Modern Restaurant Management

AUGUST 27, 2020

On March 3, Columbus canceled the Arnold Sports Festival, one of the largest events of the year for the city. That was just the beginning of the coronavirus pandemic, but at Wolf’s Ridge Brewing, it was a clear sign of change and we immediately knew we’d have to adjust our business model. A group of senior staff members met on Thursday, March 12 to discuss how to set up home delivery of beer, and on March 16, one day after Ohio Governor Mike DeWine ordered the closure of restaurants,

Front of House 193

Front of House Communication Server Events 193

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. That’s because, traditionally, they’re boring textbooks full of lifeless legal language and an endless list of do’s and don’ts. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. And let’s be honest, when was the last time you read your own restaurant employee handbook?

Scheduling 148

Scheduling Training Document Communication 148

EATER

AUGUST 26, 2020

Photo: Getty/Victor Spinelli/WireImage. The allegations range from bullying to sexual harassment, leading the foundation to reassess what constitutes award-worthy chef behavior, per the New York Times The James Beard Awards, the most prestigious accolades in the American restaurant industry, were effectively canceled on August 20, with the foundation citing the devastating impact of COVID-19, as well as “sustained upheaval” within the restaurant community.

Presentation 137

Presentation 137

The Restaurant Manifesto

AUGUST 27, 2020

The Foundation's mission hasn't evolved with the changing complexion of the restaurant industry. The post Cancel the James Beard Awards, Permanently appeared first on THE RESTAURANT MANIFESTO.

113

113

Advertisement

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Modern Restaurant Management

AUGUST 26, 2020

Closings and partial re-openings due to COVID-19 have made for difficult times for restaurants, and many businesses have remained closed or are severely impacted even if still open. One major issue is that consumer confidence has been shaken, as patrons wonder if it’s safe to dine indoors, even with social distancing and PPE. In fact, a recent survey from Azurite Consulting found 44 percent of at-risk customers would not go to a restaurant until there is a vaccine, 85 percent wanted to see

Sanitation 185

Sanitation Communication Marketing 185

EATER

AUGUST 25, 2020

Spicy Chicken McNuggets are debuting in the fall with a hot dipping sauce. | Photo: McDonald’s. Plus, KFC is no longer “finger-lickin’ good” in the time of coronavirus, and more news to start your day McDonald’s nuggets are getting a spicy makeover. McDonald’s is adding spicy chicken nuggets to the menu starting on September 16, marking the first time the chain has introduced a new McNugget flavor in the U.S. since the menu item debuted in 1983.

Sanitation 120

Sanitation Marketing 120

OpenTable

AUGUST 28, 2020

As cities reopen and people start to dine out again, it’s difficult to gauge what’s happening locally, whether other restaurants are open for outdoor dining, or if diners will even eat out. Keeping a pulse on all that’s happening in the industry and in your neighborhood also takes a lot of time that’s hard to find. . Restaurants can make more confident decisions if armed with the right information.

Reservations 59

Reservations Information Marketing 59

Modern Restaurant Management

AUGUST 28, 2020

Let’s face it: these past several months have been tough on restaurant owners, customers and communities. It’s not just business, though that’s part of it. We sacrificed and stayed apart to keep each other safe as the public health crisis unfolded. And yet we saw even more evidence that for some members of our community, there is no safety.

Definition 183

Definition 183

Restaurant Engine

AUGUST 25, 2020

At their lowest moment — already unable to make rent — a restaurant owner can be kicked again while down. The Authorised Guarantee Agreement specifies that an outgoing tenant can be held responsible for some obligations of an incoming tenant. Popularized in English courts (on which U.S. judiciary is based) for many leases signed after January 1996 , this landlord-friendly clause is commonly included within many commercial rental contracts.

Article 90

Article Marketing 90

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

EATER

AUGUST 24, 2020

NisanatStudio /Shutterstock. Supporting restaurants right now through takeout is an easy choice. It’s throwing away the resulting containers that’s hard. In the initial days of the COVID-19 pandemic, my family prepared nearly every meal at home. We took on ambitious kitchen projects, meal-prepped for lazy nights, baked at least two loaves of bread a week , and developed work routines that left plenty of time for cooking each evening.

120

120

OpenTable

AUGUST 27, 2020

OpenTable’s webinar series, In it Together , tackles key topics facing the industry during the COVID-19 crisis. What does hospitality look like in a time of emergency? How can we support our communities today, both financially and emotionally? Hosted by OpenTable’s leadership team, the platform brings together restaurant leaders and experts to foster conversation and share advice during uncertain times.

59

59

Modern Restaurant Management

AUGUST 24, 2020

As though an existential crisis of biblical proportions were not enough, if past is prologue, the aftermath of COVID-19 may be as challenging for the restaurant industry as the pandemic itself. If they survive, restaurants and their suppliers stand to face local governments starved for new sources of tax revenue. Regardless of any federal short-term infusions of cash into city halls, city leaders will face structural issues that will have them searching for new avenues to replace money lost duri

Information 137

Information Pricing 137

Restaurant Engine

AUGUST 27, 2020

“So you’re seeing some chains like Papa John’s and Wingstop, who are setting these record-high numbers. Then, on the other side of that coin, you have full-service restaurants who are struggling, because the majority of full-service restaurants were generating close to 90% of their business inside before COVID-19.” So began my interview today with Danny Klein of Journalistic’s Quick Service Restaurants (QSR) Magazine.

