eHotelier
NOVEMBER 24, 2024
Transforming your property from a simple “sleepy stay” into a “super stay” means focusing on every step of the guest journey. From the first interaction at booking to the final checkout, these strategies can help your hotel stand out, attract new guests, and turn one-time visitors into loyal guests.
SiteMinder
NOVEMBER 24, 2024
What is hospitality leadership? Hospitality leadership is a management approach used by hospitality industry professionals to guide their teams and enhance guest experiences. What does a hospitality team leader do? Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team.
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Hotelogix
NOVEMBER 28, 2024
Running a hotel has always been about creating memorable experiences, but let’s face it things have gotten a lot more demanding. Today, guests expect quicker service, smarter solutions, and a level of personalization that can feel overwhelming, especially if you’re managing a smaller property. That’s where artificial intelligence (AI) comes in.
7 Shifts
NOVEMBER 24, 2024
Imagine pouring your heart and soul into your restaurant, only to watch your tables remain empty night after night. One of the building blocks you must put in place before starting a restaurant is market research. Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge.
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Hospitality and food & beverage businesses—especially those managing multiple locations—are under pressure to grow quickly while staying compliant with evolving labor laws and industry regulations. High turnover, time-consuming onboarding, and regulatory risk can strain even the most efficient operations. That’s where this free solutions guide can help.
Hospitality Magazine
NOVEMBER 25, 2024
Daniel Sorridimi (owner of Blackwood Bondi and Cronulla) and Joel Bennetts have teamed up to open Sana, a Mediterranean restaurant offering casual, fast dining. Not your typical fast-food joint, Sana will prioritise premium produce and healthy and delicious meals. Sorridimi developed the concept after identifying a gap in the Sydney market for fast, health-conscious dining options, which was inspired by the sector’s growth in the United States.
EATER
NOVEMBER 27, 2024
The menu, which includes the ever-popular fry bread taco, tells a story of connection, innovation, and respect for legacy and Indigenous culinary traditions. | Courtesy of Marielba Alvarez / Smithsonian Institution Where to find manoomin rice cakes, “kick-ass buffalo chili,” fry bread tacos, and stunning Indigenous artwork As a We Wai Kai First Nation member , I know that food connects Indigenous people to our history, traditions, and stories.
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
7 Shifts
NOVEMBER 24, 2024
As the first and last point of contact for guests, a hostess sets the tone for every diner’s experience. Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. With these hostess interview questions, you can find the right candidates with the perfect combination of technical and interpersonal skills to create a seamless dining experience.
Restaurant Engine
NOVEMBER 27, 2024
Choose the platforms that resonate with your target audience for the best success. According to one survey , 62% of respondents check a restaurant’s social media before deciding to dine there. In addition, 42% of respondents prefer social media to search engines when they are looking for new restaurants. What do these two statistics tell you as a restaurateur?
Modern Restaurant Management
NOVEMBER 26, 2024
If you were to ask people who enjoy the finer things in life about the hallmarks of a luxury hotel, you would likely get responses that include quality, consistency, and service. These are indeed the table stakes when it comes to delivering premium experiences. But what if your menu was telling your guests something about luxury? In the January 23, 2024 New York Times article,“The Menu Trends That Define Dining Right Now,” the publication gathered 121 menus from restaurants all over
Hotelogix
NOVEMBER 28, 2024
Ever wondered why some hotels consistently outperform their competitors, even in challenging market conditions? The secret often lies in their ability to master market segmentation - a strategy that's becoming increasingly crucial in today's diverse hospitality landscape. Successful hotels focus on understanding and serving specific guest segments instead of trying to be everything to everyone.
Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage
This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.
7 Shifts
NOVEMBER 25, 2024
As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage. Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to m
Revenue Hub
NOVEMBER 29, 2024
As data becomes more and more accessible in the hospitality industry, it is taking on an increasingly critical role in daily hotel operations. NB: This is an article from Otelier Subscribe to our weekly newsletter and stay up to date From owners and operators to general managers and housekeeping directors, teams across the entire company are now relying on data to make more informed decisions.
Modern Restaurant Management
NOVEMBER 27, 2024
It's beginning to look like a festive holiday season at workplaces as office party attendance and budgets are rising, according to ezCater's first-ever Workplace Holiday Party Trends Report , which reveals emerging trends and insights from 1,600+ employees and decision-makers nationwide. Kaushik Subramanian, Chief Revenue Officer at ezCater, told Modern Restaurant Management (MRM) magazine that the report allows restaurants to predict seasonal trends and prepare their offerings as workpl
Hotelogix
NOVEMBER 28, 2024
The demand for serviced apartments has grown in recent years, driven by more business trips, longer stays, and the rise of remote work. As a result, serviced apartments are becoming a popular choice for people who want a mix of comfort, privacy, and convenience when traveling. With their combination of space, flexibility, and cost-effectiveness, serviced apartments are a smart alternative to traditional hotels, especially for longer visits.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Hospitality Magazine
NOVEMBER 27, 2024
A hefty penalty has been issued to the Australian franchisor of Chatime and its managing director for underpaying staff more than $160,000. Staff who worked at 19 Chatime Australia Pty Ltd stores across Sydney and Melbourne were short-changed between August and December 2016 due to the company paying flat rates spanning from $7.59-24.30 per hour. 152 workers, many of who were international students and visa holders, were underpaid a total of $162,533 during this period.
Revenue Hub
NOVEMBER 29, 2024
In the hospitality industry, the commercial team is the engine that drives a hotel’s revenue and market presence. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date This team typically comprises three key departments: Sales, Marketing, and Revenue Management. Each plays a distinct yet interconnected role in attracting guests, optimizing revenue, and ensuring the hotel’s competitive edge.
