Revenue Hub

MARCH 20, 2024

Unlike the typical overnight or long-term stays, micro-stays offer guests the flexibility to book rooms for shorter durations, often ranging from a few hours to less than a day. This provides the guest with convenience and comfort while enabling the hotel to earn more from otherwise vacant rooms during off-peak hours.

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Catering Book Article Scheduling 94

Hotel Owner

MARCH 13, 2024

To enhance profitability and cultivate positive guest relationships in your hotel, it’s crucial to recognise the advantages of securing direct bookings. Clear display of rates, additional fees, and comprehensive information on amenities, services, and local attractions further enhances trust with potential guests.

Book 98

Book Guest Satisfaction Reservations Information 98

Hotel Owner

MARCH 25, 2024

The process entails more than mere cosmetic enhancements; it needs a strategic approach aimed at revitalising the building, enriching guest experiences, and maintaining competitiveness in the dynamic hospitality industry. At the outset, it is imperative to grasp the significance of refurbishment beyond surface-level improvements.

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Budgeting Communication Guest Satisfaction Marketing 98

Hotel Business

MARCH 14, 2024

Hoteliers are telling us they are looking for newer ways to increase loyalty among guests and employees this year,” said Warren Dehan, president, Maestro. That’s why at Maestro, we are continually enhancing our solutions to remove friction along the guest journey and empower staff to act and be rewarded for jobs well done.

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Concierge Housekeeping Book Pricing 59

Modern Restaurant Management

MARCH 26, 2024

An interface that is quick to load and easy to use on mobile devices is more likely to see completed orders, enhancing customer satisfaction and sales. This data is instrumental for restaurant operators in tailoring online guest experiences, highlighting profitable menu items and devising targeted marketing strategies.

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POS Systems Presentation Marketing Events 117

Hotel Business

MARCH 4, 2024

“We are seeing an increase in market demand for a fast, reliable, and fully digitized tipping experience for hotel guests and employees in the hospitality industry,” said Yanilsa Gonzalez-Ore, SVP, Visa Direct, which is also a partner of eTip. eTip also offers “tap to tip,” allowing guests to pay through an NFC-enabled QR code.

Guest Satisfaction 64

Guest Satisfaction Download Accounting Marketing 64

STAAH

MARCH 19, 2024

Direct bookings boost profits by cutting commission fees and allow hotels to build better guest relationships. They enable personalized experiences, data collection, and targeted marketing efforts. Payment Method: Select a booking engine that integrates various payment methods to cater to diverse guest preferences.

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Book Guest Satisfaction Pricing Marketing 85

Revenue Hub

MARCH 21, 2024

We’ll cover in this post why hotels should offer extras, some best practices on how to market them and finally some tips on how to streamline your operations. Increase your customer satisfaction and review ratings. Guests are grateful when you facilitate things they, otherwise, would have had to find and buy somewhere else.

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Article Book Marketing Information 84

Revenue Hub

MARCH 27, 2024

In the ever-evolving landscape of online search and advertising, the recent introduction of the Digital Markets Act (DMA) by the European Commission has set forth significant changes, particularly affecting internet giants like Google.

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Presentation Information Article Marketing 91

Revenue Hub

MARCH 13, 2024

As we delve deeper into the nuances of the guest journey within the hospitality sector, it becomes increasingly clear that the traditional narrative may overlook a critical initial phase: problem recognition. This realization marks the beginning of their journey in the hospitality landscape.

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Guest Satisfaction Article Book Marketing 85

Modern Restaurant Management

MARCH 6, 2024

As labor shortages persist and the demand for contactless service options remains high, conversational AI stands out as a solution that can deliver efficiency and customer satisfaction simultaneously. This not only serves as a differentiator in a crowded market but can also increase customer engagement and encourage social sharing.

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Customer Service Information Maintenance Server 189

eZee Absolute

MARCH 19, 2024

Traditionally, hotels primarily focused on accommodating guests for overnight or extended stays, considering them the most common and profitable booking options. This provides the guest with convenience and comfort while enabling the hotel to earn more from otherwise vacant rooms during off-peak hours.

Catering 52

Catering Book Marketing Guest Satisfaction 52

Hotel Owner

MARCH 20, 2024

Ibis Styles Gatwick, close to Gatwick Airport, has undergone a full refurbishment and will now provide 182-rooms and a 130-cover restaurant, catering for hotel guests and the local community. For our guests who are heading to the airport, I like to think that their journey, be it for holiday or business, starts with us.”

