Tue.May 23, 2023

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This is why you need great tech-enabled hotel employee experiences

eHotelier

If hotels continue to struggle in attracting and retaining great young hires by not heeding the call for EX innovation, guest service will be what suffers, greatly impacting the bottom line.

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Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

Modern Restaurant Management

The restaurant industry has changed significantly in recent years, not least due to the impact of the COVID-19 pandemic. Globally, restaurants saw a notable shift in customer expectations and behavior during this time. For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game.

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How to improve your hostel guest experience | Mews Systems

MEWS

Hostels are a popular choice for budget-conscious travelers looking for comfortable accommodations and a chance to meet fellow travelers from around the world. Providing a superb hostel guest experience is crucial to your success.

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The Sea Ranch Lodge now accepting guest room reservations

eHotelier

The Sea Ranch Lodge, set in Sonoma County on 53 acres of dramatic Northern California coastline, is now accepting guest room reservations for July 1, 2023 and beyond. Built in 1968 and one of the oldest buildings in The Sea Ranch, the North Building has been completely reimagined and offers 17 intimate guest rooms for a quiet, coastal escape that inspires guests to respond to – and live in harmony with – the natural elements.

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Planning Your Restaurants Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Providing Professional References: The Essential Do’s and Don’ts

Horizon Hospitality

Our hospitality recruiters will be the first to tell you that a glowing professional reference can seal the deal on your dream job offer. But if you are not in the habit of networking, asking for professional references can feel intimidating. The good news is that most of your professional network would love to contribute to your professional success.

More Trending

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Nikki Beach reveals openings in the Caribbean and Asia

Boutique Hotel News

Worldwide: Luxury lifestyle hospitality brand Nikki Beach Global will open two beach resorts in Antigua (the Caribbean) and Baku (west Asia) in 2025. Nikki Beach Resort & Spa Antigua is currently under development in partnership with White Sand Development Ltd. Further details about the project are expected to be released in the coming months.

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Growing early planning project counts and increased NPAs drive Europe’s Hotel construction pipeline at the Q1 close

eHotelier

According to the latest Europe Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), analysts at LE report that at the close of the first quarter, the country’s hotel construction pipeline stands at 1,776 projects/266,901 rooms.

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Zeal Hotels signs with IHG for net zero carbon hotel

Boutique Hotel News

UK: Zeal Hotels, an acquisition and development company , has signed an exclusivity agreement with IHG Hotels & Resorts for its first net zero carbon hotel in Exeter. Zeal Hotels has recently secured planning permission for a 142-bedroom hotel, with construction due to begin in July. It is located in Exeter Science Park and will feature a restaurant, bar, gym, gardens, meeting space, and car charging points.

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Most Americans more likely to stay in hotels, vacation this summer vs. last

eHotelier

This summer, most adults are more likely than they were in the summer of 2022 to stay in a hotel and take vacation trips, according to a new national Hotel Booking Index survey commissioned by the American Hotel & Lodging Association (AHLA) and conducted by Morning Consult.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Hotel Saint opens in east London

Boutique Hotel News

UK: Formerly the Dorsett City London, the hotel has undergone a rebrand and has relaunched as the independent property Hotel Saint in Aldgate. Owned and managed by Highgate, the 14-floor hotel has been redesigned by Thunkgood. It offers 267 guest rooms and suites, a 60-seat all-day dining restaurant and outdoor terrace, a rooftop bar, a gym, and four meeting rooms.

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Accor announces Novotel Melbourne Box Hill

eHotelier

Accor, the largest hotel operator in Australia, has announced the signing of Novotel Melbourne Box Hill, a new-build hotel set to open in January 2025.

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Top 5 Hotel PMS System Features for your independent hotel

Hotelogix

The post Top 5 Hotel PMS System Features for your independent hotel appeared first on Hotelogix.

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The Grand Hotel Eastbourne completes extensive bedroom refurb

Hotel Owner

The five-star Grand Hotel on Eastbourne’s seafront has announced the completion of its “extensive” refurbishment of 28 ‘superior’ bedrooms, as well as a complete overhaul of the bathrooms in the luxury suites. The refurbishment, which spanned over 11 months, consisted of removing all of the existing fixtures and fittings, as well as upgrading and modernising the floors and bathroom facilities.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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10+ Brilliant Ideas to Enhance Your Guest Experience

Hotelogix

The post 10+ Brilliant Ideas to Enhance Your Guest Experience appeared first on Hotelogix.

