Thu.Dec 15, 2022

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The general manager’s top priority list for 2023

eHotelier

General managers that put more effort into the commercial work in the hotel will likely steal market share from the competition. Here are three things that are the top priorities in 2023 for hotel general managers.

Marketing 278
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Highgate to acquire Viceroy Hotels & Resorts

Boutique Hotel News

US: Highgate has entered into a definitive agreement to purchase LA-based Viceroy Hotels & Resorts, with the transaction expected to close in early 2023. Viceroy debuted in 2000 with the launch of Viceroy Santa Monica. Since then, the brand has evolved to include three hotel categories within its portfolio: the Icon Collection, the Lifestyle Series, and Urban Retreats. .

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Thatcher Dilley takes charge of development for Western properties

eHotelier

Expanding its executive team, KSL Resorts has named longtime hospitality industry professional Thatcher Dilley its senior vice president, development west. In this newly created role, Dilley is charged with overseeing all capital planning and development for the company’s western properties.

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Mews closes $185m Series C round

Boutique Hotel News

Czech Republic: Hospitality technology provider Mews has raised $185 million in Series C funding led by equity investment company Kinnevik and the growth equity business with Goldman Sachs. The latest funding round saw participation from Revaia, Derive Ventures and Orbit Capital, alongside returning investors including Battery Ventures, Notion Capital, Salesforce Ventures, Thayer Ventures, and henQ.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Harwood International announces flagship boutique Hôtel Swexan

eHotelier

Harwood International, the global Dallas-based real estate firm today, announced the company’s flagship boutique hotel property, Hôtel Swexan. Set to open in the summer of 2023, Hôtel Swexan will serve as the crown jewel of the more-walkable-than-ever 19-city block Harwood District. .

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The Peninsula Istanbul, will open February 14th along the Bosphorus

eHotelier

The Peninsula Istanbul, the newest addition to The Peninsula Hotels’ portfolio of peerlessly elegant and luxurious worldwide properties, is delighted to announce that it is now accepting reservations in advance of its opening on February 14, 2023. Guests can enjoy an exclusive opening offer of €1,050 including complimentary daily breakfast for two; a €100 credit towards dining, spa and wellness; complimentary airport pick up for all suite reservations.”.

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Highgate Enters Definitive Agreement to Purchase Viceroy Hotels & Resorts

Lodging Magazine

NEW YORK—An affiliate of the principals of Highgate announced that it has entered into a definitive agreement to purchase Viceroy Hotels & Resorts. The Los Angeles-based hospitality group is known for its individual hotels and resorts. The Viceroy brand debuted in 2000 with the launch of Viceroy Santa Monica and has evolved into a portfolio of hotels and resorts in destinations such as St Lucia, Chicago, Los Cabos, and Snowmass.

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Adelaide hotel bookings jump for sport-heavy April

eHotelier

The recent announcement that Adelaide will host the Australian Football League’s (AFL) Gather Round and LIV Golf in April 2023 has resulted in a boost in the market’s hotel occupancy on the books, according to STR’s Forward STAR data. .

Book 130
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Burgh Island Hotel to undergo first major refurb since 1934

Hotel Owner

Burgh Island Hotel’s local council development management committee has approved the first major development at the property since 1934, with £3m of renovation having already been completed over the past four years. . The new multi-million-pound development will be upgrading the hotel’s facilities, “setting new standards” for contemporary luxury. . It is reported that the most “prestigious” element of the development is the West Wing extension, which will add 12 en-suite bedrooms over four floor

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Baird/STR Hotel Stock Index rose 2.7% in November

eHotelier

The Baird/STR Hotel Stock Index rose 2.7% in November to a level of 5,430. Year to date through the first 11 months of 2022, the stock index was down 5.5%. .

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Westin London City celebrates first year with RevPar 20% ahead of market

Hotel Owner

RBH said that it is celebrating a successful first 12 months of trading for its The Westin London City property with RevPAR reportedly over 20% ahead of its competition. As Marriott International’s 1000th opening in EMEA, The Westin London City opened to “significant anticipation” as the newest waterfront hotel in London. Despite pandemic challenges, RBH said the hotel has outperformed its competitor set comprising some of London’s top luxury properties in all major metrics including market shar

Marketing 105
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HiJiffy launches the first voice assistant specialised in hospitality

eHotelier

HiJiffy’s multilingual virtual assistant is capable of handling complex voice communication with guests with a human-like interaction.

