Sat.Jan 02, 2021 - Fri.Jan 08, 2021

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Don’t Let COVID-19 Erode Customer Experience

Modern Restaurant Management

As COVID-19 continues to impact the country, it is obvious that few industries are exempt from the impact of the pandemic. In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. On top of that, brands were also forced to address the other issues brought on by COVID-19 like supply chain, workforce etc.

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Viennetta, the Fanciest Dessert of the ’90s, Is Back

EATER

cyclonebill/Flickr. The height of sophistication — and the freezer aisle — is returning after 30 years One of the joys of becoming an adult is realizing the foods that you as a child thought were reserved for billionaires — Ferrero Rocher chocolates, a Hershey’s Symphony bar, the Big Brand cereal — are just things you can buy at your local grocery store.

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The 16 Best Restaurant Management Software in 2021 and the Features You Need

Eat Restaurant Management

The Food & Beverage industry is a constantly evolving playing field. Practices that were acceptable just a few years ago are quickly becoming phased out in favor of faster and more efficient methods of operation. One aspect of restaurant operation that has seen the most change is that of restaurant management software. Every day new systems pop-up that are able to do certain tasks in a fraction of the time and with more precision than what was previously achievable.

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Grow your Restaurant Business By Building a Better Customer Persona

The Restaurant Times

Creating innovative customer personas helps you to engage and attract your ideal customers. A high level of competition in the restaurant industry places greater demands on restaurants to serve customers better, each day. Even with the right amount of funds, there are some restaurants that fail to survive. The major reason behind this is that they didn’t have anything that the customers would like exclusively.

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Planning Your Restaurants Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Three Critical Restaurant Advertising Strategies for 2021

Modern Restaurant Management

2020 was difficult for everyone, and the restaurant industry wasn’t spared. With millions out of work and nearly 100,000 restaurants closing, the industry took a hard hit. $165 billion in revenue was lost just from March to July, and it’s estimated to be $240 billion by the end of the year, according to the National Restaurant Association.

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Simple Restaurant Marketing Plan for 2021 [PDF Template]

7 Shifts

With a new year comes new challenges, and after the year for the industry that was 2020, we want to help set your restaurant up for success in 2021. As restaurants reopen and business starts to pick up again, it’s important you pick up your marketing plan, too. To help, we’ve created the ultimate restaurant marketing guide, covering strategy, creative, branding, marketing channels, paid and unpaid advertising, and so much more.

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5 Reasons to Get Yourself a Hotel Property Management Software

Software Suggest

The hotel industry has had a rough year. Not as many people are traveling because of Covid-19 concerns, so many hotels have lost money. However, now that the FDA has approved multiple vaccines, things should start getting back to normal in 2021. In the new year, hotels can make a comeback, but only if they […].

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How Restaurants Can Make 2021 the Year of Produce

Modern Restaurant Management

It is official, the UN has declared 2021 the International Year of Fruits and Vegetables. With the produce industry, we’ve been seeing consumer interest move towards more vegetable centric diets and nutritious eating. With this declaration from the UN, restaurants have a great opportunity to work this campaign into their brand strategy from items on the menu to messaging that promotes more vegetable offerings.

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The Great Birria Boom

EATER

Birria at El Garage in Richmond California | Patricia Chang/Eater SF. How two Mexican-American birrieros made the beloved dish a sensation in America In 2005, two Mexican-American teenagers from LA met at the fair in Coatzingo, Puebla, during Semana Santa, or Holy Week, a time when countless Mexican-American families head back to their family’s hometowns all over Mexico to visit relatives.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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How the New Stimulus Package Helps Restaurants

7 Shifts

After more than half a year of deliberation and inaction, the United States Congress passed a stimulus bill that was signed into law by outgoing President Donald Trump on December 27th, 2020. The $900 billion dollar deal—named the HEROES Act—comes at the end of a devastating year for the restaurant industry, and at a time when many restaurants are choosing to hibernate or outright close their doors.

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Navigating Employee Handbook Changes in a COVID-19 World

Modern Restaurant Management

Every restaurant business needs some form of an employee handbook. This vital management tool is more than just a long list of workplace rules and regulations. It’s an introduction to your company culture and a road map for how to operate. It should serve as a guide for your employees to reference on an ongoing basis. COVID-19 has drastically altered the way many businesses operate, which should require handbook changes.

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The Powerful Potential of Email Marketing for Restaurants (Podcast)

Modern Restaurant Management

In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia discusses restaurant marketing advice with Johann Moonesinghe, Founder and CEO of inKind, a unique restaurant financing engine that’s already helped more than 460 restaurants around the world. “Email marketing is actually in our experience, probably the best form of marketing that a restaurant can and should be doing.