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Armathwaite Hall Hotel completes £1.5m Spa Garden suites

Hotel Owner

Armathwaite Hall Hotel in the Lake District has unveiled its 12 new £1.5m developing Spa Garden Suites. The development, completed in May 2023, is an extension of the recent development of public spaces in the hotel including the Lake View Restaurant, lounge and reception areas. The layout of the new Spa Garden Suites has been expertly designed in partnership with Architect Unwin Jones.

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Hotels Feed Into the Continued Evolution of Breakfast

Lodging Magazine

It’s long been said that breakfast is the most important meal of the day and it seems people are taking that to heart more than ever before. In fact, breakfast items that were traditionally offered strictly during the morning hours are now available all day at many hotels and guests are taking full advantage. According to OnePoll 2022, some 65% of Americans not only love eating breakfast foods for breakfast, but enjoy eating them throughout […] The post Hotels Feed Into the Continued Evolu

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Retaining customer loyalty in hospitality

Hotel Owner

Customer loyalty can be the difference between survival and floundering in these times of continued uncertainty. In the hospitality industry, which is still reeling after the Pandemic, consumers have become less tied to long-held loyalties. Cornell University’s School of Hotel Administration published a report last year in which it stated that consumers’ connection to their preferred brand had “frayed” during the downturn in travel.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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With His New Show, Masaharu Morimoto Wants to Break the Rules of the Sushi Bar

EATER

Masaharu Morimoto on Morimoto’s Sushi Master | Hopper Stone / Roku Channel After decades as a cooking show contestant, on “Morimoto’s Sushi Master” the chef finds himself in the judge’s seat There are few chefs who know more about cooking in front of a television audience than Masaharu Morimoto. Since the 90s, the chef has been a fixture of food competition TV in both the United States and Japan, appearing in Iron Chef for more than 13 seasons in the States alone.

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Will Jenkins to open new boutique hotel in Margate

Hotel Owner

London property developer and owner of a property rental company, Will Jenkins, has announced the launch of Margate House, a new Bohemian-style bolthole in Margate. Jenkins found the derelict Victorian townhouse three years ago while looking for his next project. His initial plan was to convert the buildings into flats, but after seeing “a gap in the market for an independently-run guesthouse oozing with charm and colour in Margate” he decided to convert it into a boutique hotel.

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Revolutionizing Travel: How ChatGPT is Shaping the Future of the Industry

Hospitality Net

AI involves machines replicating cognitive functions once considered unique to humans, animals, and even plants. While the debate about whether machines can truly think continues, rapid advancements have been made. AI’s cultural origins can be traced back to logical operations inspired by Aristotelian syllogism. Significant milestones, such as IBM’s Deep(er) Blue defeating chess champion Garry Kasparov and Google’s AI triumph in the game of GO, have marked AI’s progress.

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RBH to launch Too Good To Go partnership across entire portfolio

Hotel Owner

RBH is set to launch a partnership with surplus food platform, Too Good To Go, across its entire portfolio of 48 hotels in a bid to tackle food waste. The move follows a trial of the scheme across a number of RBH properties in 2022, with the group now pledging to donate the revenue generated from the initiative to its nominated charity, Mental Health UK.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Cambria Expands in Southeast with Opening of Cambria Hotel Orlando Universal Blvd

Hospitality Net

Cambria Hotels, part of the Choice Hotels International, Inc. (NYSE: CHH) family of brands, continues its expansion in top markets with the opening of the Cambria Hotel Orlando Universal Blvd. The new hotel joins the nearby Cambria Hotel Orlando Airport to further the brand’s quest to bring modern accommodations to travelers’ favorite urban destinations.

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Roomzzz Aparthotels officially opens its doors in Edinburgh

Hotel Owner

Roomzzz Aparthotels, the boutique city living flexible accommodation provider, has officially opened its first property in Scotland. Located in the heart of Edinburgh, the aparthotel boasts a prime location at St James’ Quarter. Following seven years of planning and curating, the opening marks its 11th aparthotel across the UK. The brand-new establishment offers 74 serviced apartments that are fully-equipped with amenities.

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Meet the Money 2023: General Sessions and Breakouts

Hospitality Net

The Meet the Money® 2023 conference wrapped up earlier this month, after 3 days of informative panel discussions exploring opportunities, challenges, and trends in the hospitality industry. The summaries below outline discussions our experts and executives presented to an audience of hotel owners, developers, investors, lenders and operators.

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Quality in Hospitality: an expert shares his secret ingredients

Hotel Owner

What makes exceptional quality in the UK’s Hospitality industry today? For me, quality centres around two key areas: the physical characteristics and the experience. We have so many great hotels across the UK that live and breathe exceptional quality and it is a great privilege for our inspection teams to observe this first hand, especially in an industry that has always put its people and guests first.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i