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This Week’s Comings & Goings

Lodging Magazine

Choice Hotels International, Inc., has appointed Sally Bartas to the position of chief talent and culture officer. In this newly created role, Bartas will work closely with the company’s leaders to expand talent programs, HR strategies, and more. Island Hospitality Management announced that Kate Bleakley has been promoted to vice president of operations, WaterWalk division.

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No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

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Dorchester Collection appoints Arabella El Barkouki as Global Director of Sales

eHotelier

Dorchester Collection has announced the appointment of Arabella El Barkouki as global director of sales, effective immediately.

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Bank of England raises interest rates by 0.5% to 3.5%

Hotel Owner

The Bank of England (BoE) has announced that interest rates will be raised by 0.5%, bringing the base rate of interest to 3.5%, the highest level in 14 years. . At a meeting held on 14 December 2022, the Bank’s MPC voted by a majority of 6-3 to increase rates by 0.5 percentage points. . According to the BoE, two members had preferred to maintain the Bank Rate at 3%, while one preferred to increase it by 0.75 percentage points to 3.75%. .

Pricing 101
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Black Friday 2022 results

eHotelier

61% increase in website conversion for hotels running dedicated campaigns.

Marketing 130
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Meliá and Rafael Nadal launch ZEL

Hotel Business

Tennis player Rafael Nadal and Meliá Hotels International have launched ZEL , a new brand of resort and urban leisure hotels that will first operate in Spain, and expand in destinations throughout Europe, the Middle East, Asia and the Americas. The joint venture between Nadal and Meliá Hotels International, both from Mallorca, Spain, aims to create a unique hospitality experience focused on classic Mediterranean character throughout various global destinations, the two report.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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HITEC to debut in two new U.S. cities

eHotelier

HFTP has set the 2024 and 2025 dates for its upcoming HITEC.

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CAP Worldwide Serviced Apartments opens APAC regional office

Serviced Apartments

SINGAPORE: CAP Worldwide Serviced Apartments has launched CAP Worldwide Singapore PTE Ltd and has opened an APAC service office. The new office is in The Hive, within Singapore’s thriving Central Business District. CAP CEO, Jo Layton said: ‘The CAP team have been successfully servicing our contracted clients across the APAC region for over three years.

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Virdee integrates with CloudBeds

Hotel Business

Virdee , which delivers digital check-in and virtual concierge services to the lodging industry, has integrated with Cloudbeds , an all-in-one lodging operations platform, that will provide hoteliers and hosts with an efficient end-to-end solution for providing contactless guest experiences, the company reports. Virdee will be available as a new partner in Cloudbeds’ Marketplace.

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What Is a Coastal Italian Restaurant Anyway?

EATER

Marylu Herrera /Eater. One of the biggest restaurant trends of 2022 combines pasta, seafood, and pure fantasy When it comes to Italian food, red sauce continues to hold strong. There seems to be no stopping Major Food Group’s insistence that there be a chicken parm in every port, and the biggest names are even ensuring that the red-sauce joint is jarred and sold at the grocery store.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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A Tempting Trio of Hotel Marketing Demographics for 2023

Revenue Hub

Is your 2023 hotel marketing budget a little leaner than you’d like? NB: This is an article from 80 Days. Or, are you looking to refine your approach and experiment with more targeted offers directed at specific age groups in 2023? Read on to discover a tempting trio of different demographics that should be on your radar for 2023… GEN Z & MILLENNIALS.

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Claire Saffitz Put Fun (and Banoffee Pudding) on the Menu of Her New Cookbook

EATER

Jenny Huang/Clarkson Potter. The baking icon wanted every page of “What’s for Dessert” to feel like a little celebration You don’t have to be a big-time baker to be an unwavering Claire Saffitz devotee — the former Bon Appétit personality, chef, and cookbook author excels not only in baking but in teaching and translating the art of desserts with ease.

Book 81
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How to Increase Your Hotel Average Daily Rate and Occupancy Rates

Revenue Hub

A good Average Daily Rate (ADR) is every hotel owner’s dream. It shows your hotel is doing well and helps keep your business on track. NB: This is an article from Lybra , one of our Expert Partners. So, how exactly can you increase your ADR to realise remarkable returns? To that end, we have compiled a few tips to help you improve the ADR and occupancy rates of your hotel.

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Trip.com Group continues to make gains in Q3

PhocusWire

Trip.com Group's accommodation revenue increased by almost a third to $408 million while transportation ticketing revenue was up 44% to $369 million year-on-year.

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.