Elevating Guest Experience: Mastering Phone Etiquette for Restaurant Staff

Surprisingly, phone calls are often the lifeblood of every restaurant, regardless of size or cuisine; the hospitality industry is, after all, all about human interaction. Potential customers will want to know what today’s special is, if there are vegan options, what time you open, if they can make a reservation for catering, and so much more. Even though many of these answers can easily be found online, on your app, or through an automated phone service, your staff will still have to take phone calls every day. Making sure they’re ready is a key part of training.

In the food industry, the way employees interact with customers is the most crucial part of your business. Customer experience is king. It is actually more important, in most cases, than how delicious your food is, so it’s very important to make sure that phone interactions - often the first impression people get of your restaurant - are positive. Here are eight things to tell your staff when you’re training them on…