May, 2025

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AI is here to stay: A roadmap for hospitality leaders

eHotelier

Artificial Intelligence (AI) is no longer a futuristic concept in the hospitality industry. Its a powerful force shaping how hotels attract, engage, and retain guests today.

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How Hospitality Professionals Can Balance Long Hours, Guest Pressure, and Mental Health

Horizon Hospitality

Working in hospitality often means long hours and high energy expenditureboth physical and mental. Whether you’re managing a hotel front desk, waiting tables during a dinner rush, or coordinating events, the job can be both rewarding and exhausting. This fast-paced and service-driven culture leaves little time for self-care, causing mental health to often take a backseat.

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What Google’s new AI tools mean for Hotel Marketing

eHotelier

Google has long made it clear that it doesnt want to just help users search it wants to help them find answers.

Marketing 292
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AI revenue management for hotels (without losing the human touch)

MEWS

1. Set the strategy (so AI can run with it) Before your revenue management system (RMS) can start optimizing rates with AI, youve got to teach it how to think.

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From One Location to Many — Grow Smarter with Mitratech

Hospitality and food & beverage businesses—especially those managing multiple locations—are under pressure to grow quickly while staying compliant with evolving labor laws and industry regulations. High turnover, time-consuming onboarding, and regulatory risk can strain even the most efficient operations. That’s where this free solutions guide can help.

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The future of hotel operations isn’t coming – it’s already here!

eHotelier

Walk into the back-of-house of almost any hotel today, and youll see a story that hasnt changed in decades: a maze of manual processes, fragmented communication

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What will Uber’s new ‘Dine Out’ feature mean for restaurants?

Hospitality Magazine

Uber has launched the world’s first iteration of its ‘Dine Out’ feature in Sydney this week. The feature will promote deals to incentivise diners to visit restaurants in person during off-peak periods. The launch of Dine Out marks the first time anywhere in Australia has been chosen to pilot a new Uber Eats product of this scale, an Uber spokesperson told Hospitality.

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Nurturing Life’s Most Important Moments at the Raffles Singapore

Larry Mogelonsky

The Raffles Singapore is hallowed ground for the hospitality industry. A pilgrimage to there should be on everyones bucket list, but with such a storied past this can create an almost impassable bar for guest expectations. Yet from our latest visit, exceeding expectations is nevertheless the outcome for every guest, and therein lies a world of instruction on how to operate an ultraluxury hotel.

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Award-Winning Chef Kwame Onwuachi Opens a First-of-Its-Kind Steakhouse in Las Vegas

EATER

Maroon, a modern Caribbean steakhouse from the James Beard winner, brings bold diasporic flavors and live-fire cooking to the Sahara in 2025

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Hotel inventory management | What you need to know

MEWS

What is inventory management in the hotel industry ? Hotel inventory management involves the systematic process of ordering, tracking, storing, distributing and controlling a hotel’s existing assets and resources. This could be anything from things guests consume like food and beverages, operational suplies like linens , toiletries , cleaning products, and also room availability.

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From paper to profit: business planning is an underrated asset

eHotelier

As hotel owners and commercial leaders, we can no longer afford to treat business planning as a compliance exercise, or a dusty document filed away after budget season. A strategic business plan is your profit blueprintand when done right, it becomes your most valuable commercial asset.

Document 293
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From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

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French-Japanese diner Bellevue Woolloomooloo now open

Hospitality Magazine

The team behind Glebes Bellevue Cottage has launched Bellevue Woolloomooloo on the suburbs famed finger wharf. The 250-seat restaurant blends modern French cuisine with Japanese influences and features an intimate 10-seat chefs table. Executive Chef and Co-Owner Antoine Moscovitz leads the kitchen. The seasoned chef has a significant repertoire under his belt, having cooked under Alain Ducasse, served as private chef to the House of Roederer Cristal Champagne, and worked at Salt with Luke Mangan

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Three Things Restaurant Owners are Doing Wrong with Their Website

Modern Restaurant Management

Your website is often the first impression potential customers see when looking for a restaurant. Before even deciding on a spot to visit, customers get on their phones or computer to find a place for dinner or grab lunch. If your website is not efficient and easy to navigate, you may lose potential guests. Here are a few common mistakes many restaurant owners make when it comes to designing websites.

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Procurement Data in the Year of Data Centralization

Larry Mogelonsky

(Originally published on Hospitality Net as part of a Thematic campaign) Through numerous conversations with hotel tech executives, brand C-suites and owners over the course of 2024, when asked about what to prioritize on the technology front for 2025, the most common answer is simply, Data. While many may expect or hope for the response to dwell on something buzzier like generative AI, the truth is that poking under the hood of most hotels tech stacks reveals a tangled mess of siloed data stora

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Whittier’s Stunning New Food Hall Gives Life to a Former Youth Correctional Facility

EATER

With a full bar and 15 restaurants inside a historic building, Rodeo 72 is the regions newest community destination

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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How to Attract Top Hospitality Talent with Effective Job Descriptions

Horizon Hospitality

In the fast-paced and service-driven world of hospitality, attracting the right talent is critical. Whether you manage a luxury hotel, upscale restaurant, or senior living community, having a strong team can elevate guest satisfaction, streamline operations, and build a standout brand. Yet many organizations struggle to hire qualified candidates. One of the most overlooked tools in your recruitment arsenal?

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Tourism Reimagined: Thailand’s path to greener, smarter recovery

eHotelier

A downturn in international arrivals is challenging us to pause, reassess, and reimagine what tourism in Thailand couldand shouldlook like.

