February, 2025

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Mastering hotel operation processes: 9 best practices for immediate success

eHotelier

By implementing these best practices, hotel leaders can ensure immediate operational success while future-proofing their properties against evolving industry challenges.

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The best technology to support hotel teams

MEWS

Front Desk Team Your front desk team are in direct contact with your guests, so your job as general manager is to do whatever you caH3n to let them focus on creating meaningful moments.

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Transform Your Hotel Website into a High-Converting Booking Tool

Hotelogix

In today's digital world, your hotel's website is often the first thing potential guests see. It's more than just a simple online brochure. It acts as your all-day, every-day salesperson, concierge, and booking agent. But here's the problem: many hotel websites don't do a good job of turning visitors into paying guests. This means missing out on potential income.

Book 130
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Hospitality insolvencies surged in 2024

Hospitality Magazine

Hospitality insolvencies have surged by over 40 percent between December 2023 and December 2024, according to a new report from Equifax. The Equifax Quarterly Commercial Insights – December 2024 report found that the sector has also seen a spike in auto loan arrears rates, up 43 per cent since December 2023. Meanwhile, overall business credit applications decreased by 3.2 per cent.

Magazine 217
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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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The top traits of exceptional hospitality professionals

eHotelier

Whether youre a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. Here are the top traits that define exceptional hospitality professionals and why they matter.

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Creating a Compelling Benefits Package for Club and Resort Employees

Horizon Hospitality

Employee retention and satisfaction are pivotal in the hospitality industry, particularly for clubs and resorts where personalized service is the cornerstone of guest experience. A well-crafted benefits package can make all the difference in attracting top talent and keeping them engaged. Heres how to create a benefits package that stands out while aligning with industry trends. 1.

Workshop 130
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Hooters Could Be the Next Big Chain to File for Bankruptcy

EATER

Hooters closed dozens of locations in the summer of 2024. | Photo By Raymond Boyd/Getty Images Hooters is reportedly in talks about a bankruptcy filing It seems that another major chain might be ready to bite the dust: Bloomberg reported today that Hooters, the countrys most famous breastaurant, is in talks with law firm Ropes & Gray to prepare a bankruptcy filing, according to sources close to the situation.

Marketing 145
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Small Hotels, Big Dreams: Beating Online Marketing Challenges

Hotelogix

Competing with large hotel chains can feel overwhelming. They have big budgets and entire teams dedicated to marketing, making it tough to stand out. It might seem like your efforts are overshadowed. But being smaller gives you an edge. Guests appreciate the personal attention and unique experience you can provide—things larger hotels often struggle to deliver.

Marketing 130
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The man behind Sydney’s first omakase is opening a new restaurant

Hospitality Magazine

Its important for me to look at every single customer and maximise their satisfaction. Thats the biggest point, says Raita Noda. Its a mentality that has driven the chef since he left Ocean Room to open Sydneys first eight-seat omakase restaurant, Raita Noda Chefs Kitchen, about a decade ago. Now, Noda is in the process of opening his next venture, a 15-seat restaurant on the edge of Surry Hills and Redfern.

Magazine 244
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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How to Create a Hotel Listing on Expedia

Soft Inn

Expedia is one of the worlds largest online travel agencies (OTAs), providing hotels with a powerful platform to reach millions of travellers globally. If you're looking to boost your hotels visibility and increase bookings, listing your property on Expedia is a great step forward. This guide will walk you through the process of creating a hotel listing on Expedia and optimizing it for maximum success.

Book 130
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Why Your Restaurant Is Invisible Online – And How to Fix It Before It’s Too Late 

Modern Restaurant Management

The restaurant industry is facing unprecedented challenges and opportunities in maintaining visibility online, where the majority of local consumers go for information and recommendations. SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. restaurant industry risks losing approximately $6.9 billion in revenue every year due to inadequate digital engagement across key consumer channels such as search engines, social media platforms, and review sites.

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Virtual voyaging: tourism and the metaverse

eHotelier

New research offers a vision of how the metaverse could reshape the tourism experience, highlighting both exciting opportunities for the sector and significant challenges ahead.

