Hotelogix

JANUARY 3, 2023

Property Management 147

Property Management Reservations 147

Horizon Hospitality

JANUARY 3, 2023

Yes, the fried-chicken sandwich war still rages on in 2023. However, the biggest restaurant trends this year are not centered around any individual ingredients or online feuds. Consumers will crave something they have not been able to get in recent years – a dining experience they can connect with and that feels crafted around their values. Consumers are focused on finding connections in their experiences, seeing their loyalty rewarded, and consciously seeking out sustainable businesses.

Front of House 245

Front of House Catering Back of House Information 245

Boutique Hotel News

JANUARY 4, 2023

India: The proposed initial public offering [IPO] for Indian hospitality chain OYO is set to be delayed once again after the national capital markets regulator asked its parent company to refile its draft IPO papers with certain updates. According to unidentified sources close to the matter, Sebi [The Securities and Exchange Board of India] asked the parent company, known formally as Oravel Stays Ltd, to update risk factors, key performance indicators, outstanding litigations and its valuation b

Document 239

Document Pricing Marketing 239

InnQuest

JANUARY 5, 2023

The hospitality industry has witnessed customer patterns evolve drastically post the COVID-19 pandemic. Some examples include the rise of remote work, the popularity of staycations and bliesure travel, and increased awareness and demand for holistic health and well-being experiences. As a result, hoteliers have been ushered into an entirely new era wherein customer choices and spending habits have changed dramatically in such a short span of time.

Property Management 224

Property Management Book Catering Reservations 224

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Modern Restaurant Management

JANUARY 4, 2023

Inflation is dominating the conversation in every industry today and according to the Bureau of Labor Statistics prices rose 7.7 percent for the year ending in October. Despite inflation taking its toll, many people are continuing to prioritize and enjoy the convenience of takeaway and food delivery with recent Deliverect data revealing that more people are purchasing delivery orders today than they were before the recent increase in the cost of living.

Pricing 193

Pricing 193

Boutique Hotel News

JANUARY 4, 2023

US: Omer Acar has been named CEO of Raffles and Orient Express at Accor, effective 1 March 2023. Based in New York, Acar will report directly to Accor’s CEO Sébastien Bazin on the luxury and lifestyle executive committee. Acar will also represent Accor in the North American market. . Joining from Katara Hospitality where he most recently served as managing director for Europe and the Americas, Acar had previously worked with Raffles in 2011 at Royal Monceau.

Concierge 147

Concierge Marketing 147

InnQuest

JANUARY 5, 2023

2022 has left businesses in the tourism and hospitality industry with many important learnings, the most important one being – consumer preferences will be ever-evolving and the key to staying successful at all times is to prioritize guest experience. In this blog, we share 3 powerful tips to help you stay competitive and elevate guest experience in 2023 – Adopt Contactless Technology – One of the latest hotel technology trends in the post-pandemic era includes the rise of cont

Travel and Tourism 223

Travel and Tourism Property Management Blog Book 223

Modern Restaurant Management

JANUARY 5, 2023

Twenty years ago, spending marketing dollars on digital ads was a new concept. Facebook? Didn't exist. Instagram? Also non-existent. Google was still young, but they had a new advertising platform that used an old-fashioned but attractive buying strategy: The auction. The Growth of Digital. Unlike traditional advertisements like print mail or radio, the auction allowed you to bid what you wanted for an ad, not some flat rate outside of your control.

Budgeting 182

Budgeting Marketing Pricing Information 182

MEWS

JANUARY 3, 2023

Understanding the best hotel distribution channels for your hotel is one of the keys to the profitability. The right mix of direct channels like your hotel’s website or call center, and indirect channels like online travel agencies (OTAs) and Global Distribution Systems (GDSs) as well as travel wholesalers and tour operators will make a huge difference on your hotel’s bottom line.

130

130

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Boutique Hotel News

JANUARY 6, 2023

Worldwide: Preferred Hotel Group, the parent company of Preferred Hotels & Resorts , Beyond Green , PTG Consulting and others, has rebranded to Preferred Travel Group. The new corporate identity of Preferred Travel Group reflects the company’s growing suite of services beyond the hotel sector. . Whilst the company counts four hotel brands (Preferred Hotels & Resorts, Beyond Green, Historic Hotels of America and Historic Hotels Worldwide), the group also manages two consultancy divisions

Travel and Tourism 130

Travel and Tourism 130

Hotel Owner

JANUARY 5, 2023

Vine Hotels has announced four senior appointments across the 13 properties it owns or manages in the UK. Ruslana Yarmolyuk will take over as general manager for Mercure Kenwood Hall Hotel and Spa, bringing over a decade in hotel management. Yarmolyuk has had successful terms as a general manager for many properties within the Mercure hotels portfolio.

Training 134

Training 134

Modern Restaurant Management

JANUARY 6, 2023

In this column, Modern Restaurant Management (MRM) magazine looks at newly introduced menu items from top brands. Green January. Sweetgreen launched Green January, an opportunity for customers to jumpstart a healthy routine in the new year through real, fresh food. Offered exclusively through the sweetgreen app and website through January 18, Green January empowers users to implement more feel-good routines in the new year, by inviting them to try sweetgreen’s menu items to unlock special

Scheduling 127

Scheduling Magazine Marketing 127

Lodging Magazine

JANUARY 3, 2023

Marriott International announced it has trained one million associates to spot the signs of and respond to human trafficking. Marriott International first introduced human trafficking awareness training in 2016 and rolled out enhanced training in 2021. Designed in collaboration with Polaris, a nonprofit that specializes in combating human trafficking and helping survivors of trafficking, the training has scenario-based examples to help hotel associates recognize the signs of trafficking in a rea

Training 119

Training Magazine 119

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Boutique Hotel News

JANUARY 6, 2023

UK: Students from Cheshire College South and West will be running the Devonshire Fell Hotel for two days in February. Students that are studying Level 2 Professional Cookery, Level 3 Professional Cookery, Level 3 Food and Beverage Service, Hospitality Supervision, will be responsible for managing the Devonshire Fell Hotel on Monday 6th and Tuesday 7th February.

