Horizon Hospitality

JANUARY 12, 2023

A career in hotels tends to come with frequent promotions, property transfers, ownership changes, or company changes. With these changes often come interviews. Meaning most hotel managers are well-versed in not only conducting interviews but also being interviewed themselves. But even the most seasoned hotel leader needs to anticipate and prepare for interview questions that dig deeper than the experiences on a resume.

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Communication Presentation 238

Hospitality Magazine

JANUARY 11, 2023

The operators of Cafe 3564 in Echuca, Victoria, have been hit with a slew of penalties for failing to back-pay a visa holder. The former cook worked at the cafe from July 2017 to September 2019, with Fair Work Ombudsman inspectors investigating after receiving a request for assistance from the worker. Inspectors formed the belief the employee had been underpaid minimum wage rates, overtime, penalty rates and more, going on to issue a compliance notice in October 2020.

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Magazine 264

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. But arguably no issue has proven to be as constant and bedeviling as the labor shortage. Recent research has proven the industry is still struggling to rebound on staffing, reporting a woeful 500K fewer employees than before the pandemic.

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Back of House Budgeting Customer Service Pricing 186

Boutique Hotel News

JANUARY 13, 2023

France: Hyatt has opened FirstName Bordeaux, a lifestyle hotel joining the JdV by Hyatt collection of independent properties. Located close to the Garonne River, FirstName Bordeaux has been designed by architect Nicolas Adnet from Studio MHNA. It features 147 guest rooms and suites, a restaurant and bar, meeting spaces and a secret speakeasy. . Rooms at FirstName Bordeaux are divided into seven categories, ranging from Cocoon to FirstRoom.

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

MEWS

JANUARY 12, 2023

Facial recognition in hotels is an excellent way of personalizing the guest experience. In an age where personalization is everything, using technology to streamline services is fundamental. Post-pandemic, the use of this technology can reduce touch points throughout the hotel experience, helping to establish trust and confidence in your hotel brand.

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Modern Restaurant Management

JANUARY 11, 2023

Restaurants finances are squeezed now more than ever. When you decide to purchase your equipment such as ice machines, you expect it to work for at least 10 years, with the regular preventative maintenance it will. However, PM’s are the first to go when money is tight and some machines will last less than five years because of poor maintenance habits.

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Maintenance Training 166

Boutique Hotel News

JANUARY 13, 2023

France: Accor and shipbuilding company Chantiers de l’Atlantique will launch the 220-metre-long Orient Express Silenseas in 2026. . Described as the “world’s largest sailing ship”, Orient Express Silenseas will feature 54 suites, two swimming pools, two restaurants, and a speakeasy bar. . Guests will be able to attend shows in the ship’s Amphitheatre-Cabaret, equipped with a private recording studio.

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L&D 130

MEWS

JANUARY 11, 2023

Who’s the best person to ask for advice about a product or software that you’re using? Someone who’s already using it. There are thousands upon thousands of Mews users around the world, and this wealth of expertise has gone largely untapped. Until now.

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Hospitality Magazine

JANUARY 10, 2023

The drinking public has well and truly adapted tequila as a staple, finally coming to appreciate the nuances of the spirit made from Mexico’s native blue agave plant. It’s been a long journey for some (myself included), whose early tequila experiences involved a red-capped bottle consumed a little too quickly. But perceptions change — and thank goodness for that.

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Definition Catering Magazine 130

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Modern Restaurant Management

JANUARY 12, 2023

It’s January, which means restaurant operators and managers have been juggling busy holiday crowds for breakfast, lunch and dinner while also planning the employee party that typically occurs this month. With restaurant employees putting so much care into every plate and table while their patrons leisurely embrace the holiday spirit, these parties are an opportunity to truly return that hospitality to those who make it so special for guests the rest of the year.

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Budgeting Scheduling Events 163

Boutique Hotel News

JANUARY 12, 2023

US: AKA has announced the opening of Hotel AKA Boston Common, housed in the former Kimpton Nine Zero. The acquisition of the property is a result of a joint venture between AKA and Electra America Hospitality Group (EAHG) and marks EAHG’s seventh property. In August last year, EAHG acquired and converted the 225-room Loews Boston Hotel into the Hotel AKA Back Bay, marking AKA’s entry into New England.

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Events Marketing 130

eHotelier

JANUARY 11, 2023

Cendyn’s Pegasus CRS ranks #1 in the Central Reservations Systems category on Hotel Tech Report and won the title 'Best Central Reservations Systems of 2023’.

