December, 2024

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Setting the tone: the impact of a strong hotel GM

eHotelier

When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science.

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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

The restaurant experience was once solely comprised of human-to-human, in-person experiences. Fast food and food delivery gradually began changing that equation. Then, in 2020, we saw the restaurant industry go through a major digital upheaval, spurred by the COVID-19 pandemic. In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. 2024 was a year of ex

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Applejack secures major backing from Compass Group

Hospitality Magazine

The Australian arm of the multi-national Compass Group has secured a “significant stake” in Sydney-based hospitality group Applejack. The partnership came about after Compass Group reached out to Applejack around 12 months ago. It all felt so positive from the get-go,” Co-Founder Hamish Watts tells Hospitality. “Once we started brainstorming and fleshing out the opportunity, the potential of working together was super exciting for Ben, myself, and the broader Applejack te

Magazine 243
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SEO Guide for Hotels: Effective Strategies in 2024

MEWS

What is SEO? SEO (Search Engine Optimization) is a set of techniques used to ensure that a website, such as a hotel's official page, appears among the top results when someone searches on Google or on other search engines.

Marketing 245
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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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Hotel Kiosk with Multiple Languages Support

Soft Inn

Hotel guests may come from anywhere in the world and speak different languages. Hence, the hotel kiosk solution must support multiple languages. In Japan, all the train ticket kiosks support Japanese and five other languages, such as English, Chinese, Spanish, etc.

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The importance of quantitative skills and why you should master them

eHotelier

In a world where apprehension about quantitative methods is widespread, the good news is that mastery of a small number of basic techniques can quickly propel you to the top of the heap and give you a competitive advantage.

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2025 Cybersecurity Outlook for Restaurants 

Modern Restaurant Management

The restaurant experience has quickly become a digital landscape. With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. But this technology adoption has also introduced new cybersecurity vulnerabilities. In 2025 and beyond, restaurant executives should be on the lookout for increasing point-of-sale (POS) systems attacks, AI-powered social engineering tactics, and greater supply chain cyber vulnerabilities.

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Chef behind celebrated Bartiga opens second Double Bay venue

Hospitality Magazine

When Bartiga opened in Double Bay early this year, it found its way into myriad articles celebrating the revival of the suburb. Now, the co-owner and chef behind much of Bartiga’s success is opening Ruma, his second Double Bay venture. Chef Faheem Noor boasts a hefty 25 years in the industry. Starting out in London, he honed his skills at establishments including Maze by Gordon Ramsay before moving to Australia in 2010 and quickly making his mark on the local dining scene.

Article 244
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New Year’s Day Is Incomplete Without Soup Joumou

EATER

AS Foodstudio/Shutterstock Also known as Haitian Independence Soup or Freedom Soup, soup joumou is a taste of Haitian history and independence New Years Day is one of the most exciting days of the year for me. Not just because it signifies the beginning of a new year, or because it means a new me (and the beginning of a resolution Ill probably drop within a month).

Catering 128
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Build and Boost Your Hotel Brand - Time Tested Strategies that Work

Hotelogix

What makes guests choose one hotel over another even when the price and amenities are nearly the same? The answer lies in its branding which creates a unique identity that connects with guests, ensuring your hotel stays top-of-mind when they decide where to stay. In hospitality, branding isn’t just about logos or catchy taglines that reflect your hotel’s values and consistently deliver on its promises, turning first-time visitors into loyal guests who remember long after theyȁ

Pricing 130
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How Senior Living Communities Are Embracing Active Aging

Horizon Hospitality

In recent years, senior living communities have shifted their focus to a holistic model of active aging. This shift recognizes the value of enhancing quality of life by keeping seniors physically, socially, and mentally engaged. Heres how senior living communities are putting wellness at the forefront. Comprehensive Wellness Programs Many senior living communities are now investing in extensive wellness programs tailored to the specific needs and interests of their residents.

Document 130
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Your top 10 list of excuses

eHotelier

Is victim thinking that is holding you back from jumping in the deep end with the financials in your hotel career?

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The Holiday Rush and Beyond: Six Benefits that Keep Restaurant Teams Engaged

Modern Restaurant Management

The holiday season is both an exciting and challenging time for restaurants. With customers streaming in for festive gatherings, teams work harder than ever to keep up, often feeling the strain of long hours and packed schedules. However, it’s also a prime opportunity for owners to show appreciation and set a tone of support and camaraderie that extends beyond the holiday rush.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Two Michelin-star Chef Garima Arora is just getting started

Hospitality Magazine

Garima Arora’s culinary journey started with a hotpot. It was the dish that unlocked her love of food and cooking after she recreated it for her family upon her return from a trip to Singapore. The power of the hotpot was so great that she traded her life in Mumbai and career in journalism for an enrollment at Le Cordon Bleu in Paris. Arora went on to secure a commis chef role at Gordon Ramsays Verre in Dubai before working at Noma alongside Ren Redzepi for three years.

