Tue.Feb 07, 2023

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Groups and corporate the main focus for revenue teams in 2023

eHotelier

Duetto has again surveyed the global hotel industry to find out what are the burning issues of the day with revenue professionals. It shows hotels have mixed feelings about business travel in 2023; it’s a focus for revenue teams but also tipped to be the biggest challenge of the year ahead.

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Why Hotels Need Emotional Marketing

Horizon Hospitality

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou In the modern travel industry, many branded hotel chains offer amenities and services indistinguishable from each other. So, hotels must set themselves apart. How? They can help guests tune out the overload of daily information and enjoy letting their intuition make travel choices.

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Jumeirah Group acquires Swiss Le Richemond

Boutique Hotel News

Switzerland: Global luxury hospitality company Jumeirah Group has acquired its first property in Switzerland, the Le Richemond located on Lake Geneva. Le Richemond features 109 rooms and suites and will soon undergo extensive renovations to reposition the hotel in line with Jumeirah’s luxury offering. The group plans to add a wellness and fitness area.

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5 best upselling software for hotels | Mews Systems

MEWS

Hotel upsell software can help you manage the process of upselling. With upselling, hotels can generate additional revenue, while adding value to a traveler’s stay by encouraging guests to reserve a higher room category, purchase extra services, or add-ons. Personalizing the guest experience is getting more important every day. Only if you can offer an unforgettable stay with all the conveniences do you have a shot at return business and raving guests.

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Planning Your Restaurants Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Hyatt Centric congress avenue Austin celebrates opening in the heart of downtown Austin

eHotelier

Hyatt Hotels Corporation (NYSE: H) announced the grand opening of Hyatt Centric Congress Avenue Austin, the highly anticipated 31-story hotel in the heart of downtown Austin, marking the second Hyatt Centric property in Texas. The property is located along Congress Avenue, walking distance from the Texas Capital, Lady Bird Lake, University of Texas campus and in the middle of the action within the vibrant arts and culture district at 721 Congress Avenue.

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More Trending

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The Central Project housing initiative launches in Sydney

eHotelier

Does it get any more Melbourne than staying in a converted warehouse in an iconic laneway? The perennially popular Adina Apartment Hotel Melbourne on Flinders - and its six adjoining warehouse-style apartments on Malthouse Lane - are sporting a fresh look that has been unveiled just in time for The Australian Open and the bustling 2023 Victorian events season.

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Shiji and Amadeus chatbot aims to increase web conversions

Boutique Hotel News

Worldwide: Hospitality software company Shiji Group has integrated with travel technology company Amadeus to form an AI-driven chatbot which connects customer research with booking. Travellers which interact with the Shiji ReviewPro chatbot while researching their trip will be routed into the booking flow. Guests can fill out their details and when ready to book, are redirected to the iHotelier Booking Engine page to complete the transaction.

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Tabacón Thermal Resort and Spa appoints Saul Umaña as Culinary Director

eHotelier

Tabacón Thermal Resort & Spa is pleased to welcome Saul Umaña as the new Culinary Director. Returning to his native Costa Rica with five years of international culinary experience, Umaña is tasked with elevating the gastronomy offering, positioning the resort as a top culinary destination firmly rooted in Costa Rican flavors and traditions.

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‘Homestyle’ In-Room Media: Replicating the Options Hotel Guests Enjoy in Their Daily Lives

Lodging Magazine

Standard cable television and WiFi are no longer enough when it comes to meeting guests’ expectations for in-room entertainment. Typically arriving with numerous devices including laptops, tablets, and, of course, smartphones, many guests want the sophisticated digital entertainment experience they enjoy at home to continue in their hotel rooms. That offering can be a differentiator, leading guests to choose one property over another.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Hawks Cay Resort appoints new Director of Catering and Catering Sales Manager

eHotelier

Hawks Cay Resort, home to the largest meeting and event space offering in the Florida Keys, appointed Kaila Nasci as director of catering and Morgan Cox as catering sales manager. Together, Nasci and Cox will manage catering contracts, budgets, suppliers and logistics for the largest resort in the Keys.

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The Accidental Hotelier: Davidson CEO Thom Geshay on Lessons Learned During His Unlikely Path to the C-Suite

Lodging Magazine

Thom Geshay, chief executive officer and president of Davidson Hospitality Group, took a job as a bellman at a Holiday Inn in Asheville, North Carolina, the summer before entering college, strictly “for beer money,” he recalls. Geshay went on to study engineering, but says he found his passion and gained his real professional education while undertaking many essential entry-level hospitality roles en route to the highest leadership positions that have capped his more than three […] The pos

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Tourists travelling back to North Africa’s biggest cities says WTTC

eHotelier

The World Travel & Tourism Council (WTTC) has today revealed positive signs of recovery for the Travel & Tourism sector in key North African city destinations, providing a massive boost to economies across the region.

