Fri.Dec 02, 2022

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ResortPass raises $26m, appoints CEO

Boutique Hotel News

US: ResortPass, which offers day access to luxury hotels and resorts, has raised $26 million in Series B funding and appointed Michael Wolf as CEO. The Series B funding was co-led by Declaration Partners and 14W, with existing lead investor CRV participating, along with new partners William Morris Endeavor, Gwyneth Paltrow, Jessica Alba and Brian Kelly (also known as The Points Guy).

Marketing 208
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Restaurant Staff Performance Management Techniques

Modern Restaurant Management

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. One way to do this is by utilizing performance management techniques when evaluating staff to identify who is performing well, who may need some help and those who need letting go. As a manager, hiring an employee doesn’t mean your job is over.

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Dakota Hotels selects Shiji to power UK portfolio

Boutique Hotel News

UK: Luxury lifestyle brand Dakota Hotels has selected Shiji to power the group’s point-of-sale (POS) and property management system (PMS) across its UK portfolio. Dakota Hotels has five properties across the UK with sites in Edinburgh, Glasgow, Leeds and Manchester. . Beginning January next year, the group will implement Shiji’s Infrasys (POS) and the Shiji Enterprise Platform (PMS) at all five properties to be completed by March 2023. .

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Nassau’s New $300 Million Cruise Port to Open May 2023

Cruise Hive

After an extensive 3.5-year redevelopment project, Nassau's new cruise port is set to officially open at the end of May 2023. The post Nassau’s New $300 Million Cruise Port to Open May 2023 appeared first on Cruise Hive.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Hotel Indigo Exeter appoints new GM ahead of opening

Hotel Owner

Hotel Indigo Exeter has appointed a new general manager, Rebecca Coonan, ahead of its opening. . Owned by Hotel Exe Limited, the hotel will be managed by Castlebridge Hospitality who already manages three UK Hotel Indigo hotels: Hotel Indigo Bath, Hotel Indigo Chester, and Hotel Indigo Stratford upon Avon. Coonan has over 20 years of experience in the hospitality industry having previously worked in several luxury, destination properties.

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InterContinental Park Lane to add Alex Webb pop-up as permanent fixture

Hotel Owner

The InterContinental Park Lane in London has announced it has decided to make chef Alex Webb’s pop up restaurant a permanent fixture at the hotel. Following the restaurant’s successful opening months, Alex Webb on Park Lane will now continue to enhance the Mayfair hotel’s culinary offering throughout 2023. The Essex-born chef started out washing pots at his local restaurant aged just 14, before going on to train at restaurants including Hélène Darroze at The Connaught, Dinner by Heston, Roux at

Training 105
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Baby Unexpectedly Born on Royal Caribbean Cruise Ship

Cruise Hive

A premature baby was unexpectedly born aboard Royal Caribbean's Jewel of the Seas this week, and both mother and baby are doing well. The post Baby Unexpectedly Born on Royal Caribbean Cruise Ship appeared first on Cruise Hive.

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Andaz Liverpool Street appoints marketing communications manager

Hotel Owner

Hyatt’s Andaz London Liverpool Street has announced the appointment of Saakshi Verma as its new marketing communications manager, with the aim to enhance the luxury hotel’s marketing approach. Verma reportedly joins the hotel with over 10 years of experience in the marketing industry, having previously worked for Marriott and Rotana. . In her new position as marketing communications manager, she will be responsible for leading marketing strategies to effectively communicate the Andaz London bra

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Hospitality is Working Launches Workforce & Immigration Initiative to Support U.S. Workforce

Lodging Magazine

WASHINGTON—Hospitality is Working, an affiliate of the American Hotel & Lodging Association (AHLA), launched the Workforce & Immigration Initiative to emphasize the need for Congress to support the U.S. workforce and economy through bipartisan solutions. Accompanying the launch, the Workforce & Immigration Initiative released a six-figure digital advertising campaign in Washington, D.C. and key states, as well as a new survey underscoring voters’ support for reform that prioritizes t

Magazine 104
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Choice Hotels brings Sleep Inn brand to Europe

Hotel Owner

Choice Hotels has announced plans to bring its Sleep Inn brand to its European and UK hotels. The Sleep Inn brand focuses on helping guests eat and sleep well to achieve a balanced lifestyle throughout their stay. Franchisees can customise Sleep hotels to suit their asset, business model and guest profile. The brand of hotels includes specifically designed rooms which create a “restorative ambience” to enhance guests’ sense of escape while the curated sleep experience, including the “Desig

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How to create a world-class customer experience with data

SAS

If you're a marketer, you've likely heard the words "customer experience" tossed about for years. All the buzz is for a good reason: Positive customer experience (CX) increases profitability and improves employee engagement. But amid the spotlight on CX, many marketers are missing a key strategic element necessary to make [.]. How to create a world-class customer experience with data was published on SAS Voices by Jenn Chase.

