Book Facility Management Guest Services Reservations 
SiteMinder
OCTOBER 11, 2022
Reservations agent. Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival.
SiteMinder
OCTOBER 11, 2022
As the face of the hotel, the receptionist is the first and last person guests interact with. Duties include greeting guests, making bookings, taking phone requests and managing complaints. This can include making restaurant reservations, arranging transport and providing information about the local area.
Expert insights. Personalized for you.
59 
Let's personalize your content