Book Concierge Customer Service Vendor Management 
SiteMinder
OCTOBER 11, 2022
The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Duties include greeting guests, making bookings, taking phone requests and managing complaints.
SiteMinder
OCTOBER 11, 2022
Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction.
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