Pricing 71

Pricing Magazine Marketing 71

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

EATER

AUGUST 27, 2020

On November 2, Dawn Davis will become Bon Appétit’s editor in chief. | WireImage. Davis is currently a vice president at Simon & Schuster, where she founded 37 Ink, an imprint dedicated to publishing marginalized voices After months of internal chaos, shake-ups, and a reckoning over racism and pay inequality at Bon Appétit , parent company Conde Nast has named Dawn Davis as the food publication’s new editor-in-chief.

Book 117

Book Training Magazine 117

Hotel Management Network

AUGUST 28, 2020

Real estate development firm The St. Joe Company has revealed plans to develop a new waterfront hotel project in Panama City’s downtown district, US. The post St. Joe plans new waterfront hotel project in Panama City, US appeared first on Hotel Management Network.

52

52

OpenTable

AUGUST 23, 2020

Every week we’re rounding up some of our favorite articles with trends and tidbits from the world of restaurants. Tell us: what made your reading list this week? Why We’re Not Announcing the Remaining 2020 Award Winners – James Beard Foundation. In a post on their website, the Beard Foundation announced that it would not present the rest of its 2020 award winners in September as it had previously planned.

Presentation 45

Presentation Article 45

Restaurant Engine

AUGUST 26, 2020

You’re right where you want your restaurant to be. It’s everything you’ve ever wanted: a dining room full of diners, no empty tables, and rapid revenue growth. Yet, interestingly, swift growth can be difficult to manage. As your restaurant grows, you’ll find you need to change some policies and procedures. You inevitably need to hire more staff, and you’ll need to concentrate on training.

Customer Service 59

Customer Service Training Front of House Blog 59

Advertisement

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

EATER

AUGUST 24, 2020

But, soft! What bacteria through yonder velvety skin breaks? | Photo: fetrinka /Shutterstock. Plus, 7-Eleven is testing vegan pork rinds, and more news to start your day Peaches hit the recall list due to possible salmonella contamination. Oh cruel summer, is there no end to your punishment? Right on the heels of the Great Onion Recall , the season’s star stone fruit has also been linked to a multi-state outbreak of salmonella.

Sanitation 112

Sanitation Information Marketing 112

Hotel Management Network

AUGUST 28, 2020

Dubai-based new hospitality brand FIVE Hotels & Resorts has reportedly revealed plans to launch a new property in Switzerland. The post Dubai’s FIVE Hotels & Resorts plans to expand into Switzerland appeared first on Hotel Management Network.

52

52

Modern Restaurant Management

AUGUST 25, 2020

In a post COVID-19 world, restaurant design must evolve and adapt to the new normal. With the evolution of the hospitality design, Heating, Ventilation and Air Conditioning (HVAC) systems will need to adapt to the changing architecture. Additionally, restaurants will experience a significant shift in technology and customer service. In this article, we discuss how restaurant design is changing as a result of the COVID-19 pandemic and highlight how we must rethink the consumer-facing footprint to

Back of House 209

Back of House Customer Service Reservations Article 209

The Restaurant Times

AUGUST 25, 2020

The food delivery business is prospering and gaining momentum in the restaurant industry. Observing the spike in food delivery business, the restaurant space has also witnessed a substantial increase in the number of cloud kitchens, also known as Dark Kitchen, Ghost Kitchen, Virtual Restaurant, or delivery-only restaurant. According to statistics, the global cloud kitchen market is expected to reach USD 2.63 Billion by 2026, at a CAGR of 17.2%.

Maintenance 98

Maintenance Kitchen Operations Budgeting Catering 98

Advertisement

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

EATER

AUGUST 27, 2020

mike mozart/flickr. Plus, you could drink beer made from toilet water, and more news to start your day Brands like Dunkin’ and Chipotle are gobbling up real estate left vacant by independent restaurants. Though all restaurants have been hit hard during the pandemic, national chains have fared better than most. And they are using that leverage to seek out storefronts that have been left behind by independent restaurants that have been forced to shutter.

Pricing 103

Pricing Magazine 103

Hotel Management Network

AUGUST 27, 2020

Thailand-based hotel operator Centara Hotels & Resorts has signed agreements for three new hotels in Myanmar. The post Centara signs agreements for three new hotels in Myanmar appeared first on Hotel Management Network.

52

52

Modern Restaurant Management

AUGUST 25, 2020

This edition of MRM's "Ask the Expert” features advice from EZ-Chow Inc. Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Everywhere we turn right now it seems restaurant brands are continuing to face operational challenges and hurdles.

Communication 193

Communication Catering Marketing Magazine 193

The Restaurant Times

AUGUST 25, 2020

Covid-19 has hit the restaurant industry badly and transformed the entire philosophy of running a restaurant business. Social distancing and hygiene standards now define the new normal in the F&B space. Restaurants are undergoing permanent changes in the way they operate. While some pivoted their operations to an online model, others have adopted contactless dining measures to provide a safe and hygienic environment to their customers.

Sanitation 97

Sanitation Training Front of House Scheduling 97

Advertisement

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.