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A guide to hotel departments, operational areas and building functions

SiteMinder

As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings. Management department.

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A comprehensive overview of job positions within a hotel

SiteMinder

As the face of the hotel, the receptionist is the first and last person guests interact with. Duties include greeting guests, making bookings, taking phone requests and managing complaints. A revenue manager’s job is to set hotel prices. Sales manager. IT manager. Guest services hotel positions.