Sat.May 31, 2025 - Fri.Jun 06, 2025

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5 Guest Service Habits for Hospitality Leaders

eHotelier

As a hotel manager with years of experience on the floor, Ive learned that the most memorable guest experiences dont come from grand gesturesthey come from consistent, thoughtful service. The kind that starts the moment a guest walks through the door. Based on the principles from the Greet and Serve Guests training module, here are.

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Mews product recap: The future of hospitality, in action

MEWS

More direct bookings. Less revenue lost to OTAs. Online travel agencies took in $266 billion in global bookings last year a good portion of that comes from the fees they charge hotels. In some cases, the fees are as much as 25%. We prioritized finding ways to help hoteliers take back control of their revenue.

Book 130
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Do Not Believe In These 3 Outdated Hotel Misconceptions

Revenue Hub

As a hotelier, you’re in a busy, demanding industry, always looking to improve performance and guest satisfaction. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date It’s easy to rely on ‘tried-and-true’ principles that have guided hotel management for years. But what if some of these beliefs are now ‘tired’ and even misleading?

Pricing 89
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IHG signs dual-branded property in London’s vibrant Waterloo

Hospitality Net

IHG Hotels & Resorts (IHG), one of the worlds leading hotel companies, announces the signing of a dual branded hotel complex in Central London: voco hotel London - Waterloo and Hotel Indigo & Suites London - Waterloo. Signed in partnership with Palm Holdings, both properties mark a significant milestone for IHG as it expands its footprint in one of the worlds most vibrant cities.

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From One Location to Many — Grow Smarter with Mitratech

Hospitality and food & beverage businesses—especially those managing multiple locations—are under pressure to grow quickly while staying compliant with evolving labor laws and industry regulations. High turnover, time-consuming onboarding, and regulatory risk can strain even the most efficient operations. That’s where this free solutions guide can help.

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Travel Packages: 5 Strategies to Boost Hotel Revenue

Revenue Hub

As the summer season kicks into high gear, hoteliers face increased competition, and opportunity. One of the most effective ways to increase direct bookings, drive guest satisfaction, and raise average revenue per reservation is through well-designed travel packages. NB: This is an article from Chekin Subscribe to our weekly newsletter and stay up to date In this guide, we break down what makes travel packages so effective, explore winning strategies and examples.

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Laundy Hotels appoints Tanoy Biswas as group executive chef

Hospitality Magazine

Laundy Hotels has appointed Tanoy Biswas as Group Executive Chef, putting him in charge of the menus and dining experiences across the group’s 40+ venues. Biswas moved to Australia at 17, starting out as a dishwasher, before becoming a chef’s apprentice and working at several hotels and venues across Sydney. He joined Laundy Hotels as group head chef in 2021, bringing with him over two decades of experience in culinary leadership and innovation.

More Trending

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Dalhousie Castle Hotel to undergo £5 million renovation

Boutique Hotel News

Reading Time: 2 minutes UK: Dalhousie Castle Hotel (Dalhousie), Scotland’s oldest inhabited castle , is set to undergo a renovation under new ownership. Dalhousie, the 800-year-old property located along the River Esk in Bonnyrigg, Scotland , was recently purchased by a private investor from Dundee, Scotland. With a budget of £5 million, the renovation will include an increase in bedrooms from 35 to 38, a new bar lounge in the Alexander Suite, a renovated lounge for all day dining, a single cas

Budgeting 130
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Spa Success at Scale with the Awana Spa at Resorts World Las Vegas

Larry Mogelonsky

Las Vegas is a city where you go big or go home, so to speak. The volume of incoming travelers dictates scale for every business on The Strip, and this scale of operations hotels, casinos, restaurants, shops, clubs or others requires an astounding level of precision, analysis and care to manage effectively. While a spa in another destination resort may be able to cover a smaller floor area and still adequately service demand, Resorts World Las Vegas (RWLV) has 3,506 rooms and suites across thr

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Why top chefs are betting on bacteria, yeast, and fungi

Hospitality Magazine

When Noma released its lauded Guide to Fermentation in 2018, it reflected an already growing wave of enthusiasts across the industry. The processes hit the mainstream, and it became more common to see house-made kombuchas and garums on Australian menus. Seven years on and the fervour has calmed, seeing many cafes and restaurants simplify the preserves on their menus: perhaps a ploughmans platter with a fermented pickle and sauerkraut, or a humble kimchi toasty.

