Modern Restaurant Management

DECEMBER 31, 2020

According to a recent study , 44 percent of Americans use food delivery services, and the entire country spends over $100 billion on food delivery in a year. Offering delivery can, without a doubt, lead to more sales for your restaurant. For restaurants who are not able to employ their own delivery drivers, third-party delivery services like Grubhub, Uber Eats and EatStreet handle the delivery.

Document 231

Document Customer Service Information 231

EATER

DECEMBER 28, 2020

Being educated noodle consumers, we knew that there was, more generally, a pasta shortage due to the pandemic, but we were still able to find spaghetti and penne and orecchiette — shapes which, again, insult me even in concept. The missing bucatini felt different. It was specific. Frightening. Why bucatini? Why now? [link].

132

132

The Restaurant Times

DECEMBER 31, 2020

The restaurant industry is experiencing a rapid transformation. To achieve the customer’s trust, a seamless and connected customer experience is the need of the hour. Whether your restaurant is receiving orders via walk-ins, online, over the phone, food ordering apps, or at a kiosk, having a reliable, omnichannel strategy that satisfies their need for a consistent experience is a must.

Marketing 98

Marketing Article 98

MBB Hospitality

DECEMBER 29, 2020

In this new age of ever-changing technology, it is important to keep up with the times and make sure your restaurant’s website is in good shape. If your restaurant’s website hasn’t been updated recently and is looking like a relic of the 2010 web page you started with, it may be time for a restaurant website redesign. In this post, you will find 7 signs that it is time to fix up your website so that customers don’t shy away from your restaurant all because it was just too difficult to look throu

Download 52

Download Information Marketing 52

Advertisement

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Here are their responses. To read part one, click here. Nick Kenner, Founder & CEO, Just Salad. Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world.

Events 229

Events Sanitation Marketing Communication 229

The Restaurant Times

DECEMBER 30, 2020

Most restaurant owners fail to keep a tight check on restaurant inventory, and this is the biggest mistake they make. By not tracking inventory, you may be unwittingly increasing the food costs. Hence, keeping a check on your inventory on a daily basis, calculating the stock available at the beginning and at the end of every day, and reordering right on time is a must.

Document 98

Document Presentation Article 98

Modern Restaurant Management

DECEMBER 29, 2020

Consumers are more interested than ever in the ingredients used at their favorite restaurants, and one of the restaurant industry trends predicted for 2021 is increasing customer interest in alternative culinary oils , both for their health benefits and the unique flavors that they impart to dishes. Using a variety of oils delights patrons with the experience of novel aromas and tastes and demonstrates that your chefs are interested in both the customer’s health and their dining pleasure.

L&D 193

L&D 193

Modern Restaurant Management

DECEMBER 29, 2020

Amir Chayon of Bronx sushi restaurant Ceetay tells a common COVID story. “Pre-COVID-19 the business was mainly dine-in. In March, everything changed and we had to make the difficult decision to close the business,” he said. Leveraging technology, Chayon managed to pivot the business model. “Now I’m discovering that it's working much better for me and my business to not have a dine-in option at all, and since then I haven’t reopened for dine-in and I have no plan

Customer Service 193

Customer Service 193

Modern Restaurant Management

DECEMBER 29, 2020

2020 threw unprecedented challenges our way, causing chaos throughout the food and beverage industries. In order to survive, restaurants needed to rethink the way they do business with many turning to technology to keep them afloat. While the year is now nearly over, with more new cases of Covid-19 continuing to surface each day, the current challenges are most definitely going to spill over into 2021.

Information 198

Information Definition Customer Service Marketing 198

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Modern Restaurant Management

DECEMBER 30, 2020

The end is now in sight. The vaccine rollout has begun and, perhaps by the second quarter of next year, life can start to “return to normal.” But restaurants must first survive the winter – literally and figuratively. The arrival of colder weather probably means the end of outdoor dining in many parts of the country. Still, survey data from the National Restaurant Association offers hope that many diners will maintain current on-premises (outside dining) habits through the wint

Communication 198

Communication Information Marketing Blog 198

Modern Restaurant Management

DECEMBER 30, 2020

This edition of MRM Research Roundup features top trends for 2020, how 2020 changed food and the year's top wines. Top Restaurant Trends. BentoBox released its comprehensive 2020 Restaurant Trend Report. Key findings from the report include: Direct online ordering booms as restaurants recognize the need to bypass third-party marketplaces : Average monthly online order volume grew 250x since the COVID-19 pandemic began, with $59.18 spent per order, on average, across restaurant websites.

Marketing 194

Marketing Catering Accounting Communication 194

Modern Restaurant Management

DECEMBER 31, 2020

It’s no surprise that COVID-19 articles dominated our top reads for 2020. We are proud that readers turned to MRM as a resource and hope they found the information to be useful. Here are the top ten articles that resonated with MRM's audience: Thousands of readers accessed our comprehensive survival guide. We answered the top-of-mind question: What does social distancing mean for social businesses like restaurants?

