Mon.Mar 27, 2023

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Why hotels benefit from a proactive approach to reputation management

eHotelier

It’s now possible for hotels to use digital communications technology to intercept guest requests and reviews as they appear. Hoteliers can use this technology to shape their reputation rather than allowing third-party review sites to define them.

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Marco Pierre White set to host exclusive dinner on Gold Coast

Hospitality Magazine

The renowned culinary figure will join Palette Restaurant Executive Chef Dayan Hartill-Law on 27 May for the one-off event with Home of the Arts (HOTA). The dinner will only be available to 80 people, and will be held at HOTA’s onsite restaurant on the Gold Coast. The duo will craft a four-course dinner showcasing local Australian ingredients with paired wines.

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Vignette Collection announces first European hotel

Boutique Hotel News

Portugal: Lifestyle and luxury hotel portfolio Vignette Collection, part of IHG Hotels & Resorts, has announced the opening of Casa da Companhia in the centre of Porto, Portugal. Casa da Companhia marks the first European hotel to join Vignette Collection since the soft brand launched in 2021. The hotel is housed in the former headquarters of Port producer Real Companhia Velha, and guests can experience ‘fire opening’ a bottle of Port every Wednesday and Saturday early evening.

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Maslina Resort opens for the 2023 season with a new welcome package

eHotelier

Spring into a luxury break with the new welcome package from Maslina Resort, Croatia’s first mindfulness resort located on Hvar, Europe’s sunniest island. The outstanding Relais & Chateaux property, surrounded by olive groves and stretching across five acres of lush pine forest, has curated an exclusive and bespoke offer as it opens for the new 2023 season on the 1st of May, 2023.

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Planning Your Restaurants Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Meet the chefs shaping the Korean cuisine scene in Australia

Hospitality Magazine

Korean cuisine has been shaped by the country’s rich history, abundance of natural produce and nuanced approach to creating complex flavour profiles. Many dishes are a result of slow, considered cooking, with chefs creating foundational ingredients such as doenjang or side dishes including kimchi from scratch — proof that good things take time. Here in Australia, Korean food has long been linked to barbecue, bibimbap or fried chicken.

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The Star Sydney’s Sokyo introduces omakase ballot

Hospitality Magazine

Japanese fine diner Sokyo has long led Sydney’s coveted omakase landscape, and now diners will have an extra opportunity to snag a seat at the counter. The 20-course menu is a collaborative effort between Executive Chef Daniel Kwak, Head Chef Sanghyeop Kim and Founder Chase Kojima, who curate the menu with a lens that amplifies the best of the best seafood whether it’s short spine uni or otoro.

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Accor Pacific appoints David Young as Chief Sustainability Officer

eHotelier

Accor, the largest hotel operator in Australia and New Zealand, is pleased to announce the appointment of David Young to the role of Chief Sustainability Officer and Director of ESG for Accor Pacific.

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Trippas White to open new Taronga Zoo restaurant this week

Hospitality Magazine

Located within the Wildlife Retreat at Taronga Zoo on Sydney’s north shore, Me-Gal restaurant will open this Thursday 30 March. Trippas White is behind the operation, which aims to cater for Mosman locals along with guests of the retreat and visitors to the area. Named after the Cammeraigal word for tears, the restaurant boasts a natural, bushland setting with views of the Sydney Harbour Bridge, Opera House and city.

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Terranea Resort announces new Sales Director

eHotelier

Terranea Resort – a luxury 582-room oceanfront resort on the Palos Verdes Peninsula – has named longtime hospitality industry veteran Troy Wood, CMP, its new director of sales. In his new position, Wood takes charge of developing, overseeing and coordinating all sales initiatives for the acclaimed Mediterranean-style resort, a premier meeting and event destination for executive board retreats, high-level corporate meetings, exclusive events and other professional activities.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Viceroy Hotels & Resorts partners with Out & Equal

Boutique Hotel News

Worldwide: Luxury hotel brand Viceroy Hotels & Resorts has partnered with Out & Equal Workplace Advocates (O&E) to provide LGBTQ+ leadership development and diversity, equity and inclusion (DE&I) training. Out & Equal Workplace Advocates is a non-profit organisation working exclusively on LGBTQ+ workplace equality. The partnership will enable Viceroy’s human resources team to have access to O&E’s global hub – a virtual education and engagement centre focussed on LGB

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Tourism commits to water action agenda at 2023 UN Water Conference

eHotelier

At the United Nations 2023 Water Conference, the World Tourism Organization (UNWTO) provided substantial inputs, underscoring the role of tourism in safeguarding water resources and contributing to the acceleration of Sustainable Development Goal 6, to "Ensure access to water and sanitation for all", and to the wider 2030 Agenda for Sustainable Development.

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London’s hospitality workers paid below living wage, report finds

Hotel Owner

New analysis by the Living Wage Foundation shows that the hospitality sector has the highest proportions of low-paid jobs in London compared to other industries, with 52.9% of jobs that fall under ‘Accommodation and food services’ being paid below the London Living Wage, which currently stands at £11.95. With over 100,000 low paid jobs, this sector accounts for almost a fifth of all low paid jobs in London, despite accounting for 5% of total jobs in the capital.

