How Contactless Technologies Can Help Counter Hesitations About Eating Indoors

Restaurants took a hard hit at the outset of the pandemic, with revenues taking a sharp dive by more than 50 percent through April. Since then, the restaurant industry has experienced its ups and downs as the pandemic continues and restrictions fluctuate. As news of loosening restrictions in some parts of the country offers diners an opportunity to return to indoor dining, will customers be ready and willing?

According to a recent study by McKinsey, more than 80 percent of survey respondents reported medium to high anxiety levels about the idea of returning to dine-in restaurants. The activities that cause the most anxiety appear to be touching shared surfaces and proximity to other customers. To encourage a swift recovery, restaurant owners and operators must think creatively and conscientiously about how they alleviate these fears and ensure a safe experience.

Contactless is not just a solution for our present circumstances.

For the foreseeable future, most restaurants offering…