that, in some instances, management is more focused on data than on developing a culture of excellent service.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Boost Your Hotel Performance with a Guest-Centered Strategy

Revenue Hub

Hoteliers would love nothing more than for their guests to keep coming back to their hotels over and over again. One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel?

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IHG’s newest midscale conversion brand announces new openings and continues global expansion with a focus on reliable, relaxed stays

Hospitality Net

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, welcomes guests to experience a relaxed and purposefully different stay – where quality meets affordability. Garner hotels – a new midscale brand made with character – reaches exciting growth milestones with two new U.S. openings in Macon, Ga., and Oklahoma City, Okla., as well as plans for global expansion now underway.

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9 Tips to Increase Bookings Through Hotel Metasearch

Revfine

Hotel Metasearch Hotel Metasearch aggregates data from various booking sites to compare hotel prices and availability in one place. It's important for offering travelers a convenient way to find the best deals and for hotels to maximize their visibility and bookings through diverse channels, enhancing competitive positioning and revenue opportunities.

Book 94
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MCR To Purchase BT Tower, London

Hospitality Net

MCR, the third-largest hotel owner-operator in the U.S., has agreed to purchase the BT Tower — one of London’s tallest buildings — from BT Group. MCR will own the 620-foot Tower and podium, encompassing a full London city block, freehold.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i