Best Western Plus Hotel Stellar Deploys GuestCast to Cater to Modern Guest Demands for Instantly Personalized In-room Entertainment

SYDNEY – GuestCast, an award-winning content streaming solution purpose-built for the needs of hotels, together with regional supplier and internet services provider, Liveport, have announced the successful implementation of the platform at Best Western Plus Hotel Stellar. Situated in the heart of Sydney and offering the ultimate home-away-from-home experience with its 36 studio guestrooms featuring fully equipped kitchenettes, Best Western Plus Hotel Stellar with GuestCast can now ensure that complete guest comfort also extends to addressing their unique in-room entertainment preferences and expectations.

Having determined that traditional satellite-based TV was no longer capable of delivering the modern entertainment experiences that today’s guests desired, Best Western Plus Hotel Stellar set itself the task of identifying a solution that could deliver both enhanced personalization and ease of use. With its WiFi network capabilities recently upgraded by Liveport, the property’s decision to adopt GuestCast was straightforward and made even easier thanks to the solution’s range of industry-leading features in addition to its cost-effective price.

Recently named the in-room entertainment solution of the year by the TravelTech Breakthrough Awards, GuestCast ensures that each of the hotel’s guests can tailor their viewing experience by accessing virtually any streamed subscription of choice on guestroom televisions. Instantly compatible with thousands of mobile streaming apps, GuestCast can effortlessly adapt to the unique preferences of each guest no matter what demographic or region of the world they belong to.

To ensure the success of its in-room entertainment strategy, Best Western Plus Hotel Stellar also decided to adopt GuestCast due to the enhanced ease-of-use it can provide to guests regardless of their level of experience with technology. Unlike other platforms that often result in guests becoming frustrated as a result of complicated device-pairing processes, connecting personal devices with GuestCast is always easy and fast. Guests even have the option of simply scanning a QR code in order to effortlessly connect and begin streaming their content.

At Best Western Plus Hotel Stellar we are committed to providing each of our guests with a stay experience that feels like a second home, so when majorities of guests began requesting an in-room entertainment experience that mirrors the personalization they are now accustomed to, we desired only the best technology that the industry has to offer, said Daniel Rosso, General Manager of Best Western Plus Hotel Stellar. Liveport together with GuestCast have more than lived up to our expectations and that of our guests. Since deploying the solution, we have had nothing but fantastic feedback. With more guests basing booking decisions on the ability to pick up where they left off on their favorite movies and shows, we are fully confident in our abilities to continue delivering high-quality and personalized experiences thanks to the presence of GuestCast in each of our studio rooms.

To ensure that guest experiences continue to reflect the highest industry standards, Best Western Plus Hotel Stellar is also able to leverage GuestCast’s innovative Analytics Dashboard. Using the feature, hotel staff can effortlessly monitor individual GuestCast device performance in real-time in order to identify and correct any issues before the experiences of guests are affected. GuestCast’s Analytics Dashboard can also monitor device usage rates, allowing the property to continuously gauge the level of success of their in-room entertainment strategies. Hotel Stellar can even utilize the GuestCast Analytics Dashboard to monitor WiFi signal quality for each guestroom where the device has been installed. This provides the property with an opportunity to ensure that their WiFi service remains in peak condition and in line with modern guest standards.

About Hotel Internet Services, Inc.

Serving hospitality’s full connectivity needs since 2003, Hotel Internet Services, Inc. (HIS) is a leading provider of next generation communications technology including high-speed internet access, the latest in guestroom entertainment and contactless service, IoT and security systems. Backed by 24/7 guest service monitoring and support, HIS innovations not only include cutting-edge network technology that can address the highest of guest expectations, but also includes GuestCast, the industry’s most user-friendly and advanced streaming platform proven to provide the ultimate in-room entertainment experience. GuestCast not only guarantees user-friendly interaction with features including QR code-based device-pairing abilities, but also ensures optimal performance with the GuestCast Dashboard. Featuring data-rich analytics, hoteliers can leverage the GuestCast Dashboard to not only monitor the health and usage of individual casting devices, but also gain insight into the Wi-Fi signal quality of each network access point. In addition to hotels and resorts, HIS also provides equipment and services to hospitals, casinos, military and student housing, senior living, timeshares, condos, conference centers, apartments, fitness centers and many other commercial venues.

As the industry’s most trusted go-to provider for the latest in network connectivity and IoT-based innovation, HIS is credited with successfully enhancing the online capabilities and guest satisfaction rates for countless hotels and resorts across the U.S. Headquartered in Clearwater, Florida, HIS offers services throughout North America, Australia, Latin America and Europe.

About Liveport

Liveport is a full solution provider for secure wired and wireless internet services, all supported with 24x7 guest service monitoring and support. Liveport also serves as a qualified reseller and integrator of BeyondTV services which are available throughout the APAC region, with customers ranging from a diverse range of backgrounds including hotels, resorts, student housing, condos, hospitals and many other venues. For more information or to schedule a meeting with a Liveport representative, please visit www.liveport.com.au.

Mark Howbrook
PR Manager