Modern Restaurant Management

JUNE 2, 2020

I’ve had the opportunity to support restaurant operators that have stayed open throughout the COVID shutdown. Everyone agrees that with COVID-19, the public has a heightened safety awareness. The public is watching operators very closely to see if they are doing all the things to make safety your #1 priority. The consistent execution of every safe service process and procedure will be imperative to survive and thrive in the years to come.

Training 188

Training Download Sanitation Events 188

EATER

JUNE 2, 2020

A Condado Tacos location in Columbus, Ohio, is facing public scrutiny for filling an order for Bud Boxes placed by Ohio Highway Patrol. | Condado Tacos [Official photo]. A worker at the Condado Tacos in Polaris says they were uncomfortable filling the order at a time when there are nationwide protests against police brutality A Condado Tacos in Columbus, Ohio, came under scrutiny on Monday after social media posts alleged that the chain’s suburban Polaris location had filled a large food order f

Catering 145

Catering Accounting Server Scheduling 145

7 Shifts

JUNE 3, 2020

Ani Ramen is a boutique ramen house with five locations in New Jersey. The word “Ani” in Japanese means ‘big brother,’ which describes Ani Ramen’s philosophy when it comes to their community—by nourishing and growing local communities in the way that siblings and families do when they come together. Ani Ramen strives to be part of the family community by offering a place to share high-quality meals and experiences with ramen.

Information 97

Information Marketing 97

The Restaurant Times

MAY 31, 2020

Running a successful restaurant business today is about making sure that your brand can be easily found online. Restaurant brands with a stellar online presence also have the potential to attract more customers and receive more orders. According to statistics, online food delivery revenue is expected to show an annual growth rate of 7.5% by 2024. Building an online brand for your restaurant gives stellar opportunities to create likability, elevate credibility, and gain the trust of customers tha

Kitchen Operations 91

Kitchen Operations Marketing Accounting Pricing 91

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Modern Restaurant Management

JUNE 4, 2020

Hospitality businesses are bearing the brunt of the COVID-19 crisis. From reduced hours to limited resources, to complete closures, this global pandemic hasn't spared restaurants and hotels in the slightest. However, states across the country are beginning to lift stay at home orders, which means these types of businesses can finally ease into serving customers in person.

Sanitation 176

Sanitation Customer Service Communication Budgeting 176

Restaurant Engine

JUNE 4, 2020

Delinquencies on U.S. restaurant mortgages tripled from April to May. From 3.67% in April, U.S. retail establishments’ unpaid commercial mortgages increased to 10.14% in May. Restaurants have been one of the hardest-hit retail industries, with sales dropping as much as 89% during the trough of the pandemic. . A delinquency rate of 1 in 10 marks the worst level recorded since 2009, according to data service Trepp , whose analysts predict even worse numbers for June.

Marketing 76

Marketing 76

The Restaurant Times

JUNE 3, 2020

As a restaurant owner, it is vital to do proper financial planning and know the break-even for your restaurant. Irrespective of the format, most restaurants fail not because of the food or services; they fail because of poor financial planning. Proper financial planning gives your restaurant enough liquidity to establish a successful business. With less capital expenditure, low initial setup costs, minimal staff, and equipment requirements, the dynamics of dark kitchens are more favorable than a

Maintenance 88

Maintenance Accounting POS Systems Front of House 88

Modern Restaurant Management

JUNE 5, 2020

Even before the pandemic, digital and touchless solutions were starting to become more mainstream in our day-to-day lives. But the viral spread of COVID-19 forced us to consider how we interact with people on a daily basis, as well as the potentially harmful germs we could be exposing ourselves to. As restaurants adjust their protocol to safely reopen, contactless experiences will be important in preventing the spread of this infectious disease.

Sanitation 168

Sanitation Communication 168

EATER

JUNE 5, 2020

Smith Collection/Gado /Contributor. Many restaurants have long given police officers preferential treatment. But shifting public opinion about the police suggests that might be changing. On July 4, 2019, Tempe, Arizona police officers were outraged. After entering a local Starbucks in uniform and hanging around with their drinks, a barista came over and asked them to move or leave, saying their uniformed presence was making another customer uncomfortable.

Budgeting 142

Budgeting 142

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

OpenTable

JUNE 1, 2020

Every week we’re rounding up some of our favorite articles with trends and tidbits from the world of restaurants. Tell us: what made your reading list this week? House Votes to Ease Restrictions on Coronavirus Small Business Loans – CNBC. The House of Representatives passed a bill to change the Paycheck Protection Program, a key part of the coronavirus pandemic rescue package, allowing business owners more flexibility in how they spend aid money.

Article 52

Article Book 52

The Restaurant Times

JUNE 2, 2020

While a number of new restaurant formats have emerged in recent years, the current lockdown has lead to the rapid growth of dark kitchens. The ease of operating delivery only restaurants has also brought in a fierce competition for entrepreneurs. However, with a focussed strategy, cloud kitchen owners can enhance their customer engagement and retention to make a mark in the industry.

Budgeting 81

Budgeting Blog Customer Service Presentation 81

Modern Restaurant Management

JUNE 3, 2020

As restaurants across the country start to recover and recalculate, upgrading outdated audio, visual and security systems might be worth considering. When they feel comfortable, people will return to sports bars and restaurants for food, drinks and the "big games" on television. Audio Systems. The audio systems in these businesses are critical and owners can fail miserably very quickly if it isn’t designed and engineered properly, Jason Fischbeck, professional installer of commerci

Sanitation 163

Sanitation Health & Safety Catering 163

EATER

JUNE 4, 2020

A pop-up grocery pantry at Midtown Global Market in Minneapolis | Support the Cities. During nationwide demonstrations against police brutality, community groups are distributing food to protesters and underserved communities Amid nationwide protests sparked by the killing of George Floyd in Minneapolis police custody, a story of solidarity found its way from near the city’s downtown into national media outlets.

