Worldwide: Hospitality software company Shiji Group has integrated with travel technology company Amadeus to form an AI-driven chatbot which connects customer research with booking.
Travellers which interact with the Shiji ReviewPro chatbot while researching their trip will be routed into the booking flow. Guests can fill out their details and when ready to book, are redirected to the iHotelier Booking Engine page to complete the transaction.
The results displayed on the Amadeus booking page are filtered by the guests details previously collected in the chat. Messaging automation helps travellers find the information they need, and the booking engine integration bridges the gap between information and reservation.
Shiji ReviewPro also integrates with Amadeus’ service optimisation solution, HotSOS. The two-way connection offers clients full visibility of guest feedback management, updated in real-time on both platforms. Tasks coming in from reviews, surveys, messaging conversations or other updates will appear directly in the HotSOS solution as well as the Shiji ReviewPro platform.
Peter Waters, EVP of hotel IT solutions for hospitality at Amadeus, said: “This new partnership with Shiji reinforces our strategic objective to provide seamless solutions that meet the growing demand for technology-driven guest personalisation. By incorporating guest messaging into the booking process, guests can easily and efficiently receive more personalised offers and shopping experiences, while hoteliers can add additional value to their direct booking channel.”
Michael Kessler, CEO of Shiji guest solutions, added: “As hoteliers are relying more and more on the efficiencies of their tech stack, it is becoming increasingly important for tech providers to make the digitisation of the guest journey as easy and frictionless as possible. We are happy to be able to partner with industry leaders like Amadeus and synch our efforts to help hoteliers become more efficient, generate more revenue, and better serve their guests.”
