Remove Back of House Remove Book Remove Event Coordination Remove Guest Retention
article thumbnail

Hospitality training: Courses and programs for hotels

SiteMinder

I have seen an increase in direct bookings, the revenue has increased, and it has reduced human error. Reception staff won’t get as much out of food and beverage safety training as kitchen staff will, nor would kitchen staff necessarily benefit from guest service training if they’re in a solely back-of-house role.