Standardized Payment Systems Are Key to Success for Franchises

There is no doubt that franchises do an incredible amount to help their franchisees, whether that’s providing business support and sharing key information to offering training and access to their trademarks and branding. Unfortunately, what many franchises often lack in providing is a unified payments system. 

The pandemic saw many quick service restaurants (QSRs), which are very often franchises, adopt a hybrid model of payments acceptance. This has seen them partly taking in-person orders and payment in the restaurant, and partly doing so via delivery apps or websites.

There has been a level of standardisation for payment processes, with this mainly being seen in large franchise brands now being able to mandate things like eWallet acceptance - even before the pandemic we saw an increase in cashier-less terminals used by QSRs. However, such standardised processes are outnumbered by outlets using a patchwork of payment systems which, instead of being put in place by the brand, are…