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November/December 2020 Legal Update

Modern Restaurant Management

Pooja S. Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. Litigation. Restaurants Challenge Dining Bans : Restaurants across the country are challenging city, county, and state bans on indoor and outdoor dining due to COVID-19.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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16 Exciting Ways to Eat in Albuquerque Right Now

EATER

Combo plate at Duran Pharmacy | Bill Addison. Where to find New Mexico’s favorite biscochitos, a revitalizing plate of carne adovada, and a food hall full of takeout from the city’s best chefs Like its famed enchiladas drowned in blankets of red and green chile sauce, Albuquerque is swimming in traditional New Mexican restaurants. While the city has a strong culinary identity rooted in classic Southwestern flavors, its food scene is truly as diverse as its people.

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How to Utilize Technology to Keep Your Restaurant Staff Safe This Winter

Modern Restaurant Management

With the COVID-19 pandemic surging across the country, it’s more important now than ever before to focus on employee safety. As the COVID-19 pandemic continues, and surges in many parts of the country, restaurant owners are continuing to navigate constantly changing guidelines for operating their restaurants. The major focus of these guidelines is keeping customers safe, but it’s equally important to consider the safety of employees.

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Driving the Digital Guest Experience Forward

Modern Restaurant Management

When it comes to the digital guest experience, can you afford to offer anything less than the best? We read it and heard it repeatedly in 2020; COVID-19 has changed the hospitality industry forever. The way that businesses and operations are run, the consumer outlook, their needs and requirements have all switched direction to adapt to what has been termed, the new normal.

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LA’s Historic Queer Nightlife Community Is Disappearing Due to Coronavirus

EATER

Studio City’s iconic 52-year-old Oil Can Harry’s is just the latest loss in a season of shutters, and there’s one landlord behind many of the biggest closures [link].

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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New California Law Prevents Restaurants From Being Unwillingly Listed on Postmates, DoorDash, and Grubhub

EATER

From January 1, apps like GrubHub and DoorDash can only offer delivery from restaurants they’re directly partnered with — instead of listing restaurants without permission [link].

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Prop 22 Passed, So Now Hundreds of LA Grocery Stores Are Firing Employees

EATER

The state ballot measure, narrowly approved last year, means businesses will shift delivery needs to companies like Uber who are able to classify drivers not as employees but as contract workers with few protections [link].

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What Goes Into Designing a Wine Label?

EATER

Three designers on the inspiration that goes into creating the bottles you reach for. My relationship with wine started when I was a sophomore in college and my friends and I would trek to the liquor store in downtown Baltimore that didn’t card. Usually, we’d buy a liter of Yellow Tail or Carlo Rossi to take to house parties. I wasn’t so interested in the flavor profiles, the tannins, or whatever; I was interested in getting sloshed for cheap.

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Conversations at the Pass

Modern Restaurant Management

These are certainly challenging times for the restaurant industry with restaurant models seemingly evolving on a daily basis. “Restaurants will survive,” said Chef Andre Natera. “They’re not going anywhere, but the market can’t support the old models. Restaurateurs need to be nimble.” Top-of-mind restaurant industry issues will be discussed on the new season of Run the Pass , hosted by Natera, who also serves as executive chef of the Fairmont Austin Hotel.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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For a ‘Proper Proper Proper’ Baked Sweet Potato, Freeze It First

EATER

Lucas Sin. Junzi lead chef Lucas Sin’s method for recreating a favorite Chinese street food at home Lucas Sin held a small purple sweet potato in each hand, his phone balanced on the kitchen counter recording. November in New York meant the chill was setting in, and Sin took to Instagram to share his memory of the winters he spent in China as a kid, along with a recipe for what he dubbed — in all caps — “proper proper proper sweet potatoes!!”.

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How Jewish Pitmaster Izzy Eidelman Creates Some of Brooklyn’s Finest Kosher Barbecue

EATER

All the steps taken to ensure Izzy’s juicy barbecued brisket, pastrami, ribs, and fried chicken adhere to Jewish law Izzy’s Smokehouse in Brooklyn, New York is one of the few barbecue joints around that specializes in kosher meats. “New York should be the barbecue of whatever you want to do. We’re not tied in or grandfathered into a specific region of barbecue,” says chef and owner Sruli “Izzy” Eidelman.

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This Texas Pizza Chain Is Going All in on Trump’s Bogus Voter Fraud Claims

EATER

Pizza Inn has issued a press release calling for an “audit” of votes before President-Elect Joe Biden is inaugurated [link].

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Whole Foods CEO Thinks Healthy Eating Could Negate the Need for Health Care

EATER

Good plan!! | Photo by Dustin Finkelstein/Getty Images for SXSW. Who needs a doctor when you have kale? America is in a health care crisis. About 15 million Americans lost employer-based health insurance during the pandemic, and though Affordable Care Act and Medicaid provided a bit of a safety net , your best bet for not going into medical debt is launching a GoFundMe in the case of a medical emergency.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i