Marketing 103
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Apparently, Hosting the ‘Great American Baking Show’ Is as Awkward as It Looks

EATER

The cast of The Great American Baking Show: Celebrity Holidays | Mark Bourdillon. Co-hosts Ellie Kemper and Zach Cherry dish on what it’s like hanging out with Paul and Prue and how much of the contestants’ bakes they actually got to try on “Great American Baking Show: Celebrity Holidays” Despite the widespread popularity of the Great British Bake Off , that success has proven difficult to replicate in the United States.

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Princess Cruises Plans Return to Japan in 2023

Cruise Hive

Princess Cruises prepares to restart operations in Japan with a full 2023 season on the Diamond Princess cruise ship. The post Princess Cruises Plans Return to Japan in 2023 appeared first on Cruise Hive.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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The Best Hotels in Palm Springs, From Desert Resorts to Design Motels

CN Traveler

The dreamy properties that tell the story of Palm Springs are the same ones you'll want to hole up in for days.

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The Great American Eater Interview With Paul and Prue

EATER

Hosts Ellie Kemper and Zach Cherry with judges Paul Hollywood and Prue Leith | Roku. Judges Paul Hollywood and Prue Leith on what makes a new American iteration of “Bake Off” different than its predecessors, and the GBBO fiasco that was Mexican Week Thanks to the incredible success of the Great British Bake Off on Netflix, Prue Leith and Paul Hollywood have settled nicely into their place as the cultural arbiters of what makes for a proper British dessert.

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The Best Hotel Credit Cards for Free Nights

CN Traveler

Keep reading for the best hotel credit cards for free nights as part of their annual benefits, including Marriott Bonvoy, World of Hyatt, and Hilton Honors.

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King Arthur Wants You to Love Holiday Baking

EATER

Shutterstock. The flour company’s baking school offers classes on everything from buche de noel to ginger spice cookies, along with lots of reassurance Holiday baking can feel like an ordeal (albeit one with great payoff), which is why for the past 20 years, bakers of all levels have turned to King Arthur Flour’s Baking School. With two locations in Vermont and Washington, as well as a slew of online classes, the long-standing flour and baking supply company has taught newbies and experienced ba

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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9 Historic European Spas and Bathhouses to Unwind At

CN Traveler

From Iceland to Estonia, these relaxing spots in Europe will leave you blissed out—with a glowing complexion to prove it.

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How to Use a Restaurant Inventory Order Sheet

Sculpture Hospitality

Inventory order sheets, also known as product order sheets or just order sheets, are used to keep track of ordering at your restaurant and are often a critical component of successful restaurant inventory management.

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Snapchat, Meta share how to use social media to engage travelers

PhocusWire

During a panel at The Phocuswright Conference, participants discuss why AR and influencers are key for travel brands’ social media strategies.

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Rogue Wave Hits Viking-Operated Antarctica Cruise Ship

Cruise Hive

Viking Polaris was hit by a rogue wave while sailing in the Drake Passage. The vessel sustained minor damage, and has since returned to port. The post Rogue Wave Hits Viking-Operated Antarctica Cruise Ship appeared first on Cruise Hive.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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AltoVita lands $9.5M in funding for corporate accommodation platform

PhocusWire

The round, which is led by Novum Capital Partners and Fifth Wall, will go towards further expansion with a goal of delivering 2.5 million properties by the end of 2023.

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NRN editors discuss the recession, McDonald’s marketing and the state of plant-based burgers

Nation's Restaurant News

Plus hear interviews with the owner of Mugshots Grill and the CEO of The Melt

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Le Collectionist scores €60M for luxury rentals expansion

PhocusWire

Highland Europe led the investment in the Paris, France-based business with a number of business angels and private investors also involved.

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How Famous Hotels Promote Sustainability by Inspecting Their Septic Systems

Are Morch

In today’s world, sustainable practices make hotels stand out! According to research, the hospitality sector must cut its carbon emissions per room by more than 90% by 2050. This is required to guarantee that the growth predictions do not result in a comparable rise in carbon emissions. Today’s travelers, restaurant-goers, hotel guests, and shoppers are […].

Article 59
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i