Sat.Dec 11, 2021 - Fri.Dec 17, 2021

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Hungry for Growth: The Restaurant Industry in 2022

Modern Restaurant Management

Some pandemic trends, consumer behaviors are here to stay. While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. Some have even developed lucrative new business models that they will continue to apply and scale in 2022. Consumers are showing similar signs of permanent behavioral change.

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How To Create an Effective Shift Swap Policy For Employees

7 Shifts

Despite your best scheduling efforts , there will always be imperfections, and conflicts will arise. In order to keep scheduling flexible for employees – yet still ensure each shift is fully staffed – your restaurant can offer a shift swap policy. In this article, we'll explain what shift swapping is, outline its pros and cons, and walk through the steps you should take to maintain a fair and effective protocol for shift swapping.

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How DoorDash and Postmates Make an Already Dangerous Job Worse

EATER

Getty Images. The day-to-day realities of a gig economy driver for DoorDash and Postmates: 12-hour days, bad tips, customer abuse, and parking tickets . Buy “One Fair Wage” at Amazon or Bookshop now. In 2013, Saru Jayaraman founded One Fair Wage to put an end to the tipped minimum wage, which, One Fair Wage has found , perpetuates racial and gender disparities in the hospitality industry.

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10 Ways Coffee Shops Can Make The Most Of Social Media

The Restaurant Times

Cafes and coffee shops across the world are discovering the power of social media. Since coffee shops need the in-person presence of customers to increase sales, they must develop a strong online presence to woo people and keep them coming back! Did you know that 50% of the United States population drink espresso, cappuccino, latte, or iced/cold coffees regularly?

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Planning Your Restaurants Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Avoiding Warewashing Woes Ensures a Profitable Kitchen

Modern Restaurant Management

The best restaurants are those that keep back-of-house processes running smoothly to ensure a great front-of-house experience for guests. Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless. In an increasingly digital world, one mistake can be costly.

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The Etiquette of Dining Out Has Changed (Again). Here’s How It’s Done.

EATER

Shutterstock/Eater. Things have changed a lot — here is how Eater editors navigate everything from choosing a restaurant to interacting with staff right now Thanks to vaccines and reopenings, U.S. diners have been able to return to restaurants in full force after the previous year of shutdowns. But a lot has changed, even as it’s now possible to dine out as we might have previously: There’s more planning required, both within your dining party and to secure the reservation; there are more option

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Allianz Partners Launches 'Allianz Advantage' Websites for Travel Agency, E-Commerce Partners

Travel Pulse Technology

'Proven Meets Pioneering' will demonstrate how the company‘s products, services and technology can drive customer satisfaction, relevance and loyalty for Allianz Partners' clients.

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Managing Diner Expectations this Holiday Season

Modern Restaurant Management

Over the last 18 months, restaurants have managed incredibly difficult challenges, primarily driven by having to operate with new, constantly evolving safety guidelines. As the restaurant industry begins to rebuild itself, restaurants are now confronted with supply chain shortages as well as a labor shortage. These challenges are impacting menu availability, raising the prices of menu items, leading to short staffs, increasing wait times for diners, and changing operating hours and offerings.

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[Data] How Have The Shifts Changed For Those Working in The Restaurant Industry

7 Shifts

For restaurant staffing , a lot of talk has been centered around the labor shortage—and who isn't working. But what about the people that have been clocking in throughout the pandemic? How have the types and frequency of shifts changed from 2019 until today? To find out, we analyzed the types of shifts scheduled and time clocking data from over 13,000 restaurant locations in North America and Canada.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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The Viral TikTok Recipes Causing Food Shortages

EATER

Supply chain disruptions were a theme of 2021, but thanks to viral recipes, some ingredients were hit especially hard I learned a hard lesson on a recent trip to my local Asian supermarket, Tan A. There, in a refrigerated display between the puffed tofu and quail eggs, gaped a hole where the Kewpie mayo would usually be found. Where were my beloved plastic-wrapped bottles with the eponymous little cherub?

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Sounding Off: 2021 year in review

PhocusWire

We chronicled the impact that the COVID-19 pandemic has continued to have on the travel industry, but we’ve also attempted to unpack What It All Means, by way of our weekly editorials.

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NCR Reveals 2022 Hospitality Trends and Predictions

Modern Restaurant Management

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. Here are some trends NCR is watching as move into 2022. Tackle the Labor Shortage with Hiring Incentives. While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge.