Magazine 243
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Zeal appoints sustainable development lead to drive growth

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Global News Zeal appoints sustainable development lead to drive growth Posted on Yesterday at 11:13 am Home Gl

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From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

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Rhodium appoints advisor for luxury brand partnerships

Boutique Hotel News

Reading Time: < 1 minute UK: Rhodium, an operator and advisory firm for ultra-luxury branded and non-branded residences, has appointed Pierre Mallevays as a strategic advisor. Mallevays will be responsible for introducing luxury brands to partner with Rhodium. He brings more than 30 years of experience to the business, including his current position as co-head of merchant banking with Stanhope Capital.

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Sail More, Wait Less – How to Deal With Long Lines on a Cruise Ship

Cruise Hive

From embarkation check-in at the terminal to lunchtime at the buffet to waiting to enter a show before the evening’s entertainment, there are a lot of lines on any cruise vacation. But who wants to waste precious hours of a getaway standing in lines? Savvy cruisers have plenty of tricks to shorten those waits without missing anything. With careful planning, you can even avoid most cruise ship lines altogether.

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Minimum wage increase announced

Hospitality Magazine

The Fair Work Commission has announced a 3.5 per cent increase to the national minim wage. The increase will be effective from 1 July 2025, seeing the national minimum wage rise from $24.10 per hour or $915.90 per week to $24.95 per hour or $948 per week. For minimum wage workers, the rise equates to about $1670 a year. About one fifth of Australian workers are paid at minimum award rate, with many of those working in the hospitality industry.

Budgeting 130
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Sabre Hospitality partners with Golden Chain to increase revenue and drive sustainability by providing digital gift cards

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Suppliers Sabre Hospitality partners with Golden Chain to increase revenue and drive sustainability by providi

Article 130
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Nobu opens first hotel in Canada with launch of Nobu Hotel Toronto

Boutique Hotel News

Reading Time: < 1 minute Canada: Luxury hotel brand Nobu Hospitality has opened Nobu Hotel Toronto, marking the brand’s debut in the country. Located in the city’s Entertainment District, the hotel occupies the top floors of the west tower of Nobu Residences, bringing together the brand ’s hospitality, culinary and residential concepts in one building.

Events 130
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Downturn Dining Trends: Loyalty, Value, and Menu Innovation Are Key for Survival

Modern Restaurant Management

Rising restaurant prices and increased cost-of-living expenses are significantly altering dining out habits in both the US and UK, according to a new survey from Attest. Among the key findings affecting restaurants: Price Sensitivity : 86 percent of consumers in both the US and UK feel restaurant prices are higher than last year. This means diners are more price-conscious than ever.

Pricing 171
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North Australian casinos audited for money laundering concerns

Hospitality Magazine

Federal financial intelligence agency, the Australian Transaction Reports and Analysis Centre (AUSTRAC), has raised concerns around finances at The Ville Resort-Casino in Townsville and Mindil Beach Casino Resort in Darwin. The watchdog ordered the two casinos to appoint external auditors to assess their anti-money laundering and counter terrorism financing (AML/CTF) compliance after identifying potential gaps and deficiencies in the AML/CTF controls, risk and oversight in the casinos.

Magazine 147
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Hyatt’s Inclusive Collection continues expansion in Bulgaria with the opening of AluaSoul Sunny Beach

eHotelier

Hyatt Hotels Corporation announced today the opening ofAluaSoul Sunny Beach, part of Hyatts Inclusive Collection, in the heart of Sunny Beach, Bulgaria.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Ennismore expands its presence in the Americas

Boutique Hotel News

Reading Time: 2 minutes US/Latin America: Lifestyle hospitality group Ennismore is expanding its presence in the Americas with a series of hotel signings in Mexico and the United States. Four of its brands – Delano , Hyde , The Hoxton , and Mama Shelter – will enter the Mexican market for the first time, with projects confirmed in Los Cabos and Mexico City.

