Hyping up hospitality: The customer experience in the cloud
Welcome back to Cloudbusting! This week, Jez and Darren receive Tristan Gadsby, CEO of Alliants, the experts at enabling exceptional customer experiences in hospitality and retail. Together they dissect the topic around the added value that cloud generates which allows the delivery of seamless experiences to customers on one hand and drives intelligent business decision making on the other unlocking untapped revenue potential through the looking glass of clever unified data. A win-win-win all round. At your convenience, grab your air pods and give it a listen.
Jez Ward
Jez is the Global head of Advisory at Cloudreach and an Executive Cloud Advisor, dedicated to helping CxOs deliver high-impact business outcomes in the cloud. He is a trusted IT leader with 30 years in diverse industry roles, including the COO for iRiS Software, SVP for IT at Kempinski Hotels and CIO for JJW Hotels and Resorts.
Darren Bowling
Darren is a Senior Cloud Advisor at Cloudreach. Over the last 20 years, he has held senior roles in IT - from scale ups to large enterprises - advising and mentoring IT leaders on their adoption of new technology, cloud, and broader people and process transformation.
About Alliants
Alliants has helped many of the world's most respected brands deliver exceptional customer experiences. Founded in 2009, Alliants has built industry-changing technology solutions, including award winning mobile apps and chat applications that transform the digital guest experience garnering usage by millions of guests around the globe. In 2022, Alliants secured a minority stake investment from Zendesk, Inc. (NYSE: ZEN), the global customer experience software company headquartered in San Francisco. In 2023, Alliants was recognised as a UK Best Workplace in Tech™ , a certification solely based on employee feedback.