Front of House 130

Front of House Training 130

Boutique Hotelier

JANUARY 4, 2023

Kimpton Fitzroy London has announced the appointment of Russell Ford as its new executive chef. Ford boasts more than 30 years’ experience as a chef and managing kitchens, including a 12-year stint as executive chef with The Doyle Collection until February 2021, working at Thr Marylebone Hotel and The Kensington Hotel. Prior to this, he has been head chef at The Grove for four years until 2008.

Events 110

Events 110

Hotel Business

JANUARY 3, 2023

Everwood Hospitality Partners (EHP) has acquired the 184-room LaQuinta I Drive/Convention Center hotel in Orlando from Cavalier Florida LP. Cronheim Hotel Capital (CHC) , a real estate capital advisory firm specializing in capital solutions for hotel owners, operators and investors, helped secure the loan that will be used for the acquisition and subsequent multimillion-dollar hotel renovation.

Procurement 107

Procurement Marketing 107

Lodging Magazine

JANUARY 5, 2023

Luxury spa industry veteran Blake Feeney has been appointed spa development vice president at Arch Amenities Group, a full-service provider of wellness, amenity, and meeting services for commercial and residential properties, hotels, and private clubs. In this position, Feeney, who spent 13 years at Canyon Ranch Spa at The Venetian Resort in Las Vegas, will oversee spa management accounts and collaborate with the senior leadership team on long-term strategic planning to enhance financial returns

Strategic Planning 116

Strategic Planning Marketing Accounting Magazine 116

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Boutique Hotel News

JANUARY 5, 2023

Portugal: Davidson Kempner Capital Management LP, Highgate and Kronos (the consortium) have acquired the Portuguese investment manager ECS Capital in an undisclosed deal. ECS Capital is a private equity and restructuring firm focused on the Portuguese market. Its real estate portfolio includes 18 hotels and three golf courses in addition to residential properties. .

Hospitality Management 130

Hospitality Management Marketing 130

Hotel Owner

JANUARY 6, 2023

The UK hotel industry showed some signs of resilience in November, despite occupancy rates, room rates, revenues and gross operating profits (GOP) declining in the month, the latest RSM Hotels Tracker has found. Occupancy rates dipped from 74.4% (October) to 71.5% (November), with London hotels seeing a similar decrease (76% in October compared to 73.8% in November).

Training 105

Training Events 105

Hotel Business

JANUARY 4, 2023

Hospitality management platform Cloudbeds has shared its predictions for the five key trends set to shape the hospitality industry in 2023. The company used its own data, as well as multiple reputable resources from across the travel industry, to provide insights into how these trends are set to influence travelers’ behaviors in the coming year. Focus on value-driven travel.

Book 105

Book Budgeting Catering Hospitality Management 105

Lodging Magazine

JANUARY 4, 2023

First Hospitality, a national hotel operations and development company, is focused on expanding its third-party management business, and to help drive those efforts forward, the company recently promoted Dan Smith, a 30-year veteran of the hospitality industry, to executive vice president of owner success. After leading several hotels as general manager, Smith has been working with First Hospitality since 2005, starting with the role of vice president of management services before rising to beco

Magazine 116

Magazine 116

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Boutique Hotel News

JANUARY 4, 2023

India: The proposed initial public offering [IPO] for Indian hospitality chain OYO is set to be delayed once again after the national capital markets regulator asked its parent company to refile its draft IPO papers with certain updates. According to unidentified sources close to the matter, Sebi [The Securities and Exchange Board of India] asked the parent company, known formally as Oravel Stays Ltd, to update risk factors, key performance indicators, outstanding litigations and its valuation b

Document 130

Document Pricing Marketing 130

Hotel Owner

JANUARY 6, 2023

The Gilpin Hotel and Lake House near Windermere has announced three new chef appointments. Ollie Bridgewater, Aakash Ohol and Tom Westerland will all join the hotel and head up one of the three restaurants at the site. Bridgewater joins as executive chef at HRiSHi which is set to be renamed Source. He joins from Heston Blumenthal’s The Fat Duck in Bray, Berkshire.

Training 105

Training 105

Hotel Business

JANUARY 4, 2023

HEI Hotels & Resorts has assumed management of the 312-room Austin Southpark Hotel. Owned by L+R Hotels , the property is located in South Austin. “With L+ R’s recent acquisition of the hotel and their vision for a comprehensive renovation, HEI’s management platform and repositioning skills will help to establish the hotel as one of the city’s premier lodging experiences,” said Anthony Rutledge, CEO/managing partner, HEI Hotels & Resorts.

Events 104

Events 104

Lodging Magazine

JANUARY 5, 2023

Though not its primary focus, there are a handful of ways that the housekeeping department can support the dining and wellness needs of hotel guests, especially for limited-service and select-service properties. Food & Beverage If your property does not offer F&B options, especially in the evening, expect that guests will seek out food delivery or nearby restaurants.

Housekeeping 111

Housekeeping Magazine 111

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.