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Brown Sugar Ventures into Cloud Kitchens and ‘Fly Buffets’

The Restaurant Times

Vishal is a foodie first and an entrepreneur later. For him, food is like Aphrodite, the Greek goddess of love and beauty. Nothing makes him happier than seeing customers enjoying their food at Brown Sugar. With his passion, drive, and keen business knowledge, Vishal started Brown Sugar in 2011 with a staff of 8 in C Scheme, the heart of Jaipur.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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The Hottest New (Ghost) Restaurant Is TikTok

EATER

Make it go viral. | Virtual Dining Concepts. TikTok Kitchen will bring the internet’s most viral recipes to your door On the day that TikTok is making headlines for uhh other reasons , the platform has also announced that you no longer have to cook feta pasta yourself. The video-sharing platform has partnered with Virtual Dining Concepts, the brand behind MrBeast Burger, to launch the delivery-only TikTok Kitchen.

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VIDEO: Cendyn - Launch pitch at Phocuswright Conference 2021

PhocusWire

Starling is Cendyn’s next-generation customer data platform (CDP) that unites a hotel’s tech and millions of guest data points to foster more meaningful relationships with their guests.

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What Trends Are You Seeing and What Can We Expect to See More of in 2022?

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. Here are their insights. Frances Allen CEO at Checkers & Rally’s. Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-del

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Por qué necesitas un manual para optimizar las operaciones de tu restaurante en 2021

The Restaurant Times

¿Has creado tu propio restaurante, pero la gestión de tu personal se está convirtiendo en una tarea difícil? ¿Mientras trabajan en el suelo se enfrentan a situaciones estresantes que no saben cómo solucionar? Una cosa que puede ayudarte a lidiar con todas estas situaciones no deseadas es un manual de operaciones del restaurante. Dos cosas necesitan una claridad absoluta antes de continuar para comprender por qué un manual de operaciones de restaurante es esencial para tu restaurante.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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QR Codes Are Here to Stay. but They Kinda Suck

EATER

Shutterstock. QR code menus gained popularity during the pandemic. Now, operators must decide whether the tradeoffs are worth it. I keep forgetting. I’ll sit down to dinner and wait for a server to come by, and after a time I’ll start to crane my neck out and make eye contact. I am one of those people who will bend over backward to forgive what is generally considered “bad service,” because service work is exhausting and frantic and I know I have the privilege of even being served.

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Tracking travel startup investment trends in 2021

PhocusWire

Standout sectors attracting investment in 2021 include alternative accommodation and ground transportation while tours and activities, corporate travel and hotel tech startups are also getting some love.

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How Restaurateurs Can Foster Employee Retention During COVID-Driven Labor Shortages

Modern Restaurant Management

Customer-centric. Personalized. Customer experience management. If you’ve worked in the restaurant industry over the past decade, chances are you’ve heard these buzzwords championed as top business priorities and guiding principles for success. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions.

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Sabe cómo contratar a un cocinero para tu restaurante en 2021

The Restaurant Times

Los clientes vienen a los restaurantes para comer. El 58% de los comensales dijo que la calidad de la comida es más importante para ellos que el precio, el servicio y la variedad del menú. Así, un cocinero puede hacer o deshacer tu restaurante. Por lo tanto, debes asegurarte de contratar a un cocinero que sea lo suficientemente competente como para llevar tu restaurante al epítome del éxito y dejar a tus clientes ansiosos por más cuando saborean la última cucharada de sus platos.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Chipotle hides the assembly line, testing new online-order-only ‘Digital Kitchen’

EATER

Chipotle’s Digital Kitchen for Pickup & Delivery kind of looks like a regular Chipotle | Image: Chipotle. Chipotle announced it’s opening a new “Digital Kitchen” restaurant this month in Cuyahoga Falls, Ohio (about 40 miles south of Cleveland) — which will exclusively accept online orders. Hungry customers should avoid knocking on that pickup window expecting to have their order taken.

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VIDEO: Guesty on the rise of rentals and maintaining momentum

PhocusWire

Guesty's Vered Raviv Schwarz joined us in the PhocusWire Studio at The Phocuswright Conference 2021 to discuss trends in alternative accommodation and where some of the opportunities and hurdles remain in the market.

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Deloitte Survey Finds a Shift in Consumers’ Restaurant Preferences

Lodging Magazine F&B

Deloitte has released the results of its recent survey, “The Restaurant of the Future: A Vision Evolves.” Findings of the survey include that almost two-thirds (64 percent) of consumers do not plan to return to their pre-pandemic habits of dining in restaurants within the next six months. Convenient off-premises dining has emerged as a permanent fixture in the restaurant experience, with 61 percent of consumers ordering takeout or delivery at least once per week, up […].

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10 razones principales por las que los restaurantes fracasan dentro del primer año de operaciones

The Restaurant Times

El 60% de los restaurantes fracasan dentro del primer año de operaciones y hasta el 80% de los restaurantes cierran sus operaciones en los primeros cinco años. No importa lo rentable que parezca este negocio, administrar un negocio de restaurantes es una tarea ardua. Estas cifras pueden hacerte pensar, ‘ ¿Por qué fallan los restaurantes con demasiada frecuencia?

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i