February, 2025

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Mastering hotel operation processes: 9 best practices for immediate success

eHotelier

By implementing these best practices, hotel leaders can ensure immediate operational success while future-proofing their properties against evolving industry challenges.

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The best technology to support hotel teams

MEWS

Front Desk Team Your front desk team are in direct contact with your guests, so your job as general manager is to do whatever you caH3n to let them focus on creating meaningful moments.

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Transform Your Hotel Website into a High-Converting Booking Tool

Hotelogix

In today's digital world, your hotel's website is often the first thing potential guests see. It's more than just a simple online brochure. It acts as your all-day, every-day salesperson, concierge, and booking agent. But here's the problem: many hotel websites don't do a good job of turning visitors into paying guests. This means missing out on potential income.

Book 130
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Hospitality insolvencies surged in 2024

Hospitality Magazine

Hospitality insolvencies have surged by over 40 percent between December 2023 and December 2024, according to a new report from Equifax. The Equifax Quarterly Commercial Insights – December 2024 report found that the sector has also seen a spike in auto loan arrears rates, up 43 per cent since December 2023. Meanwhile, overall business credit applications decreased by 3.2 per cent.

Magazine 217
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From One Location to Many — Grow Smarter with Mitratech

Hospitality and food & beverage businesses—especially those managing multiple locations—are under pressure to grow quickly while staying compliant with evolving labor laws and industry regulations. High turnover, time-consuming onboarding, and regulatory risk can strain even the most efficient operations. That’s where this free solutions guide can help.

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The top traits of exceptional hospitality professionals

eHotelier

Whether youre a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. Here are the top traits that define exceptional hospitality professionals and why they matter.

Concierge 302
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FSMA Rule 204 Food Safety Countdown: What Restaurant Managers Need to Know Now

Modern Restaurant Management

Better food safety has never been more in reach, thanks to advancements in traceability standards and technology. With the January 20, 2026 compliance deadline for the U.S. FDA’s Food Safety Modernization Act (FSMA) Rule 204 approaching, restaurant operators stand to gain improved confidence in the safety and quality of the food they serve. While the rule targets all links in the supply chain such as manufacturers and distributors, its ripple effects can empower restaurants to respond more

Document 209

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Hooters Could Be the Next Big Chain to File for Bankruptcy

EATER

Hooters closed dozens of locations in the summer of 2024. | Photo By Raymond Boyd/Getty Images Hooters is reportedly in talks about a bankruptcy filing It seems that another major chain might be ready to bite the dust: Bloomberg reported today that Hooters, the countrys most famous breastaurant, is in talks with law firm Ropes & Gray to prepare a bankruptcy filing, according to sources close to the situation.

Marketing 145
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Small Hotels, Big Dreams: Beating Online Marketing Challenges

Hotelogix

Competing with large hotel chains can feel overwhelming. They have big budgets and entire teams dedicated to marketing, making it tough to stand out. It might seem like your efforts are overshadowed. But being smaller gives you an edge. Guests appreciate the personal attention and unique experience you can provide—things larger hotels often struggle to deliver.

Marketing 130
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The man behind Sydney’s first omakase is opening a new restaurant

Hospitality Magazine

Its important for me to look at every single customer and maximise their satisfaction. Thats the biggest point, says Raita Noda. Its a mentality that has driven the chef since he left Ocean Room to open Sydneys first eight-seat omakase restaurant, Raita Noda Chefs Kitchen, about a decade ago. Now, Noda is in the process of opening his next venture, a 15-seat restaurant on the edge of Surry Hills and Redfern.

Magazine 244
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How to Create a Hotel Listing on Expedia

Soft Inn

Expedia is one of the worlds largest online travel agencies (OTAs), providing hotels with a powerful platform to reach millions of travellers globally. If you're looking to boost your hotels visibility and increase bookings, listing your property on Expedia is a great step forward. This guide will walk you through the process of creating a hotel listing on Expedia and optimizing it for maximum success.