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St Kilda’s Stokehouse brings new dining option to Marvel Stadium

Hospitality Magazine

The fine dining team known for St Kildas upmarket beachside Stokehouse are branching out to open Stoke-Grill in Marvel Stadiums Medallion Club. The exclusive Medallion Club private members club offers premium dining options for members at both Marvel Stadium and the MCG. Memberships start at $8,490 per year plus joining fees. The venture also partners with Delaware North to deliver a new dining experience focused on game-time hospitality.

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Serve Your Employees with Holistic Well-Being Benefits

Modern Restaurant Management

Restaurants, hotels,and otherhospitalityindustry businesses continue to battle a tight labor market. Toattractnot only enough employees butalsoengaged and productive ones, itsimportantto offer benefits thatmeet them where they are. While itmayoften be overwhelming to figure out where to start, there are severaltenets of an impactful benefits program thatcanshow employees thatyou, their employer,supportthemas individualsboth at work and at home.

Workshop 149
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Why Account Clerks Need Hotel PMS Integrated with Accounting Software

Soft Inn

Hotel PMS and Accounting Software Is your hotels finance department still spending hours manually updating daily transactions? That time could be better spent on higher-value tasks. Typically, account clerks have to manually enter every sales transaction into the accounting software. Imagine how long that would take if the hotel had 100 bookings a day.

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How Much Should an Oyster Cost?

EATER

The raw bar is getting pricier. | Brooke Olsen One dollar oysters are disappearing. Heres why. Whether served raw on the half-shell, chargrilled, or Rockefeller style, theres no denying the briny appeal of a perfect fresh oyster. Over the past few decades, more and more diners have heard the gospel of great oysters and, as a result, demand for the bivalves has skyrocketed in recent years.

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5 UK hotels that boost revenue and delight guests

MEWS

What does hotel technology mean to you? Spreadsheets and manual data entry, frustrating delays and endless clicking? Or do you think of sleek tablets and connected systems, of real-time insights and time savings?

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Gastronomy and Sustainability

eHotelier

The definition of Gastronomy in most cases is the art of selecting, preparing, serving, and enjoying fine food.

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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17 Australian venues celebrated among world’s best steak restaurants

Hospitality Magazine

The Worlds 101 Best Steak Restaurants 2025 have revealed 17 world-beating Australian restaurants, with a podium finish for Margaret in Sydney. Margaret secured second spot in a list that confirmed the strength and depth of Australian hospitality venues. Australia was the second-best represented country worldwide. Sydney dominated Australian entries in the top 20, where there were strong showings for Rockpool (12), The International (14) and Firedoor (16).

Magazine 241
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Bridging the Gap: Integrating Legal and Insurance Considerations into Restaurant Cybersecurity Response

Modern Restaurant Management

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years. Five Guys experienced a breach in September 2022 that compromised job applicants' personal data.

Document 113
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Why Unfiltered Influencers Are Taking Over

Revenue Hub

Remember when our social feeds looked like a tabloid magazine cover on steroids? The perfect smile, the perfect sunset. NB: This is an article from WIWT Subscribe to our weekly newsletter and stay up to date It was all so fake. And, youve probably guessed it: people are all over it. The result? A new wave of influencers, one that prioritizes authenticity, vulnerability, and a return to the simple realities of everyday life.

Article 109
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Where Your Favorite Chefs and Food Experts Eat When They’re Off the Clock

EATER

Lille Allen/Eater Eric Ripert, Alicia Kennedy, Yara Herrera, Dan Pelosi, and more share restaurant lists on the Eater app Since the Eater app launched last October , its been downloaded hundreds of thousands of times, consistently helping users find their next great meal. Now, the app has a shiny new feature: list sharing! In this latest update, users can create their own list of Eater-approved restaurants around the world, whether its favorite date night spots in Brooklyn, wine bars in the Bay

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Why is Airbnb losing the war of STR dominance to Booking.com?

Hospitality Net

Last year, Booking.com delivered 400.4 million nights booked at short-term rentals (STRs), which was 80% of Airbnbs total nights. At the same time, Booking.com generates almost twice as many nights per listing on its platform as Airbnb. Growth rates for a number of STR listings on the Booking.com platform were 17% vs only 4% for Airbnb.

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Elevating team performance and guest satisfaction through strategy

eHotelier

In hospitality, leadership isnt just about managing operationsits about inspiring people. As hotel managers and executives, were not only responsible for the guest experience but also for the energy, engagement, and effectiveness of the teams delivering it. And in todays fast-paced, guest-centric world, that means leading with purpose, empathy, and strategy.

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Avia announces next guest chefs in sustainability-driven dining series

Hospitality Magazine

Darlinghurst newcomer Avia is running Re:Purpose, a monthly sustainability-driven dining series and theyve just announced the next star group of guest chefs. Industry veterans Stefano Marano and Jack Reid (ex-Apollo) co-founded the restaurant in late November 2024. Theyve since dedicated the space to playing an active role in shaping Sydneys dining culture.

Magazine 217
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Check, Please… or Just Check Out? How Grocery and Convenience Stores Are Eating Into Restaurant Market Share

Modern Restaurant Management

The restaurant industry's competitive landscape for mealtime dollars is changing fast, and it's no longer brand against brand. Increasingly, grocery and convenience stores are stealing share by offering quick, affordable, and increasingly high-quality meal options. In Revenue Management Solutions' (RMS) recent consumer report, Check, Please or Check Out , 24 percent of surveyed diners say they buy meals from grocery stores more frequently than a year ago.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.