Sat.Mar 05, 2022 - Fri.Mar 11, 2022

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Three Types of Bad Reviews and How to Respond to Them

Modern Restaurant Management

Bad reviews can come from anywhere and stay on the internet for thousands of potential customers to see. Some reviews point out small, one-off incidents and others touch on systematic problems. To help ease some of the frustration that follows receiving a negative review, look at it this way. All negative reviews hold valuable information about how your restaurant can improve.

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Does Your Restaurant Website Need a Boost? 7 Design Ideas

Restaurant Engine

After a couple of years, it’s often time to give your website a boost. Your restaurant has a certain ambiance and vibe. From your theme to the layout of your tables, the design of your restaurant, and your lighting, your brick-and-mortar restaurant tells your customers what they can expect when they dine with you. The sights and smells of your food entice them and provide your diners with a feeling they can only get when they eat in your restaurant.

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How America’s Coffee Got Bad — and Then Got Great

EATER

Solepsizm /Shutterstock. Beloved by Americans, coffee had to go through a lot of stages before becoming the industry it is today Despite coffee beans growing largely outside the U.S., coffee has been embraced as America’s unofficial national beverage since as far back as the Civil War, when it was a staple of soldiers’ rations. While different regions around the world have had their own ways of making coffee palatable (mostly with spices and sugar) for centuries, it wasn’t until the mid-1800s th

Marketing 101
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Airbnb "closely evaluating" new host applications in Ukraine

PhocusWire

With at least $2 million already paid to hosts of properties in Ukraine via Airbnb, the company says it is evaluating inquiries from new hosts more closely than it normally would.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Tips For Restaurants to Reduce Food Waste and Save Significant Money

Modern Restaurant Management

The restaurant industry loses an astounding $162 billion each year in food waste. This is due, in large part, to overbuying, overproduction, and spoilage, which could be significantly reduced with smarter systems in place. All restaurants should proactively work to reduce food waste, which will also help you save money, increase profits, spotlight your commitment to sustainability, and help the environment.

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The Empty Politics of Stoli’s Name Change

EATER

Say goodbye to these. | Shutterstock. Will the few people dumping out their bottles of Stoli stop now that it’s ditched the “-chnaya”? On Friday, the makers of Stolichnaya vodka announced that it would no longer be called Stolichnaya vodka. Instead, the brand will be known as Stoli, making official the nickname consumers have been using for years, and changing the name from an actual Russian word (“Stolichnaya” translates roughly to “metropolitan”) to one that doesn’t mean anything.

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STARTUP STAGE: Airheart uses data to help travelers form plans

PhocusWire

The social travel platform which helps users collaborate on and share travel plans, using data to help them see restrictions and get a glimpse of what a destination might be like.

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Why Restaurants Are Switching to Intelligent Packaging

Modern Restaurant Management

We've all ordered our favorite food online at least once from a local restaurant, and it was cold when it arrived at our doorstep. Events like this not only ruined our entire eating experience, but also prevented us from ordering food from this restaurant for a while. Restaurant owners are trying to solve this problem by choosing the right packaging option.

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Why You Need A Restaurant Operation Manual In 2022

The Restaurant Times

The restaurant industry in the UK as well as across the globe has taken a severe hit due to COVID-19. The sheer level of chaos that had followed the outbreak of the virus has left a large number of restaurateurs feeling exhausted and overwhelmed. Now is the time for the industry players to come up with a plan to settle down the disorderliness triggered by the pandemic, which is where the restaurant operation manual comes in.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Lipton Onion Soup Mix Deserves to Make a Comeback

EATER

Shutterstock. An appreciation for my pantry’s most versatile, decidedly old-school ingredient Maybe it’s because we’re all in desperate search for any dose of comfort, but we’re currently in a moment obsessed with the cozy, caramelized flavor of French onion soup: It’s seemingly everywhere in non-soup form, popping up in recipes for cozy dishes like macaroni and cheese , braised lamb shanks , and white bean bakes.

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Google pauses “vast majority” of commercial activity in Russia, adds tools for hotels

PhocusWire

In addition to pausing commercial activity in Russia, Google will allow hotels in countries neighboring Ukraine to indicate if they’re offering free or discounted accommodations.

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Private Equity in 2022

Modern Restaurant Management

For much of last year, private-equity groups didn’t participate in too many deals. They were still building an understanding of the post-pandemic economy and valuations, making it difficult to evaluate investment opportunities. Adding to direct pandemic-related concerns were the inflation of two of the industry’s largest costs: labor — up 13 percent over the past year — and supply chain costs, up more than 11 percent.

