Soft Inn

NOVEMBER 13, 2024

Your hotel’s website is the heart of your digital marketing, functioning as both a virtual front desk and a booking engine. To make the most of it, you need clear insights into how visitors interact with your site, what drives bookings, and where potential guests drop off. Google Analytics 4 (GA4) introduces an advanced, event-based tracking model that gives you a more nuanced understanding of these visitor interactions than ever before.

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Book Events Marketing 263

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration.

Communication 78

Communication Server Special Events Training 78

Revenue Hub

NOVEMBER 13, 2024

Ahh, budget season… a time every hotelier knows all too well. It’s that annual crunch when departments scramble to justify their numbers, and finance teams work around the clock, pulling their hair out trying to predict next year’s revenue. NB: This is an article from Plusgrade Subscribe to our weekly newsletter and stay up to date But what if this dreaded task felt less like guesswork and more like science?

Budgeting 106

Budgeting Pricing Article Marketing 106

Hospitality Magazine

NOVEMBER 11, 2024

The Art Gallery of New South Wales’ (AGNSW) MOD. Dining has appointed Sushil Aryal to run the kitchen, taking over from Claton Wells’ two year spell. In his last role, Aryal led the kitchen at Miss Pearl Bar + Dining, an Asian fusion restaurant in Melbourne’s Southbank. He began his culinary career at Bondi institution Brown Sugar alongside chef Neil Gottheiner, before working at Cumulus Inc, Spice Temple, Vue Du Monde and Cutler and Co, and Moon Under Water at The Builders Arms Hotel with Josh

Catering 246

Catering Magazine 246

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Hospitality and food & beverage businesses—especially those managing multiple locations—are under pressure to grow quickly while staying compliant with evolving labor laws and industry regulations. High turnover, time-consuming onboarding, and regulatory risk can strain even the most efficient operations. That’s where this free solutions guide can help.

Beverage Operations

Hotel Business

NOVEMBER 14, 2024

Wyndham Hotels & Resorts has partnered with investment firm Lafayette Square to provide diverse hoteliers with improved access to capital. Through an exclusive relationship, Wyndham will vet and directly connect qualified owners with Lafayette Square, which aims to help hoteliers with up to $100 million in combined financing from the firm over the coming years.

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7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue.

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Training POS Systems Server Customer Service 78

Hospitality Magazine

NOVEMBER 13, 2024

Hospitality and business peak industry bodies have united for the first time to release RespectInHospitality, a microsite with resources, training and templates for hospitality businesses. The peak bodies and organisations include, the Australian Hotels Association NSW, Night Time Industries Association, Independent Bars Association, Clubs NSW, Restaurant & Catering Association, Business NSW, and Hospitality Industry Insurance.

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Training Catering Magazine 246

EATER

NOVEMBER 15, 2024

A Wonder in New York City. | Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. The acquisition brings Wonder one step closer to its goal of becoming the “super app for meal time” by allowing the company to offer Grubhub’s restaurant partners in its app alongside its existing offerin

Training 120

Training 120

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., menu, hours, etc.), or place an order (for take out).

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Reservations Book Information Training 179

7 Shifts

NOVEMBER 15, 2024

Finding a well-rounded bar manager can be the determining factor in the success of your business. They play a big role in overseeing your inventory and attending to customer complaints. They also bring creative ideas to the table, such as improving the drink menu and coming up with new events and promotions to drive sales. Through the right interview questions, you can find a manager who doesn’t just fit the job but can boost your bar’s reputation.

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Events Training Scheduling Communication 78

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

Marketing

Revenue Hub

NOVEMBER 11, 2024

In today’s competitive hospitality landscape, driving direct bookings is critical. Hotels can maximize revenue by reducing reliance on third-party platforms and building guest loyalty through effective data use. NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Below are the latest trends and best practices, complete with practical ways to boost direct bookings for your hotel.

