Source: Stayntouch

Established over 60 years ago, the SeaCrest Oceanfront Hotel is a prominent fixture in Pismo Beach, known for its commitment to both hospitality and community involvement. Partnering with Stayntouch, a global leader in hotel property management systems (PMS), SeaCrest was able to significantly enhance operational efficiency while streamlining and personalizing the guest experience.

What made the Seacrest Oceanfront Hotel Choose Stayntouch?

Heidi Kamas, Assistant General Manager at the Seacrest Oceanfront Hotel, commented that Seacrest faced significant challenges with their previous PMS provider surrounding the system’s performance and usability. Our old PMS platform was anything but user-friendly, causing frustration among our staff and making it harder for them to serve our guests. Slow processing times further compounded our operational difficulties, hindering our ability to deliver the seamless guest experiences we strive for.

Seacrest ultimately chose Stayntouch because its native-cloud PMS could deliver fast performance with almost zero downtime. At the same time, its color-coded user interface was easy to navigate and train on. Kamas continued, Stayntouch emerged as the clear choice because it offered a user-friendly, cloud-based platform that would empower our staff and streamline our operations and guest experience. With Stayntouch, we've found a strategic ally to support our commitment to exceptional service and efficiency.

Results: Enhanced PMS Usability Yields More Streamlined Operations

Kamas continued, Stayntouch has significantly enhanced our operations at Seacrest Oceanfront Hotel, providing us with a level of efficiency and agility that was previously unattainable. The user-friendly interface has empowered our staff to complete reservation requests in well under three minutes, greatly streamlining our welcome experience.

The Seacrest also leveraged Stayntouch’s flexible open-API architecture and instant room updates to further streamline interactions with their guests. Stayntouch gives our staff all of the information they need to provide exemplary service right at their fingertips, including availability, occupancy, ADR, and instant room updates. We were also able to connect with an independent guest messaging system, which allowed our guests to instantly connect with staff from their favorite messaging platform.

Results: A Frictionless Guest Welcome

Stayntouch has been instrumental in ensuring a truly seamless and frictionless experience for our guests at Seacrest Oceanfront Hotel, explains Kamas. With Stayntouch, guests can effortlessly check-in over their phones, bypassing the need to visit the front desk. This convenience not only enhances guest satisfaction but also saves valuable time for both guests and staff. Additionally, the fast check-in and check-out processes enabled by Stayntouch empower guests to manage their stay efficiently, saving an average of five minutes per day at the front desk. These features align perfectly with our commitment to providing exceptional service and convenience to our guests.

Results: A 360° View of Performance

The Seacrest also utilized Stayntouch’s extensive reporting capabilities to optimize their hotel’s performance across a range of metrics, while also personalizing the guest experience. Kamas notes, Stayntouch's customizable reports and data filters allow us to tailor our analysis to specific needs, while automatic report scheduling and simple exporting options in multiple file formats facilitate seamless data sharing. Leveraging historical data, we're able to make more informed and profitable decisions. Moreover, the guest profiles feature, complete with preferences and stay data, enables us to personalize guest experiences and foster lasting relationships.

Building a Partnership Focused on Innovation and Service

At Stayntouch, we are thrilled to have partnered with Seacrest Oceanfront Hotel to enhance their guest experience and streamline their operations, replied Priya Rajamani, VP of Implementation and Support at Stayntouch. Our commitment to innovation and customer satisfaction drives us to continually provide cutting-edge solutions that empower hotels to thrive in today's dynamic hospitality landscape. Seacrest's success story is a testament to the power of our platform, and we look forward to supporting them as they continue to grow and elevate service.

About Stayntouch

Stayntouch delivers a cloud-native and guest-centric hotel property management system (PMS) with a comprehensive library of over 1,100 integrations. Stayntouch's cloud-native PMS empowers independent hotels, hotel groups, and management companies to drive revenue, reduce costs, enhance service, and captivate their guests. In 2022, Stayntouch launched Stayntouch 2.0, a fully integrated technology suite featuring its core cloud-native PMS and guest kiosk solution, a comprehensive chain management module, a seamless booking engine (Stayntouch Booking), a robust payment processing platform (Stayntouch Pay), and a powerful channel manager. Stayntouch 2.0 enables hotels to streamline their operations, maximize and diversify their revenue streams, and deliver an even more enhanced guest experience with the innovation and support of one trusted technology partner. Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, and EOS Hospitality, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic flagship properties such as the TWA Hotel, Showboat Hotel Atlantic City, and Zoku Amsterdam. For more information, visit www.stayntouch.com.

Elliott Mest
MFC PR
Stayntouch