Why (and How) to Apply Business Intelligence and Data Analytics to Restaurant Technology | Modern Restaurant Management | The Business of Eating & Restaurant Management News

Business intelligence and data analytics solutions are transforming the restaurant industry. Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more.

Yet very few restaurants are applying business intelligence and data analytics to the “technology stack” deployed at each location. At a time when most food and beverage leaders wouldn’t consider launching a new concept without a deep dive into the data, most lack even basic information about technology maintenance that could drive cost-saving, satisfaction-enhancing change. As the industry gets on the road to recovery, this will be more important than ever.

Maintenance is Often OverlookedIf there is a common industry attitude toward technology, it is this: The majority of companies will give acquisition and deployment choices close scrutiny. But they will devote little strategic thought to longer term maintenance and…

Shawn Grennan

As Sagent’s Vice President of Sales and Marketing, Shawn Grennan is responsible for driving global sales for Sagent, with a focus on growing the company’s Reuse, Restore, Repair, Replace and Resell suite of services. Grennan brings to the position a successful track record of nearly 20 years that includes notable sales leadership positions. Specializing in sales, Grennan excels in forming strategic alliances and building programs that add value to the Sagent’s growing customer base. Prior to joining Sagent, Grennan most recently oversaw the sales team at Worldwide Supply, where he successfully grew the company’s account base and achieved record-breaking growth. Grennan has been recognized by his previous companies as an instrumental figure and a driver of growth.

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Shawn Grennan