Wed.Apr 16, 2025

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Behind the scenes with Collabor8Women

Hospitality Magazine

The hospitality industry and people can be surprised to hear this is challenging and thrilling, but at times it can be incredibly lonely if youre an independent venue without the leadership support of a larger hospitality group, says Michelle Grand Milkovic, co-owner of Love.fish. Grand-Milkovic points out that solo operators wear all the hats, from HR and finance to team building, social media, and SEO.

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Hotel Management Tips for New Hoteliers in India

Hotelogix

Let's be honest and take a real close look at how the Indian hospitality industry is evolving at breakneck speed. Guests today aren't just looking for a place to stay—they're seeking experiences that resonate, services that anticipate their needs, and efficiency that makes their journey seamless. And then the invariable stare-off happens when they encounter outdated systems and processes that just don't match their expectations.

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Sydney institution The Malaya reopens in new location

Hospitality Magazine

The Malaya, one of Sydneys longest-operating family run restaurants, has reopened in George Street after 23 years at King Street Wharf. The restaurant first opened its doors to the public in 1963 at 787 George Street, the same street it has now returned to. The Malaya is a family-run restaurant that has been in business for more than 60 years. Wong Tai See first opened the eatery in Sydney, which saw Sydneysiders introduced to flavours and dishes that were unfamiliar to many guests at the time.

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How All-In-One PMS technology is helping hotels utilize guest feedback in real time and improve satisfaction scores

eHotelier

In 2025, nearly half of the hotel guests say they prefer to check out using their smartphones, and 58% believe AI can enhance their hotel stay experience.

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From One Location to Many — Grow Smarter with Mitratech

Hospitality and food & beverage businesses—especially those managing multiple locations—are under pressure to grow quickly while staying compliant with evolving labor laws and industry regulations. High turnover, time-consuming onboarding, and regulatory risk can strain even the most efficient operations. That’s where this free solutions guide can help.

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How a Michelin-Starred Chef Runs This Persian Restaurant on the Rise

EATER

Eater Video Chef-owner Chris Morgan makes hundreds of tahdig crispy rice, grilled kabobs, and plates of hummus every night at Joon Chef and Joon owner Chris Morgan has been a mentee of legendary chef and cookbook author Najmieh Batmanglij since 2013 and created Joons Persian and Middle Eastern menu with her. Now hes serving up whole fish, slow-cooked meats, and kabobs that play with traditional flavors and have garnered national acclaim for the upscale Northern Virginia restaurant.

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Reporting for Properties: Converting Your Data Into Strategy

STAAH

Access to accurate, timely data is not just helpful in any domain; its essential. Reporting is like the front desk of your propertys performance – its where everything is tracked, logged, and managed to ensure smooth operations behind the scenes. What Can You Track? Insights General Booking Engine Opportunities (Available only via Booking.com) Logs (Internal Use Only) Why It Matters Why It Matters --> Without it, youre checking guests in and out without knowing which rooms are booked, wh

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IHG Hotels & Resorts continue to grow in Saudi Arabia with signing of Holiday Inn Jeddah Al Naseem

eHotelier

IHG Hotels & Resorts, one of the worlds leading hospitality companies, has signed a management agreement to bring Holiday Inn Jeddah Al Naseem

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9 marketing strategies for serviced apartments | Mews

MEWS

Discover the top marketing strategies that help serviced apartments drive business and profitability.

Marketing 130
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Meyer Jabara Hotels, Pappas Hotels Team to acquire and manage the Courtyard Clemson

eHotelier

Meyer Jabara Hotels and Pappas Hotels have teamed to acquire theCourtyard by Marriott Clemsonin South Carolina, the only upscale franchised hotel

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SLS Playa Mujeres Debuts SLS Elite and Signature Suites

Hospitality Net

Sophistication gets a bold new address with the debut of SLS Elite at SLS Playa Mujeres, SLSs first luxury all-inclusive wonderland that debuted in late 2024 along Mexicos Yucatan Peninsula. Designed for the discerning traveler with a taste for the extraordinary, SLS Elites international debut introduces an exclusive tier of personalized service, elevated privileges, and access to the resorts most coveted spaces.

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From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

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Glow up your spa’s marketing strategy

eHotelier

Establishing a strong online presence is crucial for the success of any spa.

Marketing 130
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Embassy Suites by Hilton Fort Lauderdale 17th Street Unveils Multimillion-Dollar Renovation

Hospitality Net

Embassy Suites by Hilton Fort Lauderdale 17th Street has completed a multimillion-dollar renovation, unveiling transformed public spaces, redesigned guestrooms, a rebranded signature dining experience and more. Nestled in the heart of thriving Downtown Fort Lauderdale, the property is in a prime location for leisure travelers, including cruise enthusiasts and jetsetters heading to Port Everglades cruise port or Fort Lauderdale-Hollywood International Airport.

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Mastering Guest Feedback: How Royal St Andrews blends AI with exceptional service

eHotelier

Back in 2015 when the Royal St Andrews Hotel in Port Alfred, South Africa, opened its doors, they knew they wanted to get guest feedback right from the start.