Book 130
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From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

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How to Hire Gen Z for Your Restaurant

Modern Restaurant Management

Restaurant operators listen up: by 2025, Gen Z and Millennials will outnumber all other generations in the workforce by 18 million. If your "Help Wanted" sign and job board posts aren't cutting it anymore, there's a good reason why. Think about your last round of hiring. You probably received a decent volume of applications, you spent money boosting the ads, yet you’re left still looking for quality.

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Air Travel Is a Disaster for Health and Hotel Wellness Can Save the Day

Larry Mogelonsky

Traveling is fundamentally positive for ones wellbeing. It elevates the mood. It facilitates personal growth or transformation. And increasing evidence points to how a change in scenery and novel experiences help the memory centers of the brain to stay active, indicating travel as a leading endeavor to stave off dementia. As more and more people all over the world become cognizant of the positive impact of travel on health, this will propel even greater numbers of people to venture abroad a meg

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Virtual voyaging: tourism and the metaverse

eHotelier

New research offers a vision of how the metaverse could reshape the tourism experience, highlighting both exciting opportunities for the sector and significant challenges ahead.

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Top 5 challenges independent hotels face in marketing their rooms online

Hotelogix

The hospitality industry has advanced to a new level; thanks to Internet that has helped hoteliers market themselves through various online channels. Online marketing helps hotels in establishing a brand identity, reaching out to millions of travelers and marketing rooms on a global platform. While big brands and hotel chains have dedicated departments and sufficient budgets to handle their sales and marketing online, small hotels find it tough due to inadequate budget, less manpower and absence

Marketing 130
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Fair Work hits Melbourne Café with $28,171 in penalties

Hospitality Magazine

The Fair Work Ombudsman (FWO) has hit KRC Pty Ltd, the operators of Black Rock caf The Colonels Son, and its caf manager Rishi Chaudhari with fines totalling $28,171, despite the company’s last minute attempt to backpay the affected staff member. KRC Pty Ltd received a $23,475 penalty while caf manager Rishi Chaudhari received a penalty of $4,696 for underpaying and failing to backpay a full-time cook it employed.

Magazine 246
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A Comprehensive Guide to Perak Local Service Charge for Hoteliers

Soft Inn

If you operate a hotel in Perak, Malaysia, understanding the Local Service Charge (LSC) is essential for compliance and smooth business operations. This charge, which applies to accommodations in specific municipal areas, directly impacts pricing, guest invoices, and financial planning. In this guide, we will break down what the Perak Local Service Charge is, how it applies to hotels, and the necessary steps to ensure compliance.

Pricing 130
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Why Your Restaurant Is Invisible Online – And How to Fix It Before It’s Too Late 

Modern Restaurant Management

The restaurant industry is facing unprecedented challenges and opportunities in maintaining visibility online, where the majority of local consumers go for information and recommendations. SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. restaurant industry risks losing approximately $6.9 billion in revenue every year due to inadequate digital engagement across key consumer channels such as search engines, social media platforms, and review sites.

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The Best Fried Rice Recipes, According to Eater Staff

EATER

W Studio/Shutterstock Garlic fried rice, shrimp fried rice, golden fried rice, and more Kat Thompson is the associate editor of Eater at Home, covering home cooking and baking, cookbooks, and kitchen gadgets. Fried rice is one of those dishes that doesnt really need a recipe. So often, its all about chucking whatever odds and ends you have in your fridge along with cold, leftover rice and calling it a day.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Hoteliers discover “Hidden Business” with this coordinated approach

eHotelier

Managing a profitable hotel is akin to a theatrical production. The hotel staff serve as stagehands and performers while the guests are the audience. Every successful stage production requires cooperation among everyone involved.

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Hidden Costs in Hotels: Save Big with Smart Strategies

Hotelogix

But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? It is a maddening reality for many hoteliers. On the face of it all is well, guests are checking in, rooms are filling and forward bookings are healthy. But unseen inefficiencies such as idle staff, excessive energy consumption and legacy processes are slowly eating away at your bottom line.