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Canada’s February hotel RevPAR exceeded $100 for the first time on record

eHotelier

Canada’s hotel performance increased from the previous month, with February revenue per available room (RevPAR) exceeding CAD100 for the first time on record, according to STR‘s February 2023 data.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Banyan Tree Management Relaunches as Aperture Hotels

Lodging Magazine

ATLANTA—Officials of the former Banyan Tree Management announced that the company has relaunched as Aperture Hotels. The new company will continue to provide hotel management services but with an eye on expanding its third-party management portfolio and possible management company mergers and acquisitions. “Historically, we have been seen almost exclusively as an extension of Banyan Investment Group, providing services only for their portfolio,” said Charles Oswald, president and CEO, Aperture H

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The Can't-Miss Alaska Travel Experiences

Travel Pulse Destinations

The Last Frontier is a spectacular destination with amazing landscapes, jaw-dropping wildlife, mouthwatering food and drink and one-of-a-kind attractions and experiences.

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Adagio to open new UK aparthotel alongside 11 new openings

Hotel Owner

Aparthotel provider Adagio is set to open a new aparthotel in the UK as part of 11 new aparthotels across Europe and Africa in 2023. In the UK the company is set to open the Adagio Original London Whitechapel in Q4 of this year. The new aparthotel will offer a total of 147 studios and flats including co-living flats. The “Urban Nest” and “Smart House Design” concepts will merge into one by installing the first co-living apartments outside of its pilot project.

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Banyan Investment Group rebrands as Satori Collective

Hotel Business

Banyan Investment Group has been rebranded as Satori Collective , an investment management firm focusing primarily on hotel property investment. Additionally, as reported in Hotel Business , the company has spun off its property management platform to become Aperture Hotels , an independent, third-party hotel management company. Moving forward, Satori and Aperture will work independently of one another.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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Voco Hotels’ success and its position as IHG’s fastest-growing brand

Hotel Owner

Can you tell me about the history of the Voco brand and IHG’s idea behind its inception. We launched Voco Hotels in 2018 to further strengthen our brand offering in the upscale segment – a $40bn (£32.7bn) sector that just continues to grow. In particular, Voco was launched to focus on conversions, giving owners the opportunity to quickly plug into IHG’s enterprise to drive returns at speed.

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From data-driven to AI-driven: Scaling human productivity and decision making

SAS

Given the headlines each week, it is clear that global disruption and economic volatility are not slowing down. At the same time, information overload is far exceeding human capacity. Despite these pressures, business goals remain the same: improve revenue, increase margins, operate more efficiently and meet customer expectations. So, how do [.

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Travelodge targets local authorities for regeneration opportunities

Hotel Owner

Travelodge is writing to 220 local authorities to propose a joint development partnership that can act as a “catalyst to stimulate regeneration and facilitate further growth”. This letter outlines the role that Travelodge has played in supporting these authorities by: Being a key player in their local regeneration and growth programmes; creating jobs and careers within the local community; attracting new visitors to the area and boosting the local economy; providing long term income stream for t

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Branching Out: CoralTree President Tom Luersen’s Journey From Cutting Grass to Cutting Deals and More

Lodging Magazine

Like many in the hospitality business, CoralTree Hospitality Group President Tom Luersen grew up in the industry. In his case, that formative experience was a job at the Galt House, a Louisville, Kentucky hotel where his father served as general manager. There, he mowed lawns at 13 and functioned in a managerial role—assistant front office manager—at age 16.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Virgin Hotels Edinburgh unveils final phase of opening

Hotel Owner

Virgin Hotels Edinburgh was officially opened on Friday (24 March) by Virgin Group founder Richard Branson, marking the final phase of the hotel’s launch, which opened its doors in June 2022. Located in the centre of Edinburgh’s Old Town, the final phase of the launch will see the opening of the hotel’s 222 Chambers and Grand Chamber Suites, as well as all dining outlets including, the hotel’s flagship restaurant, Commons Club; Eve, an all-day dining space; Greyfriars Hall, a 19th-Century

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Time Out! Serving Difficult Kids

Service that Sells

It’s a reality — kids will be kids. They will throw fits. They will throw food. They will throw a wrench in even the most well-thought-out plan. Happy families make happy customers, and it takes more than just a good kid’s menu to make that happen. Training your waitstaff on the art of serving kids is critical to guest satisfaction and loyalty.

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Norton Park Hotel appoints new general manager

Hotel Owner

Norton Park Hotel Spa and Manor House has appointed Paul Russell as the new general manager. The new appointment follows investments in the Hampshire countryside property to assist with repositioning the hotel and officially launching the newly refurbished 13-bedroom Manor House. The property is set in 54 acres of parkland and features 175 bedrooms.

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Be Sure to Wear Some Veggies in Your Hair

EATER

Centinelle’s chard claw clips. | Centinelle Hair clips are the latest trend to mash up ’90s nostalgia with food Hair accessories are back. Perhaps they never quite went away, but there was a considerable lull in their popularity, the butterfly clips and comb headbands of the ’90s and early ’00s giving way to perfectly set waves. Now, brands are offering maximalist velvet bows, padded headbands, and hair claws, which some are calling “ coquette core.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i