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MARBELLA – 12

Mary Gostelow

Wear white at Marbella Club. White from top to toe (some enthusiasts even have white hair at least the guys do). Girls make it as blonde as possible. White tops, white bottoms, white shoes. The most stunning outfit, actually, was at El Grill one night when a woman, who later one discovered was wearing very short navy shorts, had a white top that looked as though the neck had slipped down the back of the top.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Cloudbeds unveils Cloudbeds Labs to lead AI revolution in hospitality with two groundbreaking solutions

eHotelier

Cloudbeds, the innovative leader in hospitality management technology, today announced the launch of Cloudbeds Labs, a dedicated innovation hub

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Guest Reviews and Feedback: The Path to Increased Revenue

Hospitality Net

Today the guest journey largely occurs online, from research, inquiry, booking, and even the check-in and check-out experience can occur digitally. With so much happening digitally, hotels need to maximize their customer channels as much as possible. One of the most powerful channels for hotels to invest in is guest feedback, both online guest reviews, and additional feedback collection mechanisms.

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Smith Hill Capital and Bain Capital announce $235 million refinancing for Gurney’s Montauk Resort & Seawater Spa

eHotelier

Smith Hill Capital, the fully integrated commercial real estate debt investment management business of Procaccianti Companies, and Bain Capital

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Data is the New Oil – But Only if you Have the Right Refinery

Hospitality Net

In the world of hospitality, everyone talks about data how much you can collect, how fast you can access it, and how many dashboards you can create. But after two decades of working with the most sophisticated data models, Ive learned something critical: just having the data isnt enough.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Aniket Gawali appointed Cluster Director of Sales at Radisson Goregaon in Mumbai

eHotelier

Radisson Goregaon has announced the appointment of Aniket Gawali as the new Director of Sales.

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Nearly One-Third of Global Travel Managers Anticipate Business Travel Volume Will Decrease Significantly in 2025 Amidst US Government Actions, According to GBTA Poll

Hospitality Net

As a result of recent US government actions including tariffs, cross-border policies and entry restrictions, global business travel professionals are newly navigating a complex and uncertain landscape regarding the potential impact on business travel volume, spending and revenue for 2025. According to a new poll conducted by the Global Business Travel Association (GBTA), a significant portion of over 900 global industry respondents are anticipating declines ahead and overall optimism has taken a

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Amir Mustafa appointed Chief Executive Officer at B&B HOTELS USA

eHotelier

Amir Mustafa has been appointed Chief Executive Officer of B&B HOTELS USA, succeeding Valerio Duchini, who was recently appointed Chief Executive Officer of Western Europe.

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How Children Respond to Tourism Ads

Hospitality Net

Advertising can make or break a destinations reputation. A well-designed advertising campaign that captures travellers imagination can transform an overlooked location into a tourism hotspot. Conversely, a poorly executed ad can discourage visitors and damage a destinations image for good. Thanks to Professor Mimi Li of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) and co-authors, we now know more about one of the most important metrics of adve

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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Unleashing Data for Personalized Hotel Stays

Revfine

Hotels are moving from traditional transactional models to relationship-focused approaches, driven by guests desire for personalized experiences and seamless interactions. Unleashing data for personalized hotel stays has become the key to unlocking these enhanced guest experiences. Modern technology, especially mobile and cloud-based solutions, facilitates this transformation.

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Templeton Garden officially opens in London

Hotel Owner

Miiro has announced the launch of Templeton Garden in London, marking the brands debut in the UK and the fourth opening in Europe. Situated in Earls Court, the hotel features 156 rooms and suites, some of which have their own balconies. Guests will be able to choose from a range of eight individually designed room options, including single, classic, classic with garden view, twin, superior, deluxe, junior suite, and other Templeton Garden Suite categories, the latter offering a private garden or

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The Power of Portnoy

Modern Restaurant Management

What would you do if you saw Dave Portnoy at the door? The staff at Mattenga's Pizzeria found out in this episode of Making Dough Restaurant Show – by Hengam Stanfield. Listen to the lessons they learned from the experience including how to ensure your restaurant is spotlight-ready and why genuine hospitality goes a long way.

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North Yorkshire’s Hotel Victoria expansion adds seven new rooms

Hotel Owner

Hotel Victoria on the North Yorkshire coast has recently expanded to make space for seven new rooms, with all of the new additions being dog and family-friendly. The hotel has also created an additional accessible suite, which will be completed at the end of April. Located at the top of Robin Hoods Bay on the Heritage Coast of the North York Moors, the now-30-bedroom hotel offers guests a range of elegantly decorated bedrooms across the main hotel and its adjoining buildings which have been name

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Scooter’s VIP reveals 3 strategies for brewing growth

Fast Casual

Tim Arpin, chief growth officer, discusses the importance of prioritizing menu innovation, streamlining operations, and creating meaningful community connections,

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Sue Finlay steps down as GM of The Park Tower Knightsbridge

Hotel Owner

The Park Tower Knightsbridge, a Luxury Collection Hotel, has announced that general manager Sue Finlay, is stepping into retirement after 33 years in the hospitality industry. Out of the 33 years, Finlay spent 12 of them at The Park Tower Knightsbridge. Under Finlays leadership, The Park Tower transformed into a high-performing workplace where employee development, team success, and guest satisfaction became core to its culture.

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Boutique Luxury Lodging Association/El-Monde EV Platform, Sponsored Survey Quantifies Importance of Charging Amenity for Boutique Hotels

Hospitality Net

FOR IMMEDIATE RELEASE:

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Penmaenuchaf unveils second phase of refurb

Hotel Owner

Penmaenuchaf in Dolgellau, Gwynedd, part of Seren collection, has officially unveiled the second chapter of its refurbishment of the hotel. This latest three-month project has transformed five additional bedrooms at the front of the house and communal areas on the ground floor including a new Mynydd Lounge Bar. The design has been led by London-based interior designer Nicola Harding, to evoke a home-away-from-home for guests blending timeless charm with contemporary elegance.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.