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Top Ways To Hire And Retain Restaurant Staff

The Restaurant Times

The restaurant business is experiencing a labour shortage, which the pandemic has exacerbated. Employees are resigning in droves, causing the “Great Resignation” and making it difficult for businesses to retain talent. The COVID-19 pandemic is the most commonly credited, even though several others. Indeed, the virus has drastically altered the workplace, and restaurants must adapt or risk losing their businesses.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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The 28 Essential Salt Lake City Restaurants

EATER

Outside Red Iguana | Michael Gordon/Shutterstock. Where to find kafta burgers with za’atar fries, Tongan lamb with taro leaves, ricotta dumplings, and sherry flights by the Great Salt Lake Once dominated by Old West-style steakhouses and bars that (by an antiquated law) had to charge membership fees, Salt Lake City has come a long way from its Mormon roots.

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Travel stocks fall as Ukraine crisis enters third week

PhocusWire

U.S. travel industry stocks plunged over investor worries about surging oil prices and concerns about how Russia's ongoing invasion of Ukraine could impact European travel plans.

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Creating a Celebrated Culture

Modern Restaurant Management

Call her a people person, if you will, but Christie Schatz’s desire to connect with others runs far deeper. So much so that she’s made it her career’s work: as Chief Talent Officer at Sonny’s BBQ, Schatz is ever-passionate about coaching and developing talent and, most importantly, creating a positive career experience for the barbecue brand’s thousands of employees. “I’ve loved every minute of it,” Schatz says with a smile one recent afternoon. &#

Training 180
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How To Streamline Restaurant Manager Duties In The UAE

The Restaurant Times

If your head chef is responsible for managing the kitchen and producing great food, the restaurant manager is accountable for the smooth functioning of the establishment and many other duties. This role comes with multiple responsibilities, and it is often difficult to find someone who can do it all and yet keep a smile on their face. . Along with the general administration of the staff, managing internal operations, being the POC between the customer and the staff, it is also important to have

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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The Ultimate Guide to Aperitifs

EATER

From bittersweet to botanical, there’s an appetite-stimulating aperitif out there for everyone in this growing category Humans are creatures of habit, and that’s especially true when it comes to our drinking rituals. We drink coffee for its ability to wake us up, herbal tea for relaxation, and wine to pair with food. But to stimulate the appetite before a meal, there’s one drink category most Americans tend to forget about: the aperitif.

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VIDEO: PhocusWire Flash - Crisis In Ukraine

PhocusWire

Executives from the World Travel & Tourism Council, Tripadvisor and Road.travel join PhocusWire for a discussion of the war in Ukraine and its implications from both a humanitarian and economic perspective.

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Restaurants Coping with Inflation

Modern Restaurant Management

Inflation is making restaurant owners, chefs and managers get even more creative to keep costs reasonable while still providing guests with stellar experiences. NORMS Restaurants, a Southern California staple for more than 72 years, was challenged with remaining true to their brand and provide guests with a value proposition. Execs did not want to pass the burden of increased costs onto guests, who were accustomed to large portions with quality ingredients.

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What is Franchise Development and Why Should I Consider It?

MBB Hospitality

When you have a business your goal is to have maximum growth each year. You want your business to be profitable and have room to improve. When you are at a standstill with your business and are looking for new ways to help it grow, it may be time to think about franchising it. What Is Franchise Development? Franchise development is a way to expand your business into new markets.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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The Best Air Fryer Recipes, According to Eater Editors

EATER

Shutterstock. From pork chops to kale chips to doughnuts, here are five great recipes for the latest go-to home kitchen appliance Over the past few years, the air fryer — a countertop appliance that mimics the fan function of a convection oven, crisping and “frying” foods without much oil — has become a hit in home kitchens. There are now whole cookbooks dedicated to this nifty little gadget, and no shortage of online recipes for inspiration.

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Sounding Off: Business travel needs a lot of stars to align right now

PhocusWire

A swift resolution to the Ukraine crisis will be extremely welcome from a humanitarian perspective, most importantly, but a prolonged conflict will not be what a recovering industry - especially corporate travel - needs.

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Post-Pandemic Insurance Liability Considerations All Restaurant Owners Should Be Aware Of

Modern Restaurant Management

The impacts of COVID have been heavily felt by those in the restaurant and hospitality sector. Not only were restaurants forced to close for sustained periods of time or worse closed forever, and in many cases such closures resulted in loss of staff due to lay-offs and significant loss in revenue, and the “re-openings” have been plagued (globally) by capacity restrictions, worker shortages and continued challenges attracting customers.

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Inclusivity is the key to gender diversity

EHL Insights

Belonging to hospitality, the most service, people-oriented industry, you tend to be impacted by everything the world is undergoing at any given time – technological zeitgeists, global economic slowdowns, unexpected weather turbulence, in addition to the human quest for knowledge, disruptions, and innovations. Regardless of the environment, less represented groups on a leadership scale change the social engineering in decision-making.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.