Tue.May 23, 2023

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This is why you need great tech-enabled hotel employee experiences

eHotelier

If hotels continue to struggle in attracting and retaining great young hires by not heeding the call for EX innovation, guest service will be what suffers, greatly impacting the bottom line.

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How to improve your hostel guest experience | Mews Systems

MEWS

Hostels are a popular choice for budget-conscious travelers looking for comfortable accommodations and a chance to meet fellow travelers from around the world. Providing a superb hostel guest experience is crucial to your success.

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The Sea Ranch Lodge now accepting guest room reservations

eHotelier

The Sea Ranch Lodge, set in Sonoma County on 53 acres of dramatic Northern California coastline, is now accepting guest room reservations for July 1, 2023 and beyond. Built in 1968 and one of the oldest buildings in The Sea Ranch, the North Building has been completely reimagined and offers 17 intimate guest rooms for a quiet, coastal escape that inspires guests to respond to – and live in harmony with – the natural elements.

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Providing Professional References: The Essential Do’s and Don’ts

Horizon Hospitality

Our hospitality recruiters will be the first to tell you that a glowing professional reference can seal the deal on your dream job offer. But if you are not in the habit of networking, asking for professional references can feel intimidating. The good news is that most of your professional network would love to contribute to your professional success.

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Transforming Hospitality Experiences: Unleashing the Power of ChatGPT in the Industry

Speaker: Joseph Guszkowski - Senior Technology Editor, Restaurant Business & Dan Maimone - Global Director of Customer Success Operations, Harri

ChatGPT has made a significant impact on the hospitality industry, particularly in restaurants, by revolutionizing customer interactions and improving overall experiences. With its natural language processing capabilities and vast knowledge base, ChatGPT acts as a virtual assistant, providing instant assistance and streamlining various processes. In the near future, ChatGPT will transform the hospitality industry by enhancing communication, improving efficiency, and elevating the dining experien

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KBH’s John White named to HSMAI’s 2023 Marketing Professional of the Year!

eHotelier

John White, Director of Sales & Marketing at Kā‘anapali Beach Hotel and The Plantation Inn on Maui, is this year’s single/multi-unit Marketing Professional of the Year. In his current role, John is responsible for global revenue and branding efforts. Throughout his tenure, the hotel and inn have garnered a coveted list of impressive accolades. Kā‘anapali Beach Hotel (known as Hawaii’s Most Hawaiian Hotel) received Conde Nast Traveler’s 2021 Readers’ Choice Awards for the top hotel in Maui.

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Hyatt Regency Danang Resort and Spa appointed Heekyung Chung Director of Sales and Marketing

eHotelier

Hyatt Regency Danang Resort & Spa has announced the appointment of Ms. Heekyung Chung as its new Director of Sales & Marketing, to support the revitalization and relaunch of this five-star family lifestyle resort.

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Park Hotel Kenmare and The Lansdowne Kenmare up for sale

Boutique Hotel News

UK: Global real estate advisor CBRE is marketing the Park Hotel Kenmare and The Lansdowne Kenmare in Ireland for a combined guide price of €20.5 million. Both hotels are located in the town of Kenmare. They are being offered for sale individually or together by Private Treaty. Park Hotel Kenmare is a five-star luxury hotel and member of Relais & Châteaux.

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Growing early planning project counts and increased NPAs drive Europe’s Hotel construction pipeline at the Q1 close

eHotelier

According to the latest Europe Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), analysts at LE report that at the close of the first quarter, the country’s hotel construction pipeline stands at 1,776 projects/266,901 rooms.

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Zeal Hotels signs with IHG for net zero carbon hotel

Boutique Hotel News

UK: Zeal Hotels, an acquisition and development company , has signed an exclusivity agreement with IHG Hotels & Resorts for its first net zero carbon hotel in Exeter. Zeal Hotels has recently secured planning permission for a 142-bedroom hotel, with construction due to begin in July. It is located in Exeter Science Park and will feature a restaurant, bar, gym, gardens, meeting space, and car charging points.

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Utilizing Technology: Improve Customer Experience and Increase Points of Profit in Your Restaurant Business

Speaker: Hillary Holmes - SpotOn Operator in Residence; Troy Hooper - CEO, Kiwi Restaurant Partners; Jason Berkowitz - Founder and CEO of ARROW UP Training

Running a restaurant is hard work, so it can be discouraging when you see how little of that work shows up in your bottom line. The most efficient way to improve your restaurant's profit margins is to implement flexible technology. Hard work can’t cut the fees from third-party delivery apps or get orders in and out of the kitchen faster, but technology can!

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Most Americans more likely to stay in hotels, vacation this summer vs. last

eHotelier

This summer, most adults are more likely than they were in the summer of 2022 to stay in a hotel and take vacation trips, according to a new national Hotel Booking Index survey commissioned by the American Hotel & Lodging Association (AHLA) and conducted by Morning Consult.

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Hotel Saint opens in east London

Boutique Hotel News

UK: Formerly the Dorsett City London, the hotel has undergone a rebrand and has relaunched as the independent property Hotel Saint in Aldgate. Owned and managed by Highgate, the 14-floor hotel has been redesigned by Thunkgood. It offers 267 guest rooms and suites, a 60-seat all-day dining restaurant and outdoor terrace, a rooftop bar, a gym, and four meeting rooms.

