Low Wood Bay Resort and Spa appoints four new spa coordinators 

Four new recruits have been appointed to the customer service team at a spa resort in Windermere.

Millie Stephenson, Katie Oston, Lora McKenzie and Holly Kitchin have been named as new team members working as spa coordinators at Low Wood Bay Resort and Spa.

Kitchin studied at Lancaster and Morecambe College to attain her Level 2 qualification as Air cabin crew and has also trained as a barista, having worked at Costa Coffee and in a range of customer service roles.

Oston has a BA Hons degree in Community, Social Work: Policy and Practice and was working in childcare at a local nursery before joining the spa. 

In addition, McKenzie joins the hotel team having completed her studies at Newcastle University, and Stephenson previously worked at festivals and events. This is her first role since finishing her studies at Manchester University.

The new starters have been joined by Kerry Park, Alex Salehi and Lucy Barron who have all made internal moves within the hotel to become spa coordinators and complete the team recruitment to meet the increasing demand for spa services at the hotel.

Oston said: “I was looking for a new career move and when I saw the spa jobs advertised at English Lakes Hotels, I thought it would be exactly the right sort of challenge for me. We’ve been given a wide range of training, from learning the ins and outs of the spa operations through to ways to enhance guest experiences, particularly on special occasions.

“During our first few weeks, we’ve also had the chance to work with different members of the team across the spa and the resort.  That means there’s a lot of variety in the job. We’ve also received continued support from our management team as we develop in our new roles.”

Gary Tennant from English Lakes Hotels Resorts and Venues added: “Our spa coordinators are trained to look for every opportunity to add value to our customers’ stay with us and help make amazing memories for our guests.

“It requires flexibility and a range of skills, from reception duties, call answering and check-in through to accurate payment handling, food and beverage provision, maintaining supplies and upholding, promoting and selling our full range of spa services.  We hope this is just the beginning of long and fruitful hospitality careers for the new starters.”