Hospitality Net
NOVEMBER 25, 2024
The hospitality industry is a dynamic field that thrives on innovation, customer experience, and adaptability. Leading companies in this sector have continuously evolved their strategies to remain competitive, setting benchmarks for others to follow. By examining some of the most successful case studies from top hospitality companies, we can gain valuable insights into the strategies that drive growth and customer satisfaction.
Are Morch
NOVEMBER 26, 2024
This article is part of the Hotel Digital Transformer newsletter on LinkedIn. Subscribe to my LinkedIn newsletter where I’ll share tips, ideas, and strategies to help your hotel open its digital gateway. __ Artificial Intelligence (AI) is not just a new guest at the hospitality party—it’s quickly becoming part of the main event, transforming every aspect of the […] The post Harnessing the Magic of AI: Transforming Hotel Teams into Brand Ambassadors appeared first on Are Morch, Digita
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Hotel Owner
NOVEMBER 28, 2024
Travelodge has reported that its Q3 revenue saw a 0.5% increase to £786.1m (2023: £782m) driven by opening of five new UK hotels in London Bermondsey, Rotherham, Colchester, Bristol and London Oval and performance in Spain including five new freehold Spanish hotels. It also attributed the positive revenue growth to the resilient UK customer demand from leisure and business customers driving a slight increase in occupancy, offset by a decline in room rates.
Revenue Hub
NOVEMBER 28, 2024
For hotels, the days of charging the same room rates to all guests have long since passed. NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Today, hoteliers recognize that they can generate more revenue by being more targeted in their pricing – by offering different rates to different segments of guests.
Hospitality Net
NOVEMBER 28, 2024
In a landmark session at COP29, the World Sustainable Hospitality Alliance (the Alliance) introduced its Universal Sustainability Key Performance Indicators (KPIs) during the first-ever joint session of Tourism Ministers and the COP Presidency. This initiative, part of the COP29 Declaration on Enhanced Climate Action in Tourism, marks a transformative step for the hospitality industry, underscoring its pivotal role in addressing global climate challenges, enhancing economic sustainability, and d
SiteMinder
NOVEMBER 27, 2024
What are hostels? A hostel is a type of accommodation that offers travellers an affordable stay and more opportunities to socialise with fellow guests. What is the easy definition of a hostel? It’s simply a cheaper and more communal version of a hotel. Some hostels also offer long-term lodgings. Why is it called a hostel? The word has roots in Latin and Old French, having been used to describe a place offering shelter, often shared, to travellers.
Speaker: Jennifer Hill
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Hotel Owner
NOVEMBER 29, 2024
Sustainability in the hospitality industry has long been a topic of discussion, but few leaders have managed to turn conversations into actionable change like Tommie Eaton, Director of Clean the World UK. With a career that brings together education, travel, and sustainability, Eaton’s mission is clear: to transform how hotels think about waste, particularly plastics, and to champion the circular economy as the future of sustainable hospitality.
Revenue Hub
NOVEMBER 28, 2024
In hotel metrics, RevPAR and ADR often steal the spotlight, but Cost Per Occupied Room (CPOR) deserves more attention. NB: This is an article from Topline Revenue , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date This metric doesn’t just show you the cost of keeping a room filled – it gives you insight into how efficiently you’re running your operations.
Hospitality Net
NOVEMBER 24, 2024
Having a strong environmental, social and governance (ESG) strategy has become essential for hospitality. While the policies that a hotel enacts must pervade all operations and the corporate company, one particular area that presents challenges is the procurement department, wherein the latest explainer article from Amazon Business addresses three of these as well as three top tactics for more sustainable purchasing.
Hospitality Magazine
NOVEMBER 28, 2024
Tokyo Samba is now open in Bankstown’s West Terrace. The restaurant is delivering a halal-certified menu of Nikkei cuisine – Japanese food infused with Peruvian (and in this case also Brazilian) influences. Executive Chef Chase Kojima is directing the team, bringing his extensive experience from his time at Sokyo and as executive chef at Nobu Bahamas.
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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
7 Shifts
NOVEMBER 27, 2024
Executive Summary Location: Southern Illinois and Indiana Restaurant Type: Family-run QSR serving pizza and sandwiches # of Locations: 5 # of Employees: Around 100 Problem: Difficulty tracking employee availability, delivering schedules, finding coverage for shifts, and overall communication Solution: An app where employees can see their schedules, swap shifts, and chat with the team A secret family recipe Dotted along the southern Illinois-Indiana border lie five pizzerias owned by three genera
Revenue Hub
NOVEMBER 28, 2024
Dynamic pricing has long been a cornerstone in industries that rely on demand-driven revenue strategies. NB: This is an article from TCRM Subscribe to our weekly newsletter and stay up to date In hotels, it involves adjusting room rates based on real-time factors like demand, competition, and market conditions. While this approach can maximize profits, it’s not without challenges, particularly as it draws comparisons to industries like ride-sharing and event ticketing, where similar strategies
Hotel Owner
NOVEMBER 29, 2024
The Game Has Changed Have you noticed? Maybe you’re feeling it—or perhaps wondering why your efforts aren’t delivering the impact they once did. The shift is in what guests expect. They don’t just want great service—they want it faster, smoother, and without asking twice. It’s t he era of instant gratification. While industries like airlines, retail, and banking have adapted to meet and even drive these expectations, many hotels have not.
Hospitality Net
NOVEMBER 26, 2024
For the first time in the history of BTO – Buy Tourism Online, Simone Puorto, a globally recognized consultant, author, and technophilosopher in the travel and hospitality industry, will push the boundaries of innovation by sending his digital clone to deliver his keynote speech. This bold experiment exemplifies the transformative potential of artificial intelligence and its implications for the future of the hospitality sector.
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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
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