In this episode, John Morhous, Chief Experience Officer at Flight Centre Travel Group, and Amir Amidi, Managing Partner in Travel and Hospitality at Plug and Play, joins Tara Erwin, Communications and Public Relations Manager with GBTA. They discuss Flight Centre's digital journey, the distinction between internal and third-party innovation projects, the impact of AI on the travel industry, KPIs for measuring innovation success, and share startup success stories within Flight Centre's digital initiatives, offering valuable insights into the evolving landscape of the travel industry. Made Possible by Plug and Play.