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Book Article Marketing 109

Restaurant Engine

NOVEMBER 13, 2024

Data is king. Use it to grow your restaurant by fine-tuning your website. There is a saying by Thomas Redman, known as the “Data Doc,” that says, “Where there is data smoke, there is business fire.” So, if you want to light your marketing on fire and grow your business, data analytics is a must. In our digital age, data is knowledge, and knowledge is one of the keys to success.

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Information Marketing Blog Presentation 59

Modern Restaurant Management

NOVEMBER 14, 2024

The restaurant industry is a hotbed for bacteria, with the potential for contamination lurking around every corner. From the moment a customer steps through the door to the time they leave, they are exposed to a myriad of germs. While stringent cleaning protocols are in place, the constant flow of patrons presents a unique challenge for maintaining a sanitary environment.

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Sanitation Maintenance Presentation Training 167

eZee Absolute

NOVEMBER 11, 2024

Did you know that in 2023, American adults lost a staggering $43 billion to identity fraud? This alarming statistic only scratches the surface of a global problem. Identity theft, credit card fraud, and a range of scams are on the rise, impacting individuals and businesses worldwide. The hospitality industry, where trust is essential, is particularly vulnerable to these issues.

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Information Reservations Guest Satisfaction Presentation 59

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

Guest Satisfaction

Revenue Hub

NOVEMBER 11, 2024

Room type mapping is the process of aligning different room categories across various systems, such as a hotel’s Property Management System (PMS), Channel Manager , OTAs , Global Distribution Systems (GDS), and market intelligence tools like rate shoppers. NB: This is an article from Lighthouse Subscribe to our weekly newsletter and stay up to date Since different platforms use their own naming conventions and classifications for room types (e.g., “Deluxe Room” in the PMS

Pricing 109

Pricing Article Property Management Information 109

Hospitality Magazine

NOVEMBER 12, 2024

Chris Lucas has opened the doors on his first Canberra venue, Carlotta. The Mediterranean restaurant was inspired by Lucas’ travels in the region and trattoria’s on the European coastline. “Some of my fondest food memories are from my travels through the Mediterranean. In opening Carlotta, I wanted to bring a harmonious blend of the region’s signature flavours and food culture to Canberra, combined with a little nod to Melbourne’s dining scene,” says Lucas.

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Reservations Magazine 130

Modern Restaurant Management

NOVEMBER 14, 2024

Despite 93 percent of QSR operators indicating they raised prices in 2024, nearly two-thirds (64 percent) reported increased traffic across all dayparts, according to TransUnion’s QSR Industry Report: Bridging the Affordability and Profitability Gap. More than two-thirds (67 percent) that “significantly increased” value-driven messaging saw an extremely positive effect on customer traffic, while only 53 percent of those who raised prices but only “somewhat increased”

Communication 100

Communication Pricing Catering Marketing 100

Lodging Magazine

NOVEMBER 15, 2024

ALPHARETTA, Georgia—In celebration of National Career Development Month in November, Atrium Hospitality announced the graduation of the inaugural class of WomenRISE, the company’s female hotel general manager development program. WomenRISE kicked off in February 2024 and wrapped up in October of this year. Work is underway to select the next group of future GMs for career development in 2025.

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Magazine Training 67

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Accounting

Revenue Hub

NOVEMBER 14, 2024

As Black Friday approaches, the competition in the travel industry is heating up. Last year, OTAs (Online Travel Agencies) like Booking.com and Expedia invested an enormous $5.5 billion in Google Ads, and for Black Friday 2024, they’re expected to more than double that, with an estimated $12 billion in total marketing spend. NB: This is an article from Userguest , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date These figures may seem intimidating, and many i

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Book Article Budgeting Marketing 109

Hospitality Magazine

NOVEMBER 11, 2024

When Kim Currie and David Lowe opened The Zin House on the Lowe Family Wine’s 1000-acre estate in Mudgee, it was because the property already had a building which “lent itself beautifully to a restaurant”. Although the structure already existed, it needed substantial work and the pair painted internally and externally, landscaped gardens, and recycled their own furnishings.

