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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

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Guest relations manager: how to change to a great role in hospitality

Les Roches

Whether you are a school leaver or looking to change your career, studying a hospitality degree could lead to plenty of options for careers in hospitality management. Guest relations management can be a varied role that suits a lot of different people. Overseeing other front desk employees, as well as concierges. .