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26 Best Restaurants in San Francisco, From Taquerias to Dim Sum Spots

CN Traveler

Whether you fancy a 16-course tasting menu, authentic tacos, or the very best in vegetarian eating.

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Belmore Greek restaurant operators face court

Hospitality Magazine

Belmore takeaway food business Big Fat Greek is facing court over allegedly breaching fair wok laws. The Fair Work Ombudsman (FWO) commenced legal action against the fast food business because it believed the business had underpaid a migrant worker. Big Fat Greek operated in Belmore in South-West Sydney up until its closure late last year. The restaurant employed the alleged underpaid worker as a casual kitchen attendant between 25 October 2021 and 31 July 2022.

Magazine 147
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David Lance appointed new General Manager at Sheraton Grand Sydney Hyde Park

eHotelier

Five-star Sydney hotel, Sheraton Grand Sydney Hyde Park, has announced the appointment of seasoned hospitality executive, David Lance, as General Manager.

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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Preferred Travel Group appoints chief development officer

Boutique Hotel News

Reading Time: < 1 minute Worldwide: Preferred Travel Group ( PTG ) has named Philipp Weghmann as its chief development officer (CDO) and president of Beyond Green. In the dual role, Weghmann will oversee PTG’s global development efforts and collaborate with departmental and regional leadership teams to implement strategies for brand expansion and portfolio alignment.

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Restaurant Industry’s Labor Shortages Made Worse By Demographic Trends

Modern Restaurant Management

For an industry full of leaders long ago accustomed to handling staffing shortages, the past few years have but restauranteurs to the test. The next few will be no different. Long-running demographic trends colliding with the lingering effects of the pandemic have many feeling we are in the middle of one of the most difficult decades the industry has ever faced.

Training 101
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Lito to open within Mondrian Gold Coast hotel

Hospitality Magazine

Italian-born Chef Andrea Morigi (formerly of Merivale venues Uccello and Jimmy’s Falafels) will be heading up the kitchen at Lito, a new Italian-inspired eatery within the Mondrian Gold Coast hotel in Burleigh Heads, Queensland. The ground-floor beachfront restaurant Lito opens 5th June 2025 at the Mondrian Gold Coast hotel. From post-surf espressos to aperitivo hour, this all-day restaurant is vying to become a laidback dining destination and neighbourhood hub, with an Italian summer vibe

Magazine 130
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Sabre appoints Maneesh Jaikrishna to lead airline IT business across Asia Pacific

eHotelier

Sabre Corporation, a leading global travel technology company, today announced the appointment of Maneesh Jaikrishna as Vice President and General Manager

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Kalibri Labs launches profit platform

Boutique Hotel News

Reading Time: < 1 minute US: Data and technology company Kalibri Labs has introduced a profit platform to help hotels grow profit and asset value. Kalibri has launched a purpose-build platform to aid hotel companies to grow cash flow, improve commercial performance, and increase asset value. Using transaction-level data and predictive AI, the platform can help hotels move from revenue per available room (RevPAR) and other top line metrics towards identifying the most profitable business mix

Budgeting 130
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All the Major 2025 James Beard Awards Pop-Ups, Panels, and Events in Chicago

EATER

A guide to the biggest events, pop-ups, and panels at restaurants and bars during the 2025 James Beard Awards in Chicago.

Events 92
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Watsons Bay Boutique Hotel reveals $3m renovation plans

Hospitality Magazine

One of Sydneys most iconic harbourside venues has revealed plans for a $3m renovation, due to wrap up in time for the summer. The Watsons Bay Boutique Hotel has occupied a prime waterfront and beachfront spot in the citys east for over 190 years. The hotel includes 32 bedrooms and suites, classic coastal interiors with a Hamptons-style twist, waterfront dining, and the expansive Beach Club terrace space.

Article 130
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Verita Health expands into Vietnam with hospitality partnership

eHotelier

Verita Healthcare Group, a leading global name in personalised medicine, has launched its latest facility, Verita Health Hoi An, in the UNESCO heritage city of Hoi An, Vietnam.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.