Guest Satisfaction 52

Guest Satisfaction Catering Marketing 52

Hotel Business

MARCH 13, 2024

By Jared Lerner In the competitive landscape of the hospitality industry, hotels are constantly seeking innovative ways to optimize their operations, increase revenue and enhance guest satisfaction. By offering rooms for shorter pockets of time, hotels can capitalize on periods of low occupancy and maximize their revenue potential.

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Guest Satisfaction Catering Budgeting Scheduling 69

Hotel Owner

MARCH 27, 2024

His appointment underscores the hotel’s commitment to providing exceptional guest experiences and strategic leadership. With McFadden at the helm, the hotel aims to maintain its reputation for excellence and pursue new projects to enhance guest satisfaction. Group, marking a strategic merger of hotel operations.

Guest Satisfaction 52

Guest Satisfaction Presentation Events Marketing 52

Revenue Hub

MARCH 5, 2024

By recognising these limitations and embracing digital transformation proactively, hotels can unlock new revenue streams, improve guest experiences, and stay ahead of their competition. Questions of how any upgrades will impact current operations, team performance, and customer satisfaction are paramount.

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Maintenance POS Systems Book Article 95

Hotel Owner

MARCH 20, 2024

This new addition follows a recent €40m (£34m) funding round and aims to offer guests a hotel-quality experience with a focus on technology and amenities. The hotel, located close to Gatwick Airport, will offer 182 rooms and a 130-cover restaurant catering to both hotel guests and the local community.

Guest Satisfaction 52

Guest Satisfaction Catering Marketing 52

Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. By understanding the fundamentals and the role of branding in driving business success, marketers can develop more impactful and cohesive strategies to elevate their brands in the eyes of consumers.

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Marketing Communication Brand Management Information 52

Hotel Business

MARCH 26, 2024

“This creates greater economies of scale for our owners, as well as the ability to share relevant best market practices for our regional and general managers, all ultimately providing better financial results and stronger guest satisfaction scores.

Accounting 59

Accounting Guest Satisfaction Catering Hospitality Management 59

Revenue Hub

MARCH 7, 2024

It’s about making smart decisions that continuously fuel growth and adapting swiftly to an ever-changing market. Whether it’s determining your pricing strategy, managing your occupancy rates, or identifying your guests’ favorite food, data analytics allow you to take a more strategic, informed approach.

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Information Pricing Guest Satisfaction Article 83

Synergy Suite

MARCH 20, 2024

From the moment a guest walks through the door to the time they leave, the FOH team plays a crucial role in making everybody feel like special guests and it’s largely up to the FOH team to create a positive dining experience. The front of house staff plays a crucial role in creating a positive dining experience for guests.

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Front of House Back of House Server Customer Service 52

SiteMinder

MARCH 4, 2024

They provide a unified voice for their members, advocating for their rights, and offering a range of services designed to support hoteliers in their operations, such as advocacy, networking, education, marketing and promotion, resources and support, and creating, maintaining and licensing around quality standards.

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Strategic Planning Guest Satisfaction Marketing Training 52

SiteMinder

MARCH 12, 2024

This luxury accommodation offers a number of guest amenities in the form of free bicycles, an outdoor swimming pool and a large garden area. ” Moreover, Dimitri understands very well that as a resort, Potato Head Suites & Studios has many requirements in order to market rooms.

Book 52

Book Reservations Marketing 52

Revenue Hub

MARCH 7, 2024

Guests in the pre-booking phase, either transient or group, have so many touchpoints throughout their journey, where do we, as marketers, start? Some hotels naturally excel in certain online ecosystems either due to location, guest satisfaction, or a great revenue management team. What market trends are at play?

Marketing 101

Marketing Book Budgeting Guest Satisfaction 101

Larry Mogelonsky

MARCH 28, 2024

When a hotel does in fact go through the meticulous process of creating a strong sense of community, the results are nothing short of magical, and this is reflected through a positive impact on guest satisfaction, demand and the ability to grow rate.

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Travel and Tourism Guest Satisfaction Presentation Training 100

SiteMinder

MARCH 25, 2024

Hoteliers should consider using Despegar for several compelling reasons, each aimed at enhancing their visibility and boosting their business in the competitive Latin American travel market: Boost your visibility Think of Despegar as a prime billboard space in the digital travel landscape. Learn more Despegar review: Is Despegar legit?

Book 52

Book Accounting Catering Pricing 52

Revenue Hub

MARCH 26, 2024

By leveraging data democratization, hotels can improve their customer satisfaction scores by 15%. Data democratization allows hotels to personalize guest experiences, leading to a 20% increase in repeat bookings. Anticipating needs and tailoring experiences become second nature, enhancing overall guest satisfaction.

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Guest Satisfaction Procurement Information Article 62