Modern Restaurant Management

SEPTEMBER 26, 2022

Technology has been a great help during these testing times and, in particular, more and more restaurateurs have been turning to conversational voice AI ordering systems to help them meet —and increase— their orders with the resources they have available. When it’s designed for a specific use case (like restaurants), voice technology is actually pretty straightforward to deploy.

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Training Pricing Marketing 210

Boutique Hotel News

SEPTEMBER 30, 2022

UK: The Institute for Hospitality (IoH) has secured funding from Savoy Educational Trust (SET) to employ an equality, diversity and inclusion (EDI) specialist for the global hospitality sector. The role will help the hospitality industry attract talent from a diverse talent pool, including LGBTQ+, neurodiversity, supporting people from disadvantaged backgrounds, gender reassignment, age, disability, religious beliefs and other important groups.

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MEWS

SEPTEMBER 27, 2022

POS inventory management is the process of using a point of sale system to successfully manage supply. In the case of hotels, you can use the POS to help you keep track of stock levels on cleaning and office supplies, any supplies relating to maintenance, food and beverage, and any other supply-chain-related matter that ensures the proper running of your hotel, along with ancillary services.

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Maintenance 130

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. The aim, amidst this digitized shift, is to find the right balance that enables hoteliers to deliver an unparalleled experience to their guests.

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Modern Restaurant Management

SEPTEMBER 30, 2022

You became a manager to build an effective team and connect with your guests. You envisioned leading your staff as they created amazing experiences for everyone that steps foot into your restaurant. But you didn't sign up for all the time-consuming back-office work. Behind the scenes, managers spend countless hours dealing with tip distributions, creating weekly schedules in spreadsheets, and doing the dreaded payroll twice a month.

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MEWS

SEPTEMBER 26, 2022

You may be wondering: what is a POS transaction and how does it work in the hospitality industry? POS stands for point of sale and it’s used to charge guests throughout their stay at your hotel. Not only does it improve the guest experience by allowing payments to be made electronically from anywhere on the hotel premises, but it also helps hoteliers keep better track of sales in order to optimize and improve the customer journey as well as your bottom line.

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Soft Inn

SEPTEMBER 27, 2022

The self-check-in kiosk is not a new concept, yet becoming a popular trend before 2021. Now it started to be embraced by hotel industries worldwide after the hit of the Covid-19 pandemic. Besides that, hotel guests are now becoming more aware of contactless service. This is proven based on the research run by students in UTEM, Malaysia, 93.7% of customers preferred a contactless check-in after the Covid-19 pandemic for their safety and convenience.

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Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. You cannot avoid them; sooner or later, you will encounter them. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Customer satisfaction is always the top priority in the hospitality and restaurant industry, so it's essential to know how to handle aggressive customers in a way that will diffuse the situation and lea

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Customer Service Scheduling Communication Training 187

EATER

SEPTEMBER 30, 2022

The food blogger aesthetic has given way to something more realistic and DIY: Laissez-faire Instagram food is here For a long time, food looked one way on Instagram. It was the look of crisp, pristinely lit plates seen from above, with sprigs of herbs strewn to appear haphazard, despite the tedious work of styling tweezers; stacks of pancakes and cookies shot at exactly the correct angle to show a blur of eggs, old-timey glass bottles of milk, and an “accidental” dusting of flour in the backgrou

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Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

MEWS

SEPTEMBER 27, 2022

At Mews, we have three CSR (corporate social responsibility) goals. One of them is helping the homeless and displaced , and we’ve already written about tackling climate action. Today, we’re talking about furthering knowledge and education.

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EHL Insights

SEPTEMBER 28, 2022

Whenever we think about hospitality, hotels are usually the first thing that comes to mind. During our 6-month mandate as Ambassadors of Swiss International Air Lines, we wanted to broaden our understanding of the meaning of hospitality according to the aviation industry. What better way of finding out than directly going to the field and being surrounded by professionals in the sector?

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Modern Restaurant Management

SEPTEMBER 28, 2022

Restaurants are bracing themselves for the effects of an economic downturn. Roughly 43 percent of restaurant operators believe economic conditions will worsen in the coming months. They worry because rising food costs and inflation go hand-in-hand. The rising expense of food and supplies is trending ahead of inflation rates causing restaurant margins to plummet.

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Download Marketing Document Budgeting 167

EATER

SEPTEMBER 28, 2022

Shutterstock. It’s an easy way to level up homemade desserts This post originally appeared in the September 26, 2022 edition of The Move , a place for Eater’s writers and editors to reveal their recommendations and pro dining tips — sometimes thoughtful, sometimes weird, but always someone’s go-to move. Subscribe now. There is obvious pleasure in plain ol’ whipped cream, be it dolloped over a mousse or pie, smothered with hot fudge and sprinkles, or squirted from a Reddi-Wip tube straight into a

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Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

MEWS

SEPTEMBER 25, 2022

Digital ordering , once considered the wave of the future, is now firmly here to stay. This is good news because it’s a win-win for all parties concerned. Hoteliers will be able to generate clearer guest profiles, allowing them to better optimize the guest experience, while guests will be able to take the hospitality journey into their own hands, deciding when to order and pay, and how to pay.

