Thu.Feb 09, 2023

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Making room for both AI and the human touch: Intelligent pricing automation for hotels

eHotelier

How can you make sure that the system’s responses completely align with your company’s business strategy? And what part does your team play in this? Here are three steps to achieve a balance at your hotel to foster solid collaboration between your team and their AI-based helpers.

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Zien Group announces two senior appointments

Boutique Hotel News

The Netherlands: Parent company of Eden Hotels, Zien Group, has named João Fidalgo as director of development and Diederik Visser as director of IT. Fidalgo will be responsible for capital expenditure (CAPEX) and the management of external and internal projects. He brings over 20 years of operational experience to the role having managed projects including luxury residential, hospitality such as citizenM and retail such as Nike.

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IHG Hotels and Resorts signs InterContinental resort on Dominica’s Douglas Bay

eHotelier

IHG Hotels & Resorts (IHG) today announced the signing of a new InterContinental Hotels & Resorts property on the island of Dominica. A conversion and renovation of an existing spacious resort, InterContinental Dominica Cabrits Resort & Spa will mark the brand’s third Caribbean resort hotel upon its planned spring 2023 reopening.

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Graduate Hotels appoints EVP operations

Boutique Hotel News

US/UK: Andrea Melotti has been appointed executive vice president of operations at Graduate Hotels, overseeing the group’s portfolio of more than 30 properties. Melotti most recently served as vice president of hotel and casino operations at Hard Rock International, where he spent 18 years. Prior to Hard Rock, he worked for IHG at InterContinental London Park Lane and InterContinental Carlton Cannes.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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The new Mercure Singapore Tyrwhitt reveals city’s shophouse heritage

eHotelier

Accor has strengthened its presence in Southeast Asia with the launch of Mercure Singapore Tyrwhitt, a newly-rebranded hotel that puts guests in the centre of the city’s heritage district and allows travellers to discover the rich history of Singapore.

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More Trending

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Tim Wyman appointed as Vice President of Development at Virgin Hotels Collection in Miami

eHotelier

Virgin Hotels Collection,the global luxury hospitality brand by Sir Richard Branson, today announces the appointment of Tim Wyman as Vice President of Development. In this crucial role, Wyman will identify new business, including management and investment opportunities, for Virgin Hotels Collection.

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Keeping Track of Your Cash During One of the Biggest Weekends of the Year

Modern Restaurant Management

The big game is often one of the busiest weekends of the year for restaurants and bars. Whether customers are meeting their friends for an evening out or they’re placing an order for take-out for their at-home festivities, food establishments can expect to see an uptick in business this weekend. This year, according to NRF , an estimated 17.8 million people plan to watch the game at a bar or restaurant and spending for the day is estimated to reach $16.5B, or roughly $85 per person.

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Upscale projects in China’s hotel construction pipeline reach new all-time high

eHotelier

In the recently released China Construction Pipeline Trend Report from Lodging Econometrics (LE), analysts report that the country's total hotel construction pipeline, at the close of the fourth quarter, stands at 3,581 projects/675,074 rooms.

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Sage Hospitality Group Adds The Pierside Hotel to Its Portfolio

Lodging Magazine

DENVER—Sage Hospitality Group announced the recent addition of The Pierside Hotel (The Pierside) in Santa Monica, California, to the company’s portfolio of more than 110 hotels, restaurants, and entertainment venues in 14 states. The Pierside joins the Sage Independent Hotel Collection, bringing the number of fully independent, lifestyle hotels that Sage operates to 18.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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U.S. hotel revenues, profits and labor costs reached record-highs in 2022

eHotelier

Total U.S. hotel revenues, profits and labor costs reached an all-time high, according to STR‘s P&L data for 2022. With more supply in the market, the key profitability metrics each came in lower than their pre-pandemic comparable on a per-available-room basis.

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Hotel CO 51 hails strong growth in UK and Europe

Hotel Owner

Hotel Co 51, Marriott’s largest franchise partner for the Moxy brand in Europe, has hailed its recent expansion in the UK and Europe and claims it is now “one of the fastest growing hotel management companies in the area”. In 2022 Hotel Co 51 opened six new hotels with over 1,100 bedrooms in partnership with the Moxy, Residence Inn, Courtyard and AC Marriott brands.

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Marc Selinger takes charge of Meliá Chiang Mai

eHotelier

A seasoned professional with substantial hospitality experience in Europe and Asia has been appointed general manager of Meliá Chiang Mai.