Events 141

Events Marketing Book 141

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

7 Shifts

JUNE 3, 2020

Ani Ramen is a boutique ramen house with five locations in New Jersey. The word “Ani” in Japanese means ‘big brother,’ which describes Ani Ramen’s philosophy when it comes to their community—by nourishing and growing local communities in the way that siblings and families do when they come together. Ani Ramen strives to be part of the family community by offering a place to share high-quality meals and experiences with ramen.

Information 25

Information Marketing 25

The Restaurant Times

JUNE 4, 2020

Cloud Kitchens, also known as ghost kitchens, dark kitchens, virtual restaurants, and delivery-only restaurants, have proved to be the next big thing in the restaurant industry. According to statistics, the global cloud kitchen market is expected to reach USD 2.63 Billion by 2026, at a CAGR of 17.2%. With restaurant delivery sales growing substantially over the years, the delivery-only model has allowed businesses to benefit from economies of scale.

Kitchen Operations 80

Kitchen Operations Scheduling Accounting Communication 80

Modern Restaurant Management

JUNE 1, 2020

The hospitality industry, in general, and restaurants in particular, face many different types of risk. And because restaurant owners can’t see into the future to predict exactly what will happen, the best course of action is to develop a crisis management plan. Being aware of your risk environment is a critical step that can help you recover from unexpected disasters.

Communication 138

Communication Events Information 138

EATER

JUNE 3, 2020

A protester in New York City on June 2 | Ira L. Black/Corbis via Getty Images. As the nation rises up to protest police brutality and racial injustice, here are some organizations working to advance Black food sovereignty This story was originally published on Civil Eats. Food justice is racial justice. Food and agriculture, like everything in this country, are deeply intertwined with our nation’s entrenched history of slavery and structural racism.

Information 140

Information 140

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Restaurant Engine

JUNE 2, 2020

Restaurant patrons are showing solidarity with the legacy of George Floyd and Black Lives Matter by supporting black business owners. The idea is to prioritize black-owned establishments to financially support underprivileged and disproportionately COVID-19 affected black business owners. Across the nation, major news outlets are running articles highlighting black-owned restaurants so that patrons can easily choose a local eatery, including Boston Globe, Entrepreneur, Delish, and newspaper gi

Article 64

Article Book Events Marketing 64

Modern Restaurant Management

JUNE 5, 2020

Once upon a time, before the modern world could be bothered by the thought of a global pandemic, let alone the consequences of one, there were municipalities considering novel ideas to help local businesses thrive, such as allowing businesses to extend their operations out into the open air spaces typically reserved by zoning restrictions, such as parking spaces and sidewalks, as a way of providing more space and creating an inviting atmosphere for their patrons and their neighborhoods in genera

Special Events 135

Special Events Revenue Projections Sanitation Reservations 135

Modern Restaurant Management

JUNE 2, 2020

Every business niche has been impacted by the COVID-19 pandemic in some shape or form, but the impact on restaurants has been particularly devastating. If we follow the pandemic’s progression, the restaurant industry was trending downward even before lockdowns became commonplace. Now, restaurants have either had to shutter completely or provide meals for takeout/delivery to a fraction of their client base.

Front of House 131

Front of House Sanitation Document Events 131

Modern Restaurant Management

JUNE 3, 2020

As restauarants reopen, they'll only have one chance to make a new first impression and it has to feel great and safe. In Cleanliness in the Restaurant: Reality and Perception , I wrote how owners and operators should expect heightened awareness around how clean surfaces are and a wariness around things people are touching and what they need to do to meet guest perception.

Download 130

Download 130

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

Modern Restaurant Management

MAY 31, 2020

PosterMyWall and Magic Blue Box teamed on this webinar aimed to help restaurants better understand the unique situation we are in and adapt to it accordingly. Among the topics addressed are: The new challenges restaurants are facing with curbside pickup, carry-out, and delivery because of marketing challenges. What steps restaurants need to take to get the word out about the new options they are offering.

Marketing 130

Marketing 130

Modern Restaurant Management

JUNE 3, 2020

At the moment, delivery and takeout are the lifeblood of the restaurant industry. Chinese restaurants were one of the hardest-hit categories in the early phase of Covid-19 and then slowly returned. The team at Chowbus connected Modern Restaurnt Management (MRM) magazine with Mr. Pan, a 36-year-old living delivery driver in Chicago, to learn more about what his daily life is like now during this pandemic.

Customer Service 122

Customer Service Sanitation Magazine 122

EATER

JUNE 5, 2020

Photo: Tricky_Shark /Shutterstock. Food delivery might be necessary for some during the pandemic, but when there’s a curfew involved, think twice before you click “order” Last night, a Caviar deliverer was arrested on the Upper West Side of Manhattan, about a half hour after the city’s 8 p.m. curfew went into effect. Videos show his delivery bag sitting beside his bike as he’s questioned by at least six officers.

Presentation 139

Presentation 139

EATER

JUNE 1, 2020

Photo by Brett Carlsen/Getty Images. McAtee, a popular barbecuer, was shot when Louisville Metro Police and the National Guard allegedly attempted to disperse a crowd gathered in a parking lot As protests against police brutality and the ongoing killing of black people continue across the country, those in Louisville, Kentucky — still reeling from the murder of Breonna Taylor , shot by police in her own home — face another devastating loss.

Information 132

Information 132

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.