InnQuest

MARCH 3, 2023

In the hospitality industry, providing exceptional guest experience is the key to long-lasting success. With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience. One such tool that has been making massive waves in the industry is cloud property management software (PMS). This software provides a centralized platform that can be accessed anywhere, anytime, and on any device.

Communication 218

Communication Reservations Housekeeping Property Management 218

MEWS

MARCH 3, 2023

In a nutshell, Power BI (business intelligence) is the journey from data to decision. We all generate a lot of data, which in turn brings opportunities (insightful decisions, timely action and focused efforts) as well as challenges (time to implement, learning curve, cost). By taking the right learnings from BI, hotels have the possibility of transforming their hotel’s analytics to make important data-driven decisions.

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Boutique Hotel News

MARCH 3, 2023

UK: Jane Bental, former Bourne Leisure executive, is set to join privately owned and operated hotel group , Resident Hotels, as chair. Bental spent more than 20 years at Bourne Leisure group, before the company’s 2021 sale to Blackstone. During this time, her roles included group finance director and managing director of Haven. She also currently holds non-executive positions at Safestore plc, Oakman Inns & Restaurants plc, and The Royal Marsden NHS Foundation Trust.

Marketing 130

Marketing 130

Lodging Magazine

MARCH 3, 2023

HENDERSONVILLE, Tennessee—U.S. hotel performance increased from the previous week, according to STR’s latest data through February 25, 2023. The U.S. weekly occupancy level was the highest since the week ending November 12, 2022. U.S. Hotel Performance February 19-25, 2023 Percentage change from comparable week in 2019:Occupancy: 64.2 percent (down 1.5 percent)ADR: $156.51 (up 22.2 percent)RevPAR: $100.43 (up 20.3 percent) Among the Top 25 Markets, Orlando saw the highest occupancy increas

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Magazine Marketing 113

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

Boutique Hotel News

MARCH 3, 2023

South Korea: Lifestyle hospitality company Ennismore is set to open the first Maison Delano in Asia, located in the South Korean capital of Seoul. Set in the Gangnam district in the south of the city, Maison Delano Seoul will offer 81 guest rooms, 52 branded residences, along with F&B venues. There will also be a members club, sunken garden courtyard, an indoor and outdoor infinity rooftop pool, and a spa and gym.

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Scheduling Catering 130

Boutique Hotel News

MARCH 3, 2023

UK: Hotel management company RBH Hospitality Management has been selected by Reuben Brothers to manage The Olde Bell and Thames Riviera in Maidenhead. As of 1 March 2023, both properties have come under the management of RBH, taking the company’s total number of rooms under management to over 7,000. Thames Riviera is in the process of re-opening after a period of closure to facilitate a full refurbishment.

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Hospitality Management 130

Hotel Owner

MARCH 3, 2023

The Gaskell Arms Hotel and Restaurant in Much Wenlock at the foot of the Shropshire Hills has been brought to market for an undisclosed amount, following the current owners’ plans to retire after 45 years operating the business. The property is a Grade II-listed hotel that dates back to the 17th-Century when it was a coaching Inn. It is in close proximity to attractions such as The Guildhall, The Corn Exchange, Much Wenlock Priory and Much Wenlock Church.

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Marketing Presentation 105

Boutique Hotel News

MARCH 3, 2023

BHN speaks to Tony Ryan, principal at Ryan Capital Partners. Tony highlights the current state of the transaction market, buyer motivations and what’s driving acquisitions in his view. What does the recent consolidation within the third-party operators mean for hotels and what matters in the future? Filmed by BHN, media partner of the Gulf & Indian Ocean Hotel Investors’ Summit (GIOHIS) 2023 at the Anantara Eastern Mangroves Hotel, Abu Dhabi.

Marketing 130

Marketing 130

Hotel Owner

MARCH 3, 2023

Peter Borg-Neal, who was the founder of The Oakman Group, has decided to return as CEO following the departure of finance director Koula Achillea. The Oakman Group has also confirmed a restructuring of the board and internal promotions. Long-time non-executive director and shareholder, John Leslie, will now take on the role of a non-executive chairman.

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Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

Boutique Hotel News

MARCH 3, 2023

US: Next-generation lodging firm Sonder is making around 100 corporate employees redundant, amounting to close to 14 per cent of the startup’s overall workforce. The news was revealed by Francis Davidson, co-founder and CEO of Sonder, in the startup’s earnings call on Wednesday. The layoffs are set to take effect at the end of the first quarter next month.

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Accounting Marketing 130

Hotel Owner

MARCH 3, 2023

Rudding Park in Harrogate has invested over £50k commissioning 12 new electric vehicle chargers. The chargers are available to the public and a welcome addition for local residents and visitors to Harrogate as well as hotel guests. The units are 22kw each and are electrically fed from the Rudding Park Energy Centre and therefore the benefit from a 30% reduction in C02 emissions compared to normal grid supplied chargers.