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Costco announces partnership with DoorDash

Hospitality Magazine

Delivery platform DoorDash has secured a new partnership with Costco, which allows Australians to purchase goods without requiring a membership to the bulk-goods company. Customers simply need to search for Costco on DoorDash, where they will find a range of groceries including fruit, vegetables, meat, and other household essentials such as toilet paper.

Pricing 246
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The Wellness-Hospitality Axis: Prepare to Pivot

Hospitality Net

It is no secret that wellness and lifestyle have made their way into and established their value through the upper-upscale and luxury hospitality segments. In some cases, this has trickled down into extended stay and economy lodging markets. The momentum and demand for wellness programs has fast-tracked new programs that not only serve market and growth, but also create distinction, enhance market positioning, and mitigate risk while optimizing the performance of the business, amid wide and ever

Marketing 105
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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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Ready To Sell? Maybe You Should Be

Modern Restaurant Management

Are you ready to unlock the real secret to building wealth in the restaurant industry? It’s probably not what you think, and it might even be easier than what you’re doing now. Every story deserves an unforgettable ending. In 2018, I opened a self-serve tap house and sports bar called Auggie’s Draft Room. Of all the concepts I’ve brought to life, this one stands out as my most successful.

Book 172
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STAAH’s new eBook to guide hoteliers through a rapidly transforming distribution world

STAAH

STAAH, a leading global hospitality distribution and guest acquisition technology provider, has launched a new eBook for hoteliers Hotel Online Distribution 2.0. The eBook is a must-read for hoteliers looking to redefine their guest acquisition and revenue management strategy as guest demands and travel behaviours rapidly evolve. Authored by the STAAH team, the book looks into the changing guest behaviours , including their almost unsatiable demand for content across multiple online channels to

Download 110
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Smarter journeys: 6 ways AI is elevating the travel experience

eHotelier

As technology continues to evolve, the integration of AI will unlock even more possibilities to ensure that the future of travel is smarter, more sustainable, and highly personalized.

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Hotel Content Marketing: Tips for Guest Acquisition

Hotelogix

When the economy is low, the first thing that most businesses want to save on is their marketing. This might not be a good thing for hotels because they need some quality content to attract more guests during bad times. HubSpot carried out a study that established the fact that the more customer engagement and bookings take place, the better a business focuses on content marketing ( HubSpot, 2023 ).

Marketing 100
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Etymon Group expands Loulou to Martin Place

Hospitality Magazine

Sydney-based hospitality group Etymon is gearing up to launch a second Loulou location in the heart of the CBD. Petit Loulou is located above the Martin Place Metro station, and will welcome patrons from 10 February with a five-day giveaway, which will see the team gift free croissants with any coffee purchase from 6:30am until sold out. The patisserie and cafe will serve its signature selection of baguettes, salads, sausage rolls, and pastries to the CBD crowd for the first time, which could pr

Magazine 243
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The Hospitality Industry Tipping Point - 40 Years in the Making

Hospitality Net

The hospitality industry has been inundated with technology solutions promising to free hotel brands from the constraints of legacy systems and elevate the guest experience. For years, the message has remained the same: Invest in cutting-edge technology and automation, and youll empower your staff to focus on what truly mattersthe guest. After all, technology should be an enabler rather than a barrier to real-world connections.

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Building a Culture of Feedback

Modern Restaurant Management

In an industry where cultivating guest relationships is critical to success, operators often forget that developing positive relationships with the people serving those guests is equally, if not more, important. I learned this lesson during my first job as a line cook, often working 10 to 12 hours a day, five to six days a week. I loved the challenge of the job and found the pace exhilarating.

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How To Optimize Your Hotel For AI Search Like ChatGPT

Revenue Hub

First, lets explore some context. Generative AI tools (ChatGPT, Claude, DeepSeek et al) play a growing role in travel planning. NB: This is an article from Mews Subscribe to our weekly newsletter and stay up to date Travelers can easily streamline their accommodation search, receiving personalized recommendations in an instant. Google is great for tracking the latest room prices for specific locations.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.