How the Restaurant Industry Can Harness Technology to Improve Accessibility and Inclusion

The landmark Americans with Disability Act (ADA) requires restaurants to ensure that their premises are accessible for people with disabilities. While the law marks one of the most important victories for the rights of those with disabilities, much more can be done to accommodate this community with its ever-evolving needs, including utilizing advanced technology.

Technological advances are helping pave a path towards a more widely accessible food service landscape – both in-person and online. Now, it is up to restaurants to embrace this technology and help build a more inclusive future.

Embracing InnovationThe good news is that many of the technological developments needed to promote accessibility have already been implemented across the industry to improve other aspects of the business such as boosting sales and complying with new contactless methods of service. One such technology is Artificial Intelligence, which is already being used in the restaurant business to great…