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Download Accounting 105

Boutique Hotel News

MARCH 3, 2023

BHN meets JS Anand, founder and CEO of LEVA Hotels, to learn more about the boutique hospitality company, target markets for expansion , and challenges entering the African market. Filmed by BHN, media partner of the Gulf & Indian Ocean Hotel Investors’ Summit (GIOHIS) 2023 at the Anantara Eastern Mangroves Hotel, Abu Dhabi. The post GIOHIS 2023: JS Anand, LEVA Hotels appeared first on Boutique Hotel News.

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Marketing 130

Hotel Owner

MARCH 3, 2023

Hyatt’s Andaz London Liverpool Street has appointed Francesca Coluzzi and Hannah Jeal as assistant directors within its Sales and Events teams. After working in the hospitality industry in London, Coluzzi spent the last 16 years working for Hilton in Rome, starting as a F&B manager and rising to head of Groups and Conferences for two hotels. Now, at Andaz London, she has landed the role of assistant director of sales.

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Events Customer Service Marketing 104

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

SAS

MARCH 3, 2023

Generative AI (GAI) is a category of AI that can create new content, including video, audio, images and text. GAI has the potential to change the way we approach content creation. It’s gotten much attention lately. Take ChatGPT for example. The AI chatbot has captivated the public’s imagination with clever [.

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PhocusWire

MARCH 3, 2023

Technology changed how we book and pay for travel, and now digital transformation is set to remove payment friction and alter the entire insurance process.

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Book 108

Lodging Magazine

MARCH 3, 2023

What initially inspired you to get into the hospitality business? My initial inspiration was my parents. They purchased two “motels” in Springdale, Arkansas, when I was in the fifth grade. These two motels were where I spent my afternoons, weekends and summers working. My parents grew up humbly, they saw opportunity in the hospitality industry and they followed their dream.

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Magazine 98

7 Shifts

MARCH 3, 2023

When work starts to feel comical, there are tools to help. Reinvent the way your restaurant team works with 7shifts' complete team management platform. Don't get surprised by last-minute shift changes at the restaurant. Check your work schedule instantly in the 7shifts mobile app. You could be buried in a mountain of spreadsheets, or you could have software calculate staff tips for you.

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Scheduling 78

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

PhocusWire

MARCH 3, 2023

HomeExchange claims the acquisition comes after a period of growth for the company with a 41% increase in new members at the beginning of 2023 versus 2022.

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EATER

MARCH 3, 2023

Drag at Alchemy in Memphis. | Alchemy A vague, anti-drag bill in Tennessee has bar and restaurant owners worried for their future In 1971, cops raided a gay bar in Memphis, Tennessee. George’s was “one of the early bastions of drag shows,” according to the Memphis Gay Coalition publication the Gaze , but was raided for “violating a city ordinance against cross-dressing.

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Events Definition Article Marketing 80

Revenue Hub

MARCH 3, 2023

Hotel prices in key American leisure destinations soar, while hoteliers in markets more reliant on business travel and long-distance international tourism are facing tougher times. NB: This is an article from OTA Insight It’s a case of pleasure over business for America’s hotels according to our data, as tourism-heavy locations have outperformed cities that rely more on commercial travel when it comes to pricing recovery and occupancy.

Pricing 80

Pricing Travel and Tourism Article Marketing 80

Travel Pulse Destinations

MARCH 3, 2023

We take a look at The Bahamas’ new tourism offerings, experiences and special events coming up in the month of March.

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Special Events Events 91

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing

Revenue Hub

MARCH 3, 2023

Contactless arrival and departures can seriously streamline hotel operations. NB: This is an article from Fuel Travel Hotel mobile check out solutions let guests skip the front desk entirely. By putting the check-out process in your guest’s hands – literally – you can cut down on paperwork, wait times, and staff headaches. Self-service guest solutions are a win-win for hotels.

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Guest Satisfaction Download Book Article 76

PhocusWire

MARCH 3, 2023

TourOpp Go! says its chatbot technology automates communication between tourist attractions and ticket buyers.

Communication 82

Communication 82

Revenue Hub

MARCH 3, 2023

The first thing to remember is that, just like for travellers from all over the world, there is no one-size-fits-all approach to attracting guests from China. NB: This is an article from SiteMinder There is incredible diversity within China, given it is a country of almost 1.5 billion people and over 5,000 years of history. There are 33 provinces, municipalities, autonomous regions, and special administrative regions (SAR), and China shares borders with 14 countries.

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Travel and Tourism Book Article Budgeting 75

Travel Pulse Destinations

MARCH 3, 2023

Blending business and pleasure continues to impact travel.

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As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.