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Industry Insights Lodging Magazine

SEPTEMBER 30, 2022

Since announcing its rebrand in March 2021, Raines, a hospitality management, development, and?investment?group that operates in the Southeastern United States, remains focused on growing its third-party management business in the region. The company recently added its first property in Florida and sixth managed hotel: the Fairfield Inn & Suites by Marriott Pensacola West I-10, owned by Season 21, LLC.

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Hospitality Management Magazine Events 99

Modern Restaurant Management

SEPTEMBER 27, 2022

Fall has just begun, but pumpkin has already been spicing up menus and bringing in customers across the U.S. According to There’s Somethin’ About Pumpkin , from by foot traffic analytics firm Placer.ai, Dunkin’ and Starbucks both experienced boosts when they debuted fall-menu items this year. The report found that in 2019, 2021, and 2022, visits to the chains spiked in correlation with the releases.

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Sculpture Hospitality

SEPTEMBER 28, 2022

As an owner or manager in the hospitality industry, you know that restaurants have narrow profit margins. This means it’s especially important for restaurants to find ways to cut costs to increase profitability.

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

SiteMinder

SEPTEMBER 27, 2022

Trying to perfect the hospitality experience at your hotel can often have you thinking of a million different things and quickly overwhelm you. Sometimes getting it right isn’t all about reading dozens of blogs, books, or other resources, but instead taking note of a poignant quote and simple advice. In this blog we’ve picked some of the best hospitality quotes available on the web that you and your team can take inspiration from at your hotel.

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EHL Insights

SEPTEMBER 30, 2022

Dr Sowon Kim answers questions based on a 2022 industry report that looks at the positive impact of flexible working practices in the hotel sector. Giving hotel employees the opportunity to organize their professional lives via part-time work, remote work and flexible scheduling brings benefits not just to the personnel's work-life balance but also to the organization and its capacity for resilience.

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Scheduling 98

Industry Insights Lodging Magazine

SEPTEMBER 27, 2022

Ennismore announced it has reached a milestone in its journey with the opening of its 100th property. The 100th property, the flagship SO/ Paris, officially opened its doors this September. The milestone for Ennismore follows a period of growth alongside a global pipeline focused on Europe, the Middle East, North and Central America, and Asia. Ennismore brands and properties form a connection with local and international travelers through cultural programming and restaurant and bar destinations.

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Magazine 98

EATER

SEPTEMBER 30, 2022

Dina Ávila/Eater. The deep, nutty flavor of browned butter makes a perfect companion for the fresh figs that are still in season Growing up, the only time I ate figs was when my father brought home a package of Fig Newtons, his favorite grocery store cookies. Occasionally, he would come home, look at me wordlessly and crinkle the plastic wrap that encased our beloved treat, and I would follow him to the kitchen counter where we would sit, eating row after row of the fig-filled cookies.

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Marketing 98

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

SiteMinder

SEPTEMBER 26, 2022

World Tourism Day 2022: SiteMinder launches annual Changing Traveller Report, the largest accommodation-specific traveller survey globally. Sydney, Australia – SiteMinder (ASX:SDR), the world’s leading open hotel commerce platform, has today launched its annual Changing Traveller Report , revealing that the urge to travel is stronger than rising inflation, and the already popular ‘bleisure’ travel trend — combining business and leisure — is pushing new preferences that are set to change the hote

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Travel and Tourism Book Reservations Definition 98

Revfine

SEPTEMBER 25, 2022

One of the most exciting technological developments within the travel industry in recent years has been the increased prevalence of robots, with examples ranging from text-based chatbots and front desk robotic assistants to security robots and robotic travel cases. This article takes a closer look at how robots transform tourism, providing eight real-world examples of.

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Travel and Tourism Article 94

EHL Insights

SEPTEMBER 29, 2022

The hospitality industry is facing a dramatic labor shortage. After the pandemic, many employees have decided not to return to work, and as a consequence, hotels are struggling to find and attract candidates. This problem is however not new because the industry has always been associated with difficult conditions: long hours, work-life conflict and stress.

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Hospitality Management 94

EATER

SEPTEMBER 29, 2022

Use it, love it, live it. | Shutterstock. A truly perfect seasoning blend, its versatility knows almost no limits Lemon pepper is having a bit of a cultural moment. It is, perhaps, the first seasoning blend to blow up since everything-but-the-bagel mania in 2017. Thanks in large part to the wildly popular lemon pepper hot wings served in Atlanta , as chronicled in Donald Glover’s eponymous cult-favorite TV show, the oft-ignored bottled seasoning blend is enjoying a much-deserved renaissance.

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.