Magazine 210
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Hotel Pricing Strategy 2025

Soft Inn

In the hotel industry, pricing is a critical component that can significantly impact revenue and occupancy rates. Understanding the basics of hotel pricing involves knowing the different types of pricing strategies such as seasonal pricing, competitive pricing, and value-based pricing. These strategies help hotels set room rates that attract guests while maximising profits.

Pricing 130
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We Deserve Free Sparkling Water

EATER

Seltzer for all | Lille Allen Why more restaurants are making sparkling water free At a recent celebratory meal, when presented with the essential opening question of any meal — “Still or sparkling?” — I chose sparkling, and was somehow surprised to find a bottle of Pellegrino plopped on my table a minute later, and a charge for $9 on the check at the end of the night.

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How Restaurants Can Personalize Customer Experience

Horizon Hospitality

In today’s competitive restaurant landscape, providing memorable customer experience is essential. By creating dining experiences that feel unique to each guest, restaurants can foster stronger connections with their patrons and encourage repeat business. Here are three strategies you can implement to create an exceptional experience for your guests. #1 – Leverage Data Analytics Data analytics reveal insights into your customers’ dining preferences, ordering habits, and spending patt

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Lotte New York Palace case study of how a robo-massage expands wellness revenues

eHotelier

In the wild world of welltech that we’re now entering, robo technologies are not here to supplant traditional spa teams or services, but to help hotels maximize the use of their spaces and find new customers.

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Five Predictions for 2025 (and How to Prepare)

Modern Restaurant Management

Continued trepidation. In 2024, restaurant traffic slowed while price sensitivity grew. While October showed signs of hope (YOY quick-service restaurant (QSR) traffic was positive for the first time in two years), we expect consumers will be cautious in 2025. Revenue Management Solutions’ (RMS) Q3 survey revealed that 36 percent of respondents said they plan to dine out less, and a higher percentage reported a decline in dining out across all restaurant segments.

Pricing 189
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Culinary-approved Christmas gift guide

Hospitality Magazine

Hospitality’s Christmas gift guide has you covered when it comes to buying that something special for the culinary-obsessed person in your life. Here’s our round-up spanning a ready-to-drink martini from one of Australia’s best restaurants, a Puglia-crafted butter dish, and an egg cup unlike any other. Christmas pudding Michael Wholley Sydney’s Continental Deli is renowned for its canned range, and now you can get a tinned Christmas pudding that’s ready to crack open at your convenience.

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Hotel E-Invoice in Malaysia: Best Practices and FAQs

Soft Inn

As Malaysia's e-invoicing system becomes more prevalent, it is essential for hoteliers to stay informed about the process and the different scenarios they may face. Whether you are collecting payments directly or using a third-party booking engine or platform, understanding how to handle e-invoices efficiently can help streamline your operations and ensure compliance with tax regulations.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Adam Mogelonsky Interview with Journal des Palaces about Spa Upselling Technology

Larry Mogelonsky

Read the latest interview with Journal des Palaces : Wellness is redefining luxury hospitality, evolving from traditional spa offerings into a revenue-driving strategy. Adam Mogelonsky, Partner at Hotel Mogel Consulting, highlights wellness as a catalyst for longer stays, increased revenue, and elevated guest experiences. By integrating wellness across operations—from spa services to room amenities—hotels can position themselves as destinations rather than stopovers.

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For Many Puerto Ricans, It’s Not Christmas Without Pasteles

EATER

Making Pasteles in the kitchen at the Freakin Rican in Astoria, Queens. How the beloved, labor-intensive dish — folded with malanga, yuca, plantains, and pork — became an essential part of Puerto Rican cuisine For many Puerto Ricans, Christmastime is pasteles season. Come November, many of us are already thinking about how we’re going to score our pasteles, a complicated, labor-intensive holiday dish.

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How AI helped improve the guest experience and increase revenue: case study

eHotelier

For hotels that want to stand out in a competitive market, using AI (Artificial Intelligence) is no longer a luxuryit's a necessity.

Marketing 263
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2025 F&B Trends: Newstalgia, Stealth Health, and Botanical Beverages

Modern Restaurant Management

What can you expect to see on menus in 2025? Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. Culinary and Cocktail Trend Forecasts Kimpton is returning with its annual Culinary + Cocktail Trend Forecast highlighting predictions from its global team of restaurant and beverage talent.

L&D 180
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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.