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These 6 Restaurants Just Won the 2025 James Beard America’s Classics Award

EATER

William A. Morgan/Shutterstock Americas Classics honors locally owned restaurants that have timeless appeal and mark the real start of Beards season James Beard Awards season is here! After revealing the long list of 2025 Restaurant and Chef Awards semifinalists last month, today, the foundation names the recipients of its Americas Classics Awards.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Top 5 challenges independent hotels face in marketing their rooms online

Hotelogix

The hospitality industry has advanced to a new level; thanks to Internet that has helped hoteliers market themselves through various online channels. Online marketing helps hotels in establishing a brand identity, reaching out to millions of travelers and marketing rooms on a global platform. While big brands and hotel chains have dedicated departments and sufficient budgets to handle their sales and marketing online, small hotels find it tough due to inadequate budget, less manpower and absence

Marketing 130
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Fair Work hits Melbourne Café with $28,171 in penalties

Hospitality Magazine

The Fair Work Ombudsman (FWO) has hit KRC Pty Ltd, the operators of Black Rock caf The Colonels Son, and its caf manager Rishi Chaudhari with fines totalling $28,171, despite the company’s last minute attempt to backpay the affected staff member. KRC Pty Ltd received a $23,475 penalty while caf manager Rishi Chaudhari received a penalty of $4,696 for underpaying and failing to backpay a full-time cook it employed.

Magazine 246
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A Comprehensive Guide to Perak Local Service Charge for Hoteliers

Soft Inn

If you operate a hotel in Perak, Malaysia, understanding the Local Service Charge (LSC) is essential for compliance and smooth business operations. This charge, which applies to accommodations in specific municipal areas, directly impacts pricing, guest invoices, and financial planning. In this guide, we will break down what the Perak Local Service Charge is, how it applies to hotels, and the necessary steps to ensure compliance.

Pricing 130
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How to Hire Gen Z for Your Restaurant

Modern Restaurant Management

Restaurant operators listen up: by 2025, Gen Z and Millennials will outnumber all other generations in the workforce by 18 million. If your "Help Wanted" sign and job board posts aren't cutting it anymore, there's a good reason why. Think about your last round of hiring. You probably received a decent volume of applications, you spent money boosting the ads, yet you’re left still looking for quality.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Hoteliers discover “Hidden Business” with this coordinated approach

eHotelier

Managing a profitable hotel is akin to a theatrical production. The hotel staff serve as stagehands and performers while the guests are the audience. Every successful stage production requires cooperation among everyone involved.

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The Best Fried Rice Recipes, According to Eater Staff

EATER

W Studio/Shutterstock Garlic fried rice, shrimp fried rice, golden fried rice, and more Kat Thompson is the associate editor of Eater at Home, covering home cooking and baking, cookbooks, and kitchen gadgets. Fried rice is one of those dishes that doesnt really need a recipe. So often, its all about chucking whatever odds and ends you have in your fridge along with cold, leftover rice and calling it a day.

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Hidden Costs in Hotels: Save Big with Smart Strategies

Hotelogix

But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? It is a maddening reality for many hoteliers. On the face of it all is well, guests are checking in, rooms are filling and forward bookings are healthy. But unseen inefficiencies such as idle staff, excessive energy consumption and legacy processes are slowly eating away at your bottom line.

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Costco announces partnership with DoorDash

Hospitality Magazine

Delivery platform DoorDash has secured a new partnership with Costco, which allows Australians to purchase goods without requiring a membership to the bulk-goods company. Customers simply need to search for Costco on DoorDash, where they will find a range of groceries including fruit, vegetables, meat, and other household essentials such as toilet paper.

Pricing 246
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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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The Hospitality Industry Tipping Point - 40 Years in the Making

Hospitality Net

The hospitality industry has been inundated with technology solutions promising to free hotel brands from the constraints of legacy systems and elevate the guest experience. For years, the message has remained the same: Invest in cutting-edge technology and automation, and youll empower your staff to focus on what truly mattersthe guest. After all, technology should be an enabler rather than a barrier to real-world connections.

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Building a Culture of Feedback

Modern Restaurant Management

In an industry where cultivating guest relationships is critical to success, operators often forget that developing positive relationships with the people serving those guests is equally, if not more, important. I learned this lesson during my first job as a line cook, often working 10 to 12 hours a day, five to six days a week. I loved the challenge of the job and found the pace exhilarating.

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The power of networking to drive innovation

eHotelier

Here is a fresh perspective on design-driven approaches to innovation in the hospitality sector which shows the power of social networks to drive innovation in boutique hotels.

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How to Get Your Hotel Found in AI Search

Revenue Hub

The way travelers search for hotels online is changing. About 30% of travelers prefer to use AI Search to help draft their itineraries. NB: This is an article from Operto Subscribe to our weekly newsletter and stay up to date Traditional search engines like Google are now facing new competition from AI-powered platforms such as ChatGPT, Google Gemini, and DeepSeek.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a