Article 169

Article Information Marketing 169

Modern Restaurant Management

DECEMBER 28, 2020

The pandemic hit the restaurant industry hard, but with the news that vaccines are on the horizon, we know better days are ahead. Whether your restaurant is operating under restrictions now or waiting to turn the corner in the coming months, now is a good time to think about whata you can do in the meantime to keep customers engaged and coming back.

Events 141

Events Marketing 141

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

EATER

DECEMBER 30, 2020

A chronicle of the unimaginable toll the pandemic had on restaurants and bars, including how many transformed to survive [link].

125

125

EATER

DECEMBER 29, 2020

Bartender Liz Furlong | Hulu. Raw cacao, local coffee, and fresh sugar cane juice star in a rum-based riff on the Old Fashioned Perched above San José’s buzzing cultural center, Distrito Carmen, a softly lit cocktail bar hides amid a forest of potted plants from the not-so-far-off wilds. Called Selvática — meaning jungle — the acclaimed nightlife destination is the ideal setting for the inspired creations of visiting bartender Liz Furlong, who has made a career out of what she calls “jungle bart

Article 106

Article 106

The Restaurant Times

DECEMBER 28, 2020

Customer retention plays a crucial role in the success of a restaurant. Loyal customers tend to order and spend more and are good for the business. It has been seen that a mere 5% increase in repeat customers increases profits exponentially. This article uncovers some stellar ways to increase the customer retention rate in your restaurant in the UAE. .

Training 98

Training Pricing Information Marketing 98

EATER

DECEMBER 29, 2020

stockcreations /Shutterstock. Champagne and fast food are the perfect pairing to send off 2020 This post originally appeared in the December 28, 2020 edition of The Move , a place for Eater’s editors to reveal their recommendations and pro dining tips — sometimes thoughtful, sometimes weird, but always someone’s go-to move. Subscribe now. This year, as I have for many years, I will be having fast food and Champagne on New Year’s Eve.

Events 101

Events 101

Advertisement

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

The Restaurant Times

DECEMBER 26, 2020

Marketing automation is an ideal way of achieving your restaurant’s marketing efforts quickly, creating a loyal customer base and a robust online presence for your restaurant. When appropriately implemented, restaurant marketing automation helps in setting timely communications. It makes it easier to send marketing messages to each customer, giving them exactly what they want at precisely the right time.

Marketing 95

Marketing Scheduling Accounting Blog 95

EATER

DECEMBER 30, 2020

Bars and breweries are prohibited from serving customers indoors after 11 p.m. tonight, but can remain open for outdoor service and go-cups, or to-go drinks [link].

100

100

EATER

DECEMBER 28, 2020

Aleksei Isachenko /Shutterstock. With the right equipment, you can age your own cocktails at home One of the biggest problems I have when it comes to making cocktails is, uhh, making them. Cocktails, even simple ones, are a pain in the ass; they require things like multiple ingredients, garnishes, measuring implements, and of course when pouring whiskey or lime juice out of whatever bottle you inevitably break the meniscus curve on the jigger and wind up with a very sticky kitchen counter.

88

88

EATER

DECEMBER 29, 2020

Houston-based Southern Smoke Foundation says not enough industry members have applied for grants [link].

111

111

Advertisement

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

EATER

DECEMBER 29, 2020

Mitshel Ibrahim and the staff at Ombra in Hackney have spent the year responding not just to government mandates, but the needs of its customers in real time through corona-time [link].

87

87

EATER

DECEMBER 30, 2020

Shutterstock. How Eater editors cooked their way through quarantine While 2020 — the year of So. Much. Cooking. — might be remembered recipe-wise for sourdough, none of us could have made it through quarantine on bread alone. Among Eater editors, shelter-in-place got us into our home kitchens like never before and, naturally, we’ve depended on some recipes more than others to keep us going, rediscovering old favorites and finding new gems.

Blog 86

Blog Book Presentation 86

EATER

DECEMBER 29, 2020

Bartender Liz Furlong | Hulu. Raw cacao, local coffee, and fresh sugar cane juice star in a rum-based riff on the Old Fashioned Perched above San José’s buzzing cultural center, Distrito Carmen, a softly lit cocktail bar hides amid a forest of potted plants from the not-so-far-off wilds. Called Selvática — meaning jungle — the acclaimed nightlife destination more than lives up to its name thanks to the inspired creations of bartender Liz Furlong, who has made a career out of what she calls “jung

85

85

EATER

DECEMBER 29, 2020

Much of 2020’s best food writing is in novels, comic books, and middle-grade fiction [link].

Book 113

Book 113

Advertisement

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.