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Hilton Names Katherine Lugar Executive Vice President of Corporate Affairs

Lodging Magazine

MCLEAN, Virginia—Hilton has named Katherine Lugar as executive vice president of corporate affairs, effective April 2023. She most recently served as CEO of the American Beverage Association (ABA) and prior to ABA was the president and CEO of the American Hotel & Lodging Association (AHLA). Hilton’s corporate affairs department includes communications, government affairs, and ESG functions globally for the company.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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The Slate Phuket says BONG APPETIT to cannabis-infused dining

eHotelier

With Thailand having decriminalized marijuana, The Slate Phuket is inviting guests to say BONG Appetit to a special dining experience by Steven John of Empty Plates Bangkok. Chef John has incorporated cannabis leaves, flower, stems and seeds into an innovative menu that will not only bring the flavours of the plant to the fore, but provide health benefits due to being rich in anti-oxidants, and anti-inflammatory compounds.

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Use the New Panera Purse to Carry a Better Sandwich

EATER

Imagine if that were a better sandwich? | Noah Fecks/Panera Panera’s BAGuette is meant to carry its baguette sandwiches, but you could stuff it with any hoagie or sub you desire I’m a gal on the go, which has often meant scarfing down a bodega turkey sandwich unearthed from the bottom of my tote bag between commitments. You may think this means I have longed for a sleeker, more sophisticated sandwich transportation option, but honestly I never thought twice about it.

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My Place Hotels bolsters executive team

Hotel Business

My Place Hotels of America has added Jeff Thomas as VP, marketing and Bruce Sneller as VP, leadership development to its executive team to bolster its support for its franchisees through additional investments in traditional, digital and social marketing efforts, and leadership development at the property level. Both executives report directly to Matthew Campbell, COO/chief legal officer, My Place Hotels. “Adding Bruce and Jeff to the team represents a significant step in our company’

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Pride of Britain relaunches as POB Hotels

Hotel Owner

Pride of Britain has officially relaunched as POB Hotels as it “marks a shift towards an entirely new brand, personality and ethos under CEO Kalindi Juneja”. POB Hotels said it will encompass “relaxed, modern luxury” and continue to showcase a range of independent hotels dotted around the British Isles “which keep inspiring guests to discover new hotel experiences”.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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Graduate Hotels names Melotti EVP, operations

Hotel Business

Graduate Hotels has appointed Andrea Melotti as EVP, operations for the brand. He will drive strategic support and operational success across the collection’s more than 30 hotels across the U.S. and U.K. “We are thrilled to welcome Andrea to the Graduate Hotels team as we continue to expand and evolve our offerings and consistently strengthen the day-to-day on-property experience for both guests and visitors,” said Kevin Osterhaus, president, Graduate Hotels.

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The Churchill appoints new marketing communications manager

Hotel Owner

Marylebone-based hotel The Churchill, owned by Hyatt Regency London has announced the appointment of Milvas Burnice as its new marketing communications manager. She joins The Churchill from Andaz Capital Gate Abu Dhabi, where she held the role of marketing communications manager. Burnice was selected in the 30 Under 30 Hoteliers list, and included in the Marketing Power 50 list 2021 by Hotelier Middle East.

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2nd Annual Great Chef Run is coming!

NV Hotels

Join us for our 2nd Annual Great Chef Run on April 15 at Kellogg Zaher Park. The event brings hundreds of industry teams, individuals and supporters together. This year is going to be even better than our first one last year! Sign up to run, walk or jog; sponsor this fantastic event; or volunteer to help us ensure it goes off without a hitch and everyone has a great time again this year!

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Maybourne Hotel Group appoints chief operating officer

Hotel Owner

Maybourne Hotel Group has announced the appointment of Roland Fasel as its new chief operating officer, effective from April 2023. Fasel will be joining the operator of London hotels Claridge’s, The Connaught and The Berkeley with almost 30 years of experience within the hospitality industry. His most recent role was with the Aman Collection where he was chief operating officer for the last six years.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Chef Yannick Alléno reveals details for debut restaurant at Four Seasons Park Lane 

Boutique Hotelier

Chef Yannick Alléno, the world’s third most Michelin-starred chef, is to open Pavyllon London within Four Seasons Park Lane this summer. The new restaurant will aim to bring chef Yannick’s refined neighbourhood dining style to London, offering a British expression of his signature modern French dishes and open in a newly-designed space within the hotel.

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The Dean to open in Belfast under new development plans

Hotel Owner

Plans have been submitted to Belfast City Council for a boutique hotel at 34-44 Bedford Street and 4-6 Clarence Street. The proposal outlines plans to develop a luxurious hospitality scheme under hotel brand, The Dean, operated by Press Up Hospitality Group. The development proposal comprises 91 bedrooms, Sophie’s Rooftop Restaurant and Terrace, and a 3 x 13m rooftop pool, a first for the group’s portfolio of urban hotels.

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Marketing Strategy for Maximum Impact to Transform Your Hotel

Revenue Hub

2023 is a new year and with that comes numerous opportunities for success. NB: This is an article from iVvy It’s important to plan ahead and have foresight in order to make the most of these possibilities. Start by creating a strong foundation so that you can reach higher heights and exceed your goals. Subscribe to our weekly newsletter and stay up to date I’ve compiled a list of what I believe is going to be some of the most powerful insights for hotel marketing in 2023.

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A day in the life of a front-desk manager

Hotel Owner

The day starts with a debrief on the evening before from the night staff; anyone that has worked as a front-desk manager knows that information flow is the key to being able to get the job done well. The front desk manager then has to check in with bell manager and housekeeping to make sure everyone is briefed on the key events of the day, including VIPs arriving, any particular food and beverage requests, and coordinating blocks of rooms for groups travelling together.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i