Training 246

Training Magazine 246

Modern Restaurant Management

NOVEMBER 12, 2024

In a time where restaurants are challenged by rising costs and labor constraints, the rise in severe weather adds another challenge that owners and managers must plan and solve for to protect people and assets. 2024 disasters like Hurricanes Helene and Milton are strong examples of how catastrophic weather can be, leaving businesses devastated and communities with billions in damages.

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Training Communication Information Events 189

EATER

NOVEMBER 12, 2024

The Lactation Network set out to establish a set of standards for restaurants to implement to ensure that they’re being welcoming to breastfeeding parents. | Courtesy of the Lactation Network The Lactation Network’s new program will offer training to restaurant staff across the nation Restaurants are, famously, for eating. They are spaces in which consuming food is not only welcomed, but is expected.

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Training Server Marketing 133

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Presentation

Revenue Hub

NOVEMBER 14, 2024

If you ask 10 hoteliers what revenue management is, you will probably get 10 different definitions. Some may be so complex they make your head spin. NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Here we make things easy for you. We answer the most important questions owners and operators of independent properties have about revenue management.

Pricing 109

Pricing Scheduling Book Article 109

Hospitality Magazine

NOVEMBER 10, 2024

Hospitality talks to Nestlé Professional Communications & Sustainability Manager Karlie Durrant about the future of the Nestlé Golden Chef’s Hat Awards. Why is next year special? Next year holds special significance as we celebrate the 60th anniversary of the Nestlé Golden Chefs Hat Competition. This milestone marks six decades of nurturing and showcasing young culinary talent, underscoring our enduring commitment to the future of the foodservice industry by supporting the career devel

Communication 246

Communication Magazine 246

Modern Restaurant Management

NOVEMBER 11, 2024

Imagine this: It’s the year 2035. You walk into your favorite restaurant, but there’s no human host to greet you at the door. Instead, you're welcomed by Tao, a sleek robot host programmed to seat you efficiently based on your preferences, even remembering your favorite booth from past visits. You take your seat at a table embedded with a touchscreen menu.

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Front of House Server 180

Horizon Hospitality

NOVEMBER 13, 2024

As technology rapidly evolves, so too do the expectations of the modern traveler. From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. Leveraging Smart Technology to Enhance the Guest Experience Technology improves the guest experience by giving travelers more options and more control over their stay.

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Concierge Guest Satisfaction Housekeeping Maintenance 130

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

EATER

NOVEMBER 12, 2024

Lille Allen/Eater Cookbook authors are collaborating with chefs to turn their recipes into restaurant experiences After seeing posts from Agi’s Counter in New York City pop onto his Instagram Explore page, chef Jeremy Fox felt compelled to message its chef, Jeremy Salamon. “I was like, I think we’re soulmates or something ,” recalls Fox, the chef and owner of Los Angeles’s Birdie G’s and Rustic Canyon.

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Book Scheduling 110

Hospitality Magazine

NOVEMBER 10, 2024

Basque country meets the Scottish Highlands in a unique – and limited run – whiskey and pintxos event at Sydney’s Gildas. The unlikely combination was inspired by the Pedro Ximenez and Oloroso sherry casks in which the highland spirit is slowly matured. The casks, which are sourced from Andalucia, Spain, impart a unique richness and “flair” on The Glendronach’s whiskeys.

Events 246

Events Brand Management Magazine 246

Revenue Hub

NOVEMBER 11, 2024

As Artificial Intelligence (AI) technology rapidly advances, it’s becoming increasingly important that hoteliers optimise their websites for voice search to attract more guests. NB: This is an article from 80 Days Subscribe to our weekly newsletter and stay up to date In this article, we’ll delve into the key Search Engine Optimisation (SEO) strategies to enhance your hotel’s visibility for voice-based searches.

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Article Marketing 106

SiteMinder

NOVEMBER 12, 2024

Sydney, Australia – SiteMinder, the world’s leading hotel distribution and revenue platform, has today released SiteMinder’s Changing Traveller Report 2025 , revealing the emergence of the ‘everything traveller’ – a new, multifaceted traveller who reflects the dynamic shifts within travel with plans that blend trending and traditional.

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Travel and Tourism Book Reservations Information 105

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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