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Reservations 130

Hospitality Magazine

JANUARY 10, 2023

Tabernas or taverns, are commonplace on the bustling city streets of Peru. The venues are casual eateries where people can eat and drink with a soundtrack of live music. Peruvian-born José Alkon wanted to recreate the experience in Sydney’s Marrickville and spearhead a dining experience that reflected the multicultural landscape of Peru. He opened the doors to Pepito’s (named after his father) in 2020, which showcases the regional diversity of Peru through the lens of taberna food.

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Accounting Presentation Magazine 130

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Modern Restaurant Management

JANUARY 10, 2023

In mid-November, sweetgreen opened its first advanced order vehicle pickup window, “sweetlane” in Schaumburg, Illinois. As the first of its fleet, the “sweetlane” provides an effortless experience for visitors in vehicles to pickup online orders through a drive-up window. To order via “sweetlane,” customers place their order through the sweetgreen website or app, and choose “sweetlane” as their desired retrieval method under “Select a Pickup

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Magazine Marketing 163

Boutique Hotel News

JANUARY 12, 2023

Worldwide: Guest loyalty technology platform Cendyn has named Jack Blaha as its CEO. Blaha has worked with several technology companies including Lone Wolf Technologies, PeopleAdmin, Aptean and more. He joins Cendyn most recently from Khoros where he also served as chief executive officer. Cendyn appoints Blaha following a year of mergers and acquisitions.

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Book Marketing 130

eHotelier

JANUARY 10, 2023

The Hotels Network has been named 2023’s #1 Direct Booking Tool by Hotel Tech Report, and placed as a finalist in the Parity Management Solution category. .

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Book 130

Hospitality Magazine

JANUARY 11, 2023

Sydney’s Inner West is gearing up to welcome a new venue in Enmore that’s all about stepping back in time. The Enmore Country Club will officially open its doors on 17 January on Enmore Road, with the space channelling a retro aesthetic via its design and cocktail menu. The concept is the work of Dan McBride and Dynn Szmulewicz (The Sunshine Inn, The Little Guy, ex-The Golden Gully), who have brought on Doom Juice’s Zachary Godbolt as head designer.

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Magazine 130

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Modern Restaurant Management

JANUARY 11, 2023

On January 1, 2023, Assembly Bill (“AB”) 676 went into effect, significantly amending the California Franchise Relations Act and Franchise Investment Law. These provisions will apply to franchise agreements entered into, amended or renewed on or after January 1, 2023. If the amendment was initiated by the franchisee and the amendment does not adversely impact the franchisee’s rights, that amendment is not subject to AB 676.

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Document Training 157

Boutique Hotel News

JANUARY 12, 2023

Norway: Launching in April 2023, Villa Inkognito will open next door to Sommerro in the centre of Frogner in Oslo’s West End. Villa Inkognito will be housed in a former private residence, which was originally built in 1870 as an office space for Oslo Lysverker administration, the city’s original electrical company. In 1980 the building was occupied by the Algerian embassy. .

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Book Events 130

eHotelier

JANUARY 12, 2023

GuestRevu is honoured to announce our fourth win in the annual HotelTechAwards in both of our categories: Guest Feedback and Reputation Management.

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EATER

JANUARY 9, 2023

Mang Leo’s Turon. | Toni Potenciano. Catch a merienda drag show, haggle for crabs at a wet market, and taste haute Filipino cuisine in Manila The home of banana ketchup , Eater’s favorite fried chicken , and arguably the world’s longest Christmas season (it unofficially starts in September), Manila is a huge metropolis made up of many individual cities and the homes of more than 13 million people.

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Marketing 145

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

PhocusWire

JANUARY 12, 2023

Industry leaders from Booking.com, Expedia Group, Hopper and more weigh in on the topic of what ChatGPT might mean for their internal operators and for travelers.

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Boutique Hotel News

JANUARY 11, 2023

UK: Research from property advisor Knight Frank shows that UK hotel transactions for 2022 sit at around 30 per cent below the five-year average. . The first half of 2022 accounted for 68 per cent (£2.1 billion) of the total annual UK hotel investment. . As a result of the war in Ukraine combined with global economic uncertainty and domestic political turmoil, the latter half of 2022 saw reduced levels of investment. .

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Accounting Marketing 130

eHotelier

JANUARY 10, 2023

Oaky is excited to announce that it has been selected 2023’s #1 Upselling Software by Hotel Tech Report 6th year in a row.

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EATER

JANUARY 9, 2023

A yellow ramekin of sea snails on a gray plate. | Jason Loucas/Noma. I can’t bring myself to mourn Noma’s upcoming closure, because nothing is being taken from me Like many whose Google News “For You” feeds are skewed toward restaurant reviews and the latest TikTok recipe trends, I woke up to the news that Noma is closing next year (to focus on e-commerce and the occasional pop-up).

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Reservations Accounting 145

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.