How Are Tech Trends Shifting in a Post-COVID-19 World?

3 Min Read By Mo Sloan

This edition of MRM's "Ask the Expert” features advice from EZ-Chow Inc. Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.Now that restaurants are focused on re-opening and there is some light at the end of the proverbial tunnel, a few technological changes, updates and reconfigurations are taking place across the country.

Some of these shifts have been a long-time coming, while others have been in response to necessitated by a post-COVID dining environment. 

The first big shift is in contactless payments. It’s taken a long time for that trend to take hold and it seems big changes are finally taking place. Contactless payments have been huge in Europe (thanks to chip card/EMV transactions); however, in the U.S., consumers always placed emphasis on the interaction rather than the transaction, one of the reasons why contactless payments took so long to be adopted. 

Because…