Back of House Customer Service Facility Management Guest Services 
SiteMinder
OCTOBER 11, 2022
Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Troubleshooting and dealing with any guest complaints.
SiteMinder
OCTOBER 11, 2022
Regardless of seniority, these are all customer facing positions and require excellent people skills. Hotel manager. Of all the front of the house positions in a hotel, this is the most senior. The purpose of the role is to ensure that all guests receive high quality customer service. Hotel receptionist.
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