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Focus Hotels appoints GM for Sketchley Grange Hotel & Spa

Hotel Owner

Focus Hotels has announced that Matt Loughrey has been appointed as the new general manager of the Sketchley Grange Hotel and Spa. According to the group, he brings “award-winning experience” to his new role at the 102-room hotel, conference centre and spa. Before joining Focus, Loughrey worked at some of the Midlands’ most prestigious hotels, which, during his time with them, won ‘Best Hotel’ at the Midlands Food, Drink and Hospitality Awards, and ‘Best Day Spa’ at the Beauty Industry Awards.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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This Week’s Comings & Goings

Lodging Magazine

My Place Hotels of America has added Jeff Thomas as vice president of marketing and Bruce Sneller as vice president of leadership development to its executive team to bolster its support for franchisees through additional investments. Graduate Hotels announced the appointment of Andrea Melotti as executive vice president of operations for the brand.

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Heckfield Place announces new wellness centre

Hotel Owner

Hampshire-based hotel Heckfield Place has announced a new wellness centre named The Bothy by Wildsmith. The Bothy by Wildsmith is situated behind a secret door of the house’s original walled garden and boasts views across the Hampshire countryside. The new 17,000 sq ft space will be the brand home for high performance skincare brand, Wildsmith Skin.

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Where is the Data? How Hotels are Changing Targets for Data Collection

Revfine

Data is the blood life – or oxygen – for businesses, but only if one knows how to make sense of it. The sheer volume and scale of data available to hoteliers today are immense, and operators are finding new ways of turning the overwhelming deluge of information from a curse into a blessing. The The post Where is the Data? How Hotels are Changing Targets for Data Collection appeared first on Revfine.com.

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Fence Gate Lodge receives ‘Perfect Stay’ award

Hotel Owner

The Fence Gate Lodge in Pendle has won the ‘Perfect Stay’ award at the Lancashire Tourism Awards 2023. The category, which honours venues who offer “unrivalled facilities and an unsurpassed customer experience”, comes as a huge break for the boutique hotel as it already received this award in 2019. Fence Gate Lodge also has a gold star AA rating and as the winner of the ‘Perfect Stay’ award, it will now automatically be entered into the ‘VisitEngland Awards for Excellence 2023’, representing L

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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New hotel reservations data from SiteMinder and Trip.com Group displays accelerating upswing in outbound bookings from China

SiteMinder

Sydney, Australia – Newly released data from SiteMinder, the world’s leading open hotel commerce platform, highlights the increase in outbound reservation volumes from mainland China following the country’s relaxation of travel restrictions on January 8. SiteMinder, which generates more than 100 million reservations annually for 35,000+ hotels across 150 countries, has seen a 37% increase in net reservations from Chinese travellers since mid-December, with booking increases accelerating by 27% b

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Sandals Resorts’ Trend Report Takes America’s Romantic Pulse

Travel Pulse Hotels

Sandals Resorts latest consumer research found that U.S. travelers are prioritizing time away with their romantic partners, despite inflated pricing and their busy schedules.

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Sustainability for Hotels – The Impact on Profitability

Revenue Hub

Nowadays, we see sustainability touted across trade publication headlines and social media. NB: This is an article from GuestCentric But beyond the buzzword, what does sustainability actually mean, in practical terms, for your hotel? Why does sustainability in travel matter so much now – more than ever – to consumers? Most importantly, how can hotels ensure that they are upholding sustainability standards and effectively communicating them to stakeholders and customers?

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Two Unforgettable 'Four Seasons Drive Experience' Itineraries Unveiled for 2023

Travel Pulse Hotels

Breathtaking vistas, unparalleled culinary and cultural offerings, and special insider access await, along with stays at Four Seasons properties in Geneva, Megeve and Napa Valley.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Air Travel Is Back But Price Must Be Right

Revenue Hub

After air travel was significantly reduced in 2020 and 2021, demand for air travel roared in 2022 as borders opened and travelers gained confidence. NB: This is an article from Expedia Group However, this demand outweighed supply as airlines struggled to secure enough staffing and planes to keep up. While demand for air travel is expected to continue rising in 2023 as Asia Pacific opens, it will be essential to ensure airlines are paying attention to travelers’ needs and expectations to develop

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Nassau Paradise Island Poised for a Record Tourism Year

Travel Pulse Destinations

The Bahamian destination of Nassau Paradise Island reported its full-year tourism figures for 2022, which reveal that it has more than fully recovered from the pandemic.

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New Diner Trends Impacting Your Restaurant Inventory Strategy in 2023

Sculpture Hospitality

Since the start of the pandemic, we have seen huge shifts in diner behaviours and preferences. Outdoor dining, takeout, third-party delivery applications and contactless technology have all had a profound shift on how restaurants operate today.

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Expedia Group CEO says loyalty and app metrics show “strategy is working”

PhocusWire

In a call with analysts to discuss the company's Q4 and full year 2022 financial results, CEO Peter Kern says efforts to move all brands to the same front-end tech stack are nearly complete, with Vrbo migrating in the near future.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i