Back of House Customer Service Facility Management Vendor Management 
SiteMinder
OCTOBER 11, 2022
Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. Assistant front of house manager.
SiteMinder
OCTOBER 11, 2022
Regardless of seniority, these are all customer facing positions and require excellent people skills. Hotel manager. Of all the front of the house positions in a hotel, this is the most senior. The purpose of the role is to ensure that all guests receive high quality customer service. Human resources manager.
Expert insights. Personalized for you.
59 
Let's personalize your content