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Announcing 7shifts Payroll

7 Shifts

Since the very beginning, we've strived to make it easier for restaurants to prepare for payday with tools for scheduling, time clocking, deep regional compliance support, and dozens of integrations with leading payroll providers. That's why I'm proud to announce the release of 7shifts Payroll , built to help restaurants run payroll in minutes—not hours.

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Accor announces Novotel Melbourne Box Hill

eHotelier

Accor, the largest hotel operator in Australia, has announced the signing of Novotel Melbourne Box Hill, a new-build hotel set to open in January 2025.

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Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

Modern Restaurant Management

The restaurant industry has changed significantly in recent years, not least due to the impact of the COVID-19 pandemic. Globally, restaurants saw a notable shift in customer expectations and behavior during this time. For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game.

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Top 5 Hotel PMS System Features for your independent hotel

Hotelogix

The post Top 5 Hotel PMS System Features for your independent hotel appeared first on Hotelogix.

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Hotels Feed Into the Continued Evolution of Breakfast

Lodging Magazine

It’s long been said that breakfast is the most important meal of the day and it seems people are taking that to heart more than ever before. In fact, breakfast items that were traditionally offered strictly during the morning hours are now available all day at many hotels and guests are taking full advantage. According to OnePoll 2022, some 65% of Americans not only love eating breakfast foods for breakfast, but enjoy eating them throughout […] The post Hotels Feed Into the Continued Evolu

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10+ Brilliant Ideas to Enhance Your Guest Experience

Hotelogix

The post 10+ Brilliant Ideas to Enhance Your Guest Experience appeared first on Hotelogix.

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With His New Show, Masaharu Morimoto Wants to Break the Rules of the Sushi Bar

EATER

Masaharu Morimoto on Morimoto’s Sushi Master | Hopper Stone / Roku Channel After decades as a cooking show contestant, on “Morimoto’s Sushi Master” the chef finds himself in the judge’s seat There are few chefs who know more about cooking in front of a television audience than Masaharu Morimoto. Since the 90s, the chef has been a fixture of food competition TV in both the United States and Japan, appearing in Iron Chef for more than 13 seasons in the States alone.

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RBH to launch Too Good To Go partnership across entire portfolio

Hotel Owner

RBH is set to launch a partnership with surplus food platform, Too Good To Go, across its entire portfolio of 48 hotels in a bid to tackle food waste. The move follows a trial of the scheme across a number of RBH properties in 2022, with the group now pledging to donate the revenue generated from the initiative to its nominated charity, Mental Health UK.

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Mandarin Oriental Exclusive Homes Announces Strategic Portfolio Growth and Expansion Plans

Hospitality Net

Mandarin Oriental Hotel Group’s branded collection of the world’s finest vacation homes, chalets and mansions, has seen exceptional growth since its launch in Spring 2022. Operated in collaboration with luxury home rental platform StayOne, each Mandarin Oriental Exclusive Home is hand-picked for its outstanding quality and soughtafter location, while also providing personalised service and experiences in keeping with the legendary hospitality of the award-winning brand.

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How to recover direct bookings and outcompete others

eHotelier

What Will You Learn?

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Revolutionizing Travel: How ChatGPT is Shaping the Future of the Industry

Hospitality Net

AI involves machines replicating cognitive functions once considered unique to humans, animals, and even plants. While the debate about whether machines can truly think continues, rapid advancements have been made. AI’s cultural origins can be traced back to logical operations inspired by Aristotelian syllogism. Significant milestones, such as IBM’s Deep(er) Blue defeating chess champion Garry Kasparov and Google’s AI triumph in the game of GO, have marked AI’s progress.

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Travel insurance startup Faye raises $10M

PhocusWire

The funding round was led by Munich Re Ventures along with existing investors Viola Ventures and F2 Venture Capital.

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How to Picnic in Your Car Like a Pro

EATER

Janna Morton You, too, can turn your dashboard into a smorgasbord Thanks in large part to my love of road trips to remote and secluded locales, I’m an expert at planning a car picnic. Restaurants aren’t exactly abundant in the forlorn places I like to visit, which means that I frequently trek to the grocery store for easy-to-prepare vacation eats that also happen to travel well.

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Phocuswright Europe 2023: Airline customer experience and distribution developments

PhocusWire

Hear from Lufthansa Group and Finnair executives at Phocuswright Europe on topics that include developments since last year, their initiatives towards NDC and away from Edifact and improvements to the customer experience.

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Will Jenkins to open new boutique hotel in Margate

Hotel Owner

London property developer and owner of a property rental company, Will Jenkins, has announced the launch of Margate House, a new Bohemian-style bolthole in Margate. Jenkins found the derelict Victorian townhouse three years ago while looking for his next project. His initial plan was to convert the buildings into flats, but after seeing “a gap in the market for an independently-run guesthouse oozing with charm and colour in Margate” he decided to convert it into a boutique hotel.

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United deal with Apple to show flight info on locked iPhone

PhocusWire

United customers will have real-time access to boarding passes, gate and seat numbers on iPhone lock screens without opening the airline’s app.

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Safe Harbor Marinas Launches Montauk Yacht Club Following Extensive Renovation

Hospitality Net

In July of 2022, Safe Harbor Marinas acquired Gurney’s Star Island Resort & Marina in Montauk, NY. After nine months of investment and preparation, the company announces the official return of the storied Montauk Yacht Club.

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India-based bus platform Chalo raises $57M

PhocusWire

The company, which offers live bus tracking services and contactless payment solutions, plans to use the funds to further its tech stack and power expansion in Indian and other countries.

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