Charlestowne Hotels plots growth

Hospitality management company Charlestowne Hotels is preparing for growth in 2023 by introducing additional leadership positions to its corporate office.

As part of a phased realignment plan—which included a deeper concentration on asset development and a heightened focus on enhancing human resources and company culture—the company redefined its corporate structure to create more opportunities for upward growth within the company.

Within the past year, Charlestowne has introduced nine new VP and director roles for greater oversight of department-wide strategy and management. The company also established a new food and beverage support team and added three additional roles to its operations team to provide direct guidance on the property level and to remain a step ahead of industry trends.

“Our goal for 2022 was to reorganize our leadership structure to better handle portfolio growth and provide advancement opportunities for our team members,” said Kyle Hughey, CEO, Charlestowne Hotels. “We’ve been thoughtful with our internal promotions and new hires to make sure we placed the right people in the right roles to best position them—and our properties—for success. We feel confident that we’ve put a structure in place that will grow with us and leverage the diverse industry knowledge of our team in the best way possible.”

Leadership support team
This year, the company promoted and hired the following team members:

New operational roles
The company also established a new food and beverage support team and introduced three additional roles to its operations team.

The updates:

  • The creation of a new corporate food & beverage department and hiring of two corporate F&B managers and two task force F&B managers; these new roles will specifically address back-of-house and front-of-house needs across the company’s managed F&B restaurants and bars.
  • A newly developed role of corporate task force GM. In the event of adverse times, the corporate task force GM will provide property teams with dedicated, on-site assistance and elevate the overall hotel experience.
  • The creation of a new corporate guest service support manager role which will be dedicated to training, directing and developing efficient management of on-property guest services.
  • Introducing a new corporate HR manager position to further assist with evolving HR operations and recruiting needs.

“We strive to remain a premier, independent hotel management company that works alongside our owners to elevate their assets locally and nationally,” said Hughey. “We’ve built a team of some of the industry’s most creative, strategic and results-driven players. This new corporate structure will better support our hotels and create an even more empowering environment for long-term careers here at Charlestowne Hotels.”