Advice
Quality in Hospitality: an expert shares his secret ingredients
By Simon Numphud, the managing director of AA Hotel and Hospitality Services
What makes exceptional quality in the UK’s Hospitality industry today? For me, quality centres around two key areas: the physical characteristics and the experience. We have so many great hotels across the UK that live and breathe exceptional quality and it is a great privilege for our inspection teams to observe this first hand, especially in an industry that has always put its people and guests first.
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