Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

eZee Absolute

NOVEMBER 8, 2023

5G enables guests to stream high-definition videos, music, and more without interruptions. Imagine your guests being able to watch their favorite shows or movies in crystal clear quality, right from their hotel room. Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

DECEMBER 30, 2023

By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry. Definition of product Let’s start by e­stablishing a shared understanding of the te­rm ‘product’ in a business context.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

eZee Absolute

NOVEMBER 16, 2022

Being a hotelier, you may agree that keeping your guest waiting is a setback. Even if you have a dedicated concierge, a guest would want to check-in at the earliest. Nowadays guests are always on the lookout for a well-developed hotel where they can get a luxurious vibe. Focus on meaningful guest interaction.

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52