Wed.Mar 29, 2023

article thumbnail

Pre-stay questions and unstructured responses guiding hotel revenues

eHotelier

Any and every form of guest interaction with your hotel can be invaluable for guiding the future of your brand, but only if you are properly digitizing and tabulating all these forms of communication. The two of us are believers of the ‘silent majority’ whereby for every question posed to your hotel, there are ten.

article thumbnail

Ideas to Generate Hotel Bookings during Ramadhan

Soft Inn

Bookings and reservations, particularly for hotels and restaurants, are sure to be impacted now that Ramadan is here. Ramadan a significantly special time for Muslims and indirectly it will take a toll on the hotel industry.

Book 246
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Grand Mercure debuts in Hanoi, Vietnam

eHotelier

Accor today celebrates the opening of Grand Mercure Hanoi, a new premium hotel in which local Indochinese style, Western neoclassical beauty and world-class amenities blend harmoniously to reveal Vietnam’s rich cultural heritage to visitors, has opened its doors. Ideally positioned in the heart of the city, close to the Temple of Literature and within walking distance of the Imperial Citadel of Thang Long and Ho Chi Minh’s Mausoleum, this characterful and culturally-immersive hotel allows global

130
130
article thumbnail

Zien Group expands leadership team

Boutique Hotel News

The Netherlands: Hospitality company Zien Group has appointed Jens Gmiat as head of operations and Ruben Satink as chief financial officer. Gmiat joins Zien Group with more than 25 years of experience working with international hospitality brands such as Soho House, Ruby Hotels and Zoku. Gmiat most recently worked with Hotel Co 51, where he oversaw a portfolio of 40 hotels across Europe and led on pre- and post-opening activities and operations.

130
130
article thumbnail

Planning Your Restaurants Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

article thumbnail

IHG Hotels and Resorts announces the grand opening of Crowne Plaza Resort Guam

eHotelier

IHG Hotels & Resorts has officially opened its first resort in Guam, Crowne Plaza Resort Guam, with a grand opening reception on Tuesday 28 March to celebrate the unveiling of the iconic beachfront hotel. The brand’s debut in Guam ushers in a new era of growth and world-class accommodation in Micronesia following the opening of Crowne Plaza Resort Saipan in November 2022.

130
130

More Trending

article thumbnail

PACIFIC 19 Kona welcomes new GM Katharina Findlay

eHotelier

PACIFIC 19 Kona, a new design-forward boutique hotel, is pleased to announce the appointment of Katharina Findlay as General Manager. In her new role, Findlay will oversee all daily hotel operations at PACIFIC 19 Kona, spanning from guest relations and housekeeping to revenue management and marketing. The 122-room newly reimagined hotel is accepting reservations for April 1, 2023 and beyond, beckoning independent travelers who seek design-centric accommodations and authentic Hawaiian experiences

article thumbnail

Preferred Travel Group appoints global leadership team

Boutique Hotel News

Worldwide: Hospitality brand and travel operator , Preferred Travel Group, has appointed four team members across its global and regional leadership teams. The appointments at Preferred Travel Group – which operates Preferred Hotels & Resorts , Beyond Green , Historic Hotels of America, Historic Hotels Worldwide, PTG Consulting and Beyond Green Travel – are across several departments including PR, sales, and loyalty.

article thumbnail

Zien Group appoints Jens Gmiat as Head of Operations and Ruben Satink as Chief Financial Officer

eHotelier

Zien Group – the parent corporate company of Eden Hotels and all future brands and businesses - has announced two leadership team appointments: Jens Gmiat as Head of Operations and Ruben Satink as Chief Financial Officer. Both will have an instrumental role in delivering Zien Group’s ambitious growth strategy with both the existing portfolio and future acquisitions.

130
130
article thumbnail

Fragrance Group appoints RBH to manage three hotels

Boutique Hotel News

UK: Property developer Fragrance Group has appointed management company RBH to manage three hotels that are expected to open in the next six months. The three franchised properties includes the Municipal Hotel Liverpool – MGallery, along with Mercure Paignton and ibis Styles Paignton. Municipal Hotel Liverpool will be the first MGallery branded hotel in the North-West, housed in the old Municipal Buildings which opened in 1868.

article thumbnail

Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

article thumbnail

Hilton announces first quarter 2023 earnings release date

eHotelier

Hilton Worldwide Holdings Inc. (NYSE: HLT) will report first quarter 2023 financial results before the stock market opens on Wednesday, Apr. 26, 2023, followed by a conference call at 10 a.m. EDT. Christopher J. Nassetta, Hilton's president & chief executive officer, and Kevin Jacobs, Hilton's chief financial officer & president, of global development, will discuss the company's performance and lead a question-and-answer session.

Marketing 130
article thumbnail

HB Exclusive: Wyndham partners with Minor League Baseball

Hotel Business

Wyndham Hotels & Resorts has stepped up to the plate and entered into a new multi-season partnership with Minor League Baseball. The deal makes Wyndham the Official Hotel Partner of Minor League Baseball (MiLB) with its loyalty program, Wyndham Rewards, becoming MiLB’s Official Hotel Loyalty Partner. “It could not be a better match of a partnership for Wyndham Rewards and our everyday traveler,” Dana Rosenberg, SVP, marketing, Wyndham Hotels & Resorts, told Hotel Business.

article thumbnail

Cycas Hospitality partners with SuitePad

eHotelier

The Radisson Hotel & Suites Amsterdam South and the Holiday Inn Express & Suites Deventer will enhance guest interactions, share real-time information, and seize revenue opportunities using in-room tablets.

article thumbnail

Hilton Plans to More Than Double Puerto Rican Portfolio

Lodging Magazine

MCLEAN, Virginia—Hilton announced plans to more than double its portfolio in Puerto Rico, a destination that represents Hilton’s largest collection of hotels in the Caribbean, with seven existing properties encompassing more than 2,350 rooms across four of Hilton’s brands. Hilton’s pipeline of hotels under development in Puerto Rico also represents the largest of Hilton’s Caribbean growth markets by number of hotels.

Magazine 108
article thumbnail

Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

article thumbnail

UNWTO partners with Aviareps to launch destination marketing grants

eHotelier

UNWTO will work with its Affiliate Member AVIAREPS to offer grants for destination marketing and research services to five countries in Europe.

Marketing 130
article thumbnail

The George Wright Boutique Hotel brought to market for £1m

Hotel Owner

The George Wright Boutique Hotel in Rotherham town centre, South Yorkshire, has been brought to market with an asking price of £75k for the business or £1m for the Grade II-listed property. The five-year-old hotel, which closed in February, has a restaurant and wedding venue, which has a diary full of bookings including five weddings. In 2017, Mark and Ruth McGrail bought and renovated the building, developing it as a boutique seven-bedroom hotel, bar and restaurant, which generated a turnover

Marketing 105
article thumbnail

Here Are the 2023 James Beard Awards Restaurant and Chef Finalists

EATER

James Beard Foundation The full list of nominees Today, the James Beard Foundation announced its slate of finalists for its 2023 restaurant and chef awards. In addition to revealing who has advanced from the semifinalist pool revealed last month, the Foundation has also announced six recipients of the organization’s Leadership Award; that Olivia Watkins and Karen Washington, co-founders of the Black Farmer Fund, would received the Humanitarian Award; and that cookbook author Madhur Jaffrey would

Marketing 103
article thumbnail

UK room rates surge 13% to outpace inflation

Hotel Owner

Average daily rates for occupied rooms in the UK rose to £128.94 outside of London and £196.26 inside of London, an increase of 13% for both, according to data from RSM and hotstats. According to the latest CGA data, sales at Britain’s leading managed restaurant, pub and bar groups were only 3.9% ahead of last year in February, suggesting the hotels sector is more resilient than the wider hospitality sector.

Budgeting 105
article thumbnail

Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

article thumbnail

Sonesta opens Signature Inn Houston Galleria

Hotel Business

Sonesta has opened the Signature Inn Houston Galleria in Houston. The 51-room, exterior corridor hotel is Sonesta’s latest addition to its upper-economy and midscale segments and is close to the Houston Art Trail, Woodchase Park and the Houston Arboretum & Nature Center. “The addition of Signature Inn Houston Galleria underscores Sonesta’s focus on expanding our footprint in the upper-economy and midscale sectors, which we believe provides us with opportunities for growth,” said Keith Pierce

article thumbnail

Royal Crescent Hotel relaunches restaurant and adds outdoor terrace

Hotel Owner

Royal Crescent Hotel and Spa in Bath has relaunched its Montagu’s Mews restaurant and bar space, in addition to launching a brand new heated dining terrace, following a total restaurant refurbishment. Designed by Shelley Reiner, director of London based interior design company Suited, Montagu’s Mews reflects a typical 18th Century salon with a modern twist.

105
105
article thumbnail

How Can You Enhance Customer Engagement with Menu Item Stories

Restaurant Engine

Really use your menu item descriptions to drive customer engagement at your restaurant. Did you know that telling stories about your restaurant is one of the most powerful tools in your arsenal to drive customer engagement? Not only can you share stories on your restaurant website, but you can share them on social media, too. Most likely, you built your restaurant around your menu.

Server 98
article thumbnail

Hospitality Rising celebrates reaching half of all 16 to 30-year-olds

Hotel Owner

Hospitality Rising has revealed it is celebrating its inaugural campaign, ‘Rise Fast, Work Young’ reaching over 5.5m of the UK’s 16 to 30-year-olds, equal to half the demographic, via its digital marketing campaign. Hospitality Rising, the world’s biggest hospitality recruitment initiative, was created to tackle the sector’s challenging jobs crisis.

article thumbnail

Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

article thumbnail

Everything You Ever Wanted to Know About Saffron

EATER

Sophia Pappas The world’s most expensive spice can be an everyday ingredient — if you know how to use it “Our biggest challenge is to get people to use it,” Ethan Frisch, the co-founder and co-owner of the spice company Burlap & Barrel , says about saffron. “They think it’s so valuable they almost don’t want to cook with it.” The world’s most expensive spice is many things: an irreplaceable staple of various cuisines, the focal point of a multibillion-dollar industry, a hot topic in the real

Pricing 101
article thumbnail

Rental Escapes Launches New Travel Advisor Rewards Program

Travel Pulse Hotels

The luxury villa rental company rewards travel advisors with first-of-its-kind program that allows advisors to earn free villa vacations.

105
105
article thumbnail

Every Michelin-Starred Restaurant in London

EATER

Sabor London’s one-, two-, and three-star restaurants, mapped The 2023 Michelin Guide to Great Britain and Ireland saw four new one-star restaurants awarded in London, while the restaurants of two time-honored chefs with Michelin pedigree entered the guide with two stars: Brett Graham’s Ledbury and Alex Dilling’s Hotel Cafe Royal. No new restaurants were given three stars in the 2023 guide, but the five restaurants that previously achieved the maximum rating retained all their stars.

97
article thumbnail

Can we hardwire happiness into hospitality tech?

PhocusWire

Hotels are providing the opposite of hospitality with long queues, paperwork, poor Wi-Fi and disconnected systems, according to Lennert de Jong, president for hospitality at Planet.

88
article thumbnail

Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i