Book Communication Guest Services Vendor Management 
SiteMinder
OCTOBER 11, 2022
As the face of the hotel, the receptionist is the first and last person guests interact with. Duties include greeting guests, making bookings, taking phone requests and managing complaints. Duties include negotiating with vendors, managing contracts, quality assurance, stock taking, and accounting.
SiteMinder
OCTOBER 11, 2022
As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings. Management department.
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