How to Motivate Franchise Operators to Follow Standardized Processes

One of the reasons franchise restaurants are so popular is that internal processes have been honed to peak efficiency before they're duplicated beyond a single location. Ideally, the experience a customer has when visiting a particular brand will be the same no matter if the restaurant is in New York or Los Angeles, or anywhere in between (or even beyond).

Having standardized processes across multiple locations can help deliver consistent results across one, two, or even thousands of locations. The difficulty lies in ensuring those processes are enforced across those locations and spotting situations where adherence may have fallen by the wayside. Franchisees often operate multiple locations, and things can get busy. If a particular restaurant doesn't have adequate staff and supplies, people begin taking shortcuts and processes can fall by the wayside.

One way to minimize those issues is through accurate forecasting. While it's impossible to predict the future, accurate forecasting can help ensure an operation is prepared to serve